Reception
Check availability

Reviews of Best Western Plus Executive Inn

3 out of 5
Best Western Plus Executive Inn
18880 Gale Ave, Rowland Heights, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 521 out of 1003 reviews" "
Rating 8 - Good. 288 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 53 out of 1003 reviews" "
Rating 2 - Terrible. 41 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying at this place. They’re always have the best customer service front desk is always on point. They serve you with the sense of urgency in the timely manner. The room was extra clean and very happy with it. It’s around a lot of restaurants so it’s that was a good thing and then in the morning they have their complementary breakfast, which is amazing, I consider this place like five stars all the way thank you guys. Hope to see you guys soon.

10/10 Excellent

Ikram

Liked: Cleanliness, staff & service, property conditions & facilities
Nice & Clean
Stayed 1 night in Apr 2024
Response from Sales Manager on Apr 18, 2024
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The registration and breakfast employees were very attentive and professional. All areas, public restroom, office, cafe, perimeter of property, my room, parking was all very clean. Very appreciative of the amenities in my room as well. The fridge was big enough to hold my cooler foods, as well freezing my cooler ice pack. It was a very pleasant surprise that this hotel made my trip such an awesome experience. I almost lost faith in hotel service from traveling this past year across the US with such poor quality hotels. Thank you for your dedication.
Stayed 1 night in Apr 2024
Response from Front Office Manager on Apr 12, 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Excellent

MARIDSA, Long beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very busy streets but a lot of eating options within walking distances.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Apr 4, 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

2/10 Terrible

Zixuan

Stayed 1 night in Mar 2024

8/10 Good

Marjon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a night. The room is ok and breakfast was fine. I like the free charging for my Tesla. The staff was very helpful.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 29, 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Good

Patricia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. No complaints
Stayed 2 nights in Mar 2024
Response from Sales Manager on Mar 25, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon!

4/10 Poor

xiu

Business traveler, Traveled with partner
Disliked: Property conditions & facilities
Noisy construction 8 in the morning, hotel have no fence around property make you feeling uncomfortable cause your door is by the main road. Toilet flash have no pressure at all, it clog u with little tissues. Air conditioner is not very efficient. Only good new that they provide microwave and water kettle. Bed was super soft and unsupportive.
Stayed 1 night in Mar 2024
Response from Front Office Manager on Mar 21, 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We offer four room types, and each room type has its unique features. If you are sensitive to noise, you may choose our deluxe room which is away from the street, it offers upgraded amenities with a quiet view of the mountainside. We are looking forward to your next visit.

10/10 Excellent

Becky

Traveled with family
Liked: Amenities
Easy checkin, very clean rooms and several restaurants within walking distance.
Stayed 1 night in Mar 2024
Response from Sales Manager on Mar 17, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Barbara

Very clean, nice breakfast, helpful people!
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 27, 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Alma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay so much it was hard to go back home. The bed and pillows were so comfy, the sheets and covers on the bed were clean and soft. We will definitely be staying here again.
Stayed 2 nights in Feb 2024
Response from Sales Manager on Feb 25, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

8/10 Good

Jackeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sales Manager on Feb 25, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Holly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very nice and are very effective at their job. The property is old, but has some updates, such as TVs, linens , and bedding. The room still felt a bit dated when it comes to lighting -- the room I was in flickered throughout the night. Other than that, it was in a very convenient location to delicious food spots.
Stayed 4 nights in Feb 2024
Response from Front Office Manager on Feb 19, 2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Good

Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Is a good place to stay Had a good experience overall
Stayed 3 nights in Feb 2024
Response from Sales Manager on Feb 16, 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back, soon!

4/10 Poor

Rae

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We want to check out 1 day early and the property manager makes it sound like Expedia is the decision maker and Expedia does not allow refund. When in fact, we verify with Expedia and the Best Western corporate office that the property manager is the decision maker. It’s okay to not allow refund, but it’s not okay to lie and not take the responsibility. We talked to him upon check out and he finally acknowledged that he is the one who decides not to give any refund. Expedia did everything in a timely fashion and tried to help us as much as they could.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 15, 2024
Always read and note the reservation rule before making reservations. There are always conditions for discount prices.

10/10 Excellent

Rochelle, Walnut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 15, 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 8, 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Jerusalem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sales Manager on Feb 2, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jianxin

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 8, 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Sihao

Stayed 2 nights in Dec 2023
Response from Front Office Manager on Jan 11, 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Terrible

Dong

Liked: Staff & service
The hotel overall not so bad, the only issue we had once we opened the room door smells like smoking room, the BIGGEST thing was parking $48,$48,$48….most important is $48 per night. Plus CANNOT find parking spot even paid $48. Drove around for 55 minutes couldn’t find a parking spot
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 11, 2024
Dear Dong,Thank you for choosing to stay with us. We are the Best Western Plus Executive Inn in the city of Rowland Heights, CA. We don't charge parking fees for in-house guests, you may have mixed us with other stay locations! Your business is essential to us, we are looking forward for your next stay.

10/10 Excellent

Carlos

Stayed 1 night in Dec 2023
Response from Front Office Manager on Feb 8, 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Yvette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 4, 2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Good

Diana Cathy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Front Office Manager on Dec 28, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Wan Yi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the place!
This lady cation is convenient and clean. Looks like newly remodeled and the room smells good. Staff is very friendly as always! I always choose this place to stay when I visit the area.
Stayed 1 night in Dec 2023
Response from Sales Manager on Dec 25, 2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

ching

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 22, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Qinqin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Sales Manager on Dec 17, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and helpful. Facility was very safe with good lighting and security cameras. Parking was abundant with onsite security for the parking lot overnight. Room was clean and fresh. Clean meaning... linens were starch white. tv remote, alarm clock and surfaces thoroughly cleaned. No dust on sprinkler heads in ceiling, top of dresser, top of head board. Filters in AC unit were brand new. Convenient location adjacent to highway.
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 16, 2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Good

ching

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Front Office Manager on Dec 12, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

ALEX

Stayed 1 night in Dec 2023
Response from Sales Manager on Dec 26, 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back and see us again soon.

10/10 Excellent

RUBEN

Traveled with partner
Yes
Stayed 1 night in Nov 2023
Response from Front Office Manager on Nov 28, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Terrible

Nicole

Stayed 2 nights in Nov 2023
Response from Front Office Manager on Nov 22, 2023
Your business is essential to us, and we value your feedback. Please provide more information as to why you have given us a low score. We like to learn how we can provide a better service to you and our future guests. We are looking forward to your feedback.

6/10 Okay

Kyle

Liked: Cleanliness, staff & service
Out dated property and rooms. Disappointed in the pool. Surrounding area is not nice.
Stayed 2 nights in Nov 2023
Response from Sales Manager on Nov 19, 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sales Manager on Nov 13, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

6/10 Okay

David

charged me twice for a one night stay
The AC didnt work.They charged me for the room wich i had already paid to Hotel.com
Stayed 1 night in Oct 2023
Response from Front Office Manager on Nov 9, 2023
Dear David,Thank you for choosing to stay with us. We are sorry that you had an issue happen when you stayed with us. Did you let our 24-hour front staff know about it? We will either offer you a room switch or simply switch the AC unit to make sure you have a comfortable stay. Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was great and the breakfast staff was Amazing!!
Stayed 2 nights in Nov 2023
Response from Sales Manager on Nov 5, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

8/10 Good

Park

Stayed 1 night in Nov 2023
Response from Sales Manager on Nov 5, 2023
Thank you for completing the survey regarding your recent stay. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Excellent

Shuwen

Stayed 3 nights in Oct 2023
Response from Front Office Manager on Nov 21, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2023
Response from Front Office Manager on Oct 23, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Bradley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction creating detours, road nearby lots of traffic noise, roads very dirty due to construction!
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 23, 2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Good

Mike

Stayed 2 nights in Oct 2023
Response from Front Office Manager on Nov 10, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Zhongyun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Office Manager on Oct 9, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Ying

Business traveler, Traveled with partner
It’s very clean and comfortable
Stayed 1 night in Oct 2023
Response from Front Desk Manger on Oct 3, 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Arron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality as you would expect from a best western
I was super tired and knew that I needed to stay in 150$ range to have a decent room. The Best western did not disappoint! The room was clean, AC worked, bed and pillows were super comfy and it seemed fairy renovated. The grounds were clean and so was the lobby. Close restaurants and shops. 10 out of 10 experience. Would recommend.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Oct 2, 2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Excellent

Kirk

Stayed 2 nights in Sep 2023
Response from Front Office Manager on Oct 20, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Laurel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 26, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

ELEAZAR

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
location
Stayed 2 nights in Sep 2023
Response from Front Office Manager on Sep 18, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

6/10 Okay

Yue

Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 16, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Front Office Manager on Oct 2, 2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Excellent

Wayne, Pico Rivera

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night, staff and property was great.
Stayed 1 night in Sep 2023
Response from Front Office Manager on Sep 11, 2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.