Nice stay, unless you leave something behind!
Posted Mar 14, 2017
I'm very disappointed in your LAX location. I left my diamond earring on the nightstand, and realized after an hour upon leaving that I left it there. I called the front desk and Kevin answered. He told me housekeeping hadn't cleaned the room yet, but claimed the supervisor of housekeeping went up to check and that they didn't find anything. He told me to call back in a couple of hours so I did. I know for a fact I left my earring because this is my nightly routine no matter where I am staying, and for them not to produce it. I know it was stolen, and I will let anyone that reads my review know it.My husband bought it for me, so it meant a lot.
Comment from Hotel Management
Mar 16, 2017 by Denise, Hotel Management
Thank you for taking the time to review your stay with us. We do apologize and the issue you encountered with your earring has been addressed to management.