Ratings based on 2,152 Verified Reviews

4.3 out of 5
93% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great place

Posted Feb 21, 2017
The staff were amazing! Provided great customer care the whole time of my stay.
Comment from Hotel Management
Feb 22, 2017 by Shawn Jones General Manager , Hotel Management
Thank you for your feedback and support. We hope to see you again for a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel.

Posted Feb 20, 2017
Enjoyed my stay, the staff are more than helpful also very friendly. The room was perfectly fine, clean etc. I would definitely stay there again.
Comment from Hotel Management
Feb 22, 2017 by Shawn Jones General Manager , Hotel Management
Dear Anonymous Traveller, Thank you for choosing us and writing about your experience. We will love for you to come back to stay for a future stay. Sincerely, Shawn Jones
4 out of 5
Recommended
for Everyone
by A verified traveler from Fresno ca

Nice hotel next to the PIke.

Posted Feb 14, 2017
The hotel was in a great location only half a mile away from the pike where we would be visiting. The room was clean as well as the hotel. The break bar down stairs was actually worth visiting unlike some hotels.
Comment from Hotel Management
Feb 15, 2017 by Shawn Jones General Manager , Hotel Management
Hello Michael, Thank you for choosing us and thank you for the support and time writing about your experience at our property. We look forward to a future visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from san clemente

Better than expected

Posted Feb 4, 2017
This is a great little hotel! Very clean. Awesome staff. Good breakfast. Close to the convention center. I will be staying here again!
Comment from Hotel Management
Feb 6, 2017 by Shawn Jones General Manager , Hotel Management
Thank you Lucy for choosing us. We look forward to a future visit.
4 out of 5
Recommended
for Business Travelers
by A verified traveler from San Francisco, Ca.

Practical and good value

Posted Jan 24, 2017
Pros: Cleanliness and helpful staff.
Location: Location was also convenient, less than 5 miles from the Long Beach airport; close to restaurants, Von's and walking distance to the Convention Center
Very ideal for a business traveler; the room and bathroom were very spacious. I went here during rainy weather, so the underground parking was very convenient. Breakfast was included. Location was also convenient, close to restaurants, Von's and walking distance to the Convention Center.
Comment from Hotel Management
Jan 31, 2017 by Shawn Jones General Manager , Hotel Management
Dear Chito, Thank you for choosing us and your support. We do our best to meet our guest needs and business is our specialty. We look forward to your next visit. Thank You, Shawn Jones General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from nv

Well located to downtown

Posted Jan 17, 2017
The people who cleaned the rooms were nice however they did not dust or wipe down the furniture. The supplies for making coffee were not replaced correctly. The manager Sean was excellent and made every effort to resolve any issues, breakfast was excellent.
Comment from Hotel Management
Jan 17, 2017 by Shawn Jones General Manager , Hotel Management
I apologize that my house keeping staff was lacking in their duties. I wish you made me aware of this while you in-house. However we are glad that you enjoyed your stay with us. Please come again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seaside, CA

Nice Best Western Hotel

Posted Jan 16, 2017
Great location, close to restaurants, clean room with many toiletries. We had a room on the second floor with a balcony. Complimentary breakfast is a plus and plentiful. Pool and workout room are small. Staff is friendly and helpful.
Comment from Hotel Management
Jan 17, 2017 by Shawn Jones General Manager , Hotel Management
Thank you stay staying with us Linae. We hope you come again soon. We apologize if our activity facilities are smaller than anticipated.
5 out of 5
Recommended
for Everyone
by A verified traveler from Detroit, MI

Very nice hotel

Posted Jan 15, 2017
Pros: The beds were wonderful! The breakfast had a good variety (could be changed up every day a little bit), but had something for everybody.
Cons: I would like the breakfast to have a little variety during a weeks stay: e.g. one day scrambled egg, one day sunny side up egg, one day coked egg.
Location: The walk to the Convention Center was between 10-15 minutes. Very nice restaurants were nearby, especially the Thai restaurant around the corner.
Very friendly staff, great room service, perfekt (!) beds, breakfast with something for everybody, free newspapers, only 15 min. normal walk and 10 min. quick walk to the Long Beach Convention Center. I would definitely go back to this hotel again.
Comment from Hotel Management
Jan 17, 2017 by Shawn Jones General Manager , Hotel Management
Thank you for choosing us Manuela. We appreciate your business. We also applaud the detailed review. Sadly we do not have a stove setup for our Breakfast so we are unable to make our eggs any other way however. We do hope to see you again for the next convention.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel - one night stop off

Posted Jan 14, 2017
The lobby upgrade is nice. The suite rooms are massive and awesome. Wish I was staying longer. The hotel is being renovated which is good. Parts need it especially hallways and outer corridors are stained and nasty. Service was great. Key card in door had a problem which meant walking back to desk to get re-keyed. Fine for me with no bags but would be a pain if you had luggage and kids. Breakfast is great - such a selling point for all Best Westerns !!!
5 out of 5
Recommended
for Everyone
by A verified traveler from Indianapolis, IN

Unexpected Experience

Posted Jan 14, 2017
This hotel was so much better than I had anticipated! The room amenities were great (as a convention attendee who had packed light!), the bathroom was well lit, and the breakfast was hot. I had been at a 5 star resort for the week prior, and this facility was obviously not identical, but it was no shock to my system at all!
Comment from Hotel Management
Jan 17, 2017 by Shawn Jones General Manager , Hotel Management
Thank you Anne for the time to write us a review. We are a outstanding property and were glad you chose us for you stay in Long Beach. We hope to see you at the next convention.