Ratings based on 2,178 Verified Reviews

4.3 out of 5
92% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice hotel.

Posted Mar 19, 2017
Pros: How helpful the manager and staff was to me.
Location: Everything was within walking distance.
The manager and staff were amazing. I stayed one night at the Renaissance and it was not as nice as Best Western Plus. I had a friend that stayed across the street at another hotel and when we compared notes, she was jealous.. I would highly recommend Best Western Plus to my friends.
Comment from Hotel Management
Mar 22, 2017 by Shawn Jones General Manager , Hotel Management
Thank you for staying with us. We're grateful for the compliments about our staff and property. It always brings me joy to know that we are above our competition. Thank you for sharing your experience with us and we hope to see you again for a future visit.
3 out of 5
by A verified traveler from m

Over price for the room size

Posted Mar 17, 2017
Our stay was OK the room was super small for the price. Would've liked something bigger for what they charged
Comment from Hotel Management
Mar 20, 2017 by Shawn Jones General Manager , Hotel Management
Dear Em, We apologize if our price point seems more than what we offer. Our prices are heavily affected by the Long Beach Convention Center. So if there is any events are large conventions prices in all downtown locations will increase. We do hope to have another opportunity to have you as our guest. Sincerely, Shawn Jones General Manager
1 out of 5
by A verified traveler from Toronto

Unpleasant experience

Posted Mar 16, 2017
Pros: Staff tried their best efforts
Could not sleep one minute because of the noise and there is no extra bed allowed :(
Comment from Hotel Management
Mar 18, 2017 by Shawn Jones General Manager , Hotel Management
Dear MH, Thank you fro staying with us. We apologize if the new signage that was being put up was a disturbance. We asked them to keep the noise to a minimum. The fire dept. unfortunately, doesn't allow us to put anything larger than a baby crib but to the room's dementions. We hope to have another opportunity to have you as our guests. Thank you again for taking the time to write about your experience. Sincerely, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from montreal

Great location!

Posted Mar 16, 2017
Great location, staff is very polite and kindful. Close to alot of restaurants and room are very clean and quiet.
Comment from Hotel Management
Mar 18, 2017 by Shawn Jones General Manager , Hotel Management
Dear Max, Thank you stay choosing us! It gives us great joy to know you enjoyed our location to everything and what we offer in service. Please don't hesitate to visit again. Happy Travels, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from LA, CA

Nice clean hotel close to LB Conf Center

Posted Mar 16, 2017
Pros: Clean, location, free hot breakfast
Cons: Staff at checkin and checkout (mid-week) seemed to be new. They were a bit slow and unsure of a number of things. But, nothing major.
Pleasantly surprised with this hotel. Very clean, modern, and convenient. Have to love the free amenities including wifi, fitness center, pool, and free full and hot breakfast. Close to Long Beach Conf Center - about 10 minute walk. Close to restaurants and shopping.
Comment from Hotel Management
Mar 18, 2017 by Shawn Jones General Manager , Hotel Management
Dear PJ, Thank you for staying with us.We are pleased to know that your stay was comfortable and convenient. I apologize if some of my staff aren't very up to speed. I do hope you understand the difficult task it can be when you have new employees who are learning new things every day. I hope that we can have another opportunity to have you as our guest in the future. Happy Travels, Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice

Posted Mar 12, 2017
Pros: Location
Location: Many restaurants near by
Great hotel for the price. The staff was very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
Pros: the rooms are very nice
Location: it was fine
my experience was very great, I only need a room for a party held in long beach.
Comment from Hotel Management
Mar 8, 2017 by Shawn Jones General Manager , Hotel Management
Thank you for choosing us. We hope to see you again when you find your back to long beach. Happy Travels, Shawn
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel near Beach & downtown. Lots to do

Posted Feb 28, 2017
The walls aren't thick enough and some old man decided to yell at someone at 3 in the morning. Very inconsiderate.
Comment from Hotel Management
Feb 28, 2017 by Shawn Jones General Manager , Hotel Management
Dear Lupi, I'm sorry you experienced a neighbor who was being very inconsiderate of other guest. We still thank you for staying with us a hope we will have another opportunity to have you with us. Shawn Jones General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Nice hotel near convention center.

Posted Feb 24, 2017
Pros: I liked the free Wi-Fi.
Location: There were multiple interesting restaurants serving tasty food within a couple of blocks. I did not need to drive anywhere.
The Best Western Plus Hotel At The Convention Center was within walking distance of restaurants, the convention center, and Aquarium of the Pacific. The city also operates a free shuttle bus from the Queen Mary to one block from the Best Western. The staff were all very nice, friendly, and helpful, and my room was very clean.
Comment from Hotel Management
Feb 28, 2017 by Shawn Jones General Manager , Hotel Management
Dear Dayna, We are glad to hear your experience at not only our hotel but also of Long Beach was a positive one. We look forward to your next visit. Thank you so much.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Feb 21, 2017
The staff were amazing! Provided great customer care the whole time of my stay.
Comment from Hotel Management
Feb 22, 2017 by Shawn Jones General Manager , Hotel Management
Thank you for your feedback and support. We hope to see you again for a future visit.