Ratings based on 238 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
91% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler

TERRIBLE HOTEL - VERY SHADY BUSINESS PRACTICES!!!

Posted Oct 25, 2016
I had originally incorrectly booked this Best Western location instead of another Best Western about 2 miles away. I realized my mistake within 1 hour of making the pre-paid reservation and called Expedia. Expedia assurred me that it wouldnt be a problem to cancel tge reservation as it was almost 3 weeks away from my stay. The Expedia call center employee was amazed when she contacted the Glendora Best Western and was told that under no circumstances would they cancel the reservation!!! I personally called the hotel 3 times and they refused to cancel the reservation. I asked to speak with the owner/opreator of this particular Best Western and was transferred to voicemail where I left a detailed message and requested a call back. Three weeks and NO ONE EVER CALLED ME BACK! The night of the incorrect reservation they charged me $252.00 for my stay. I even called Best Western Corporate and their customer service section opened a complaint file. They too were amazed by Best Western Glendora's refusal to cancel my reservation. Once at the hotel 3 weeks later - the woman checking me in demanded my credit card EVEN THOUGH I had paid $252.00 already for my stay and I showed her proof of that. She still swiped my credit card, not once, but twice through a credit card reader for a "$100 security deposit" as she said,"This is a 100% non-smoking hotel" - which is fine as Ive never smoked in my life! Then on top of all that - SHE MAKES A ZEROX COPY of my credit card!!!!???? I end
3 out of 5
by A verified traveler

Posted Aug 29, 2016 on Hotels
Have stayed here before. Pillows are really small but beds are comfortable. Only complaint I had from this stay was the amount of lighted objects in the room when trying to sleep. The clock has a very large, bright snooze bar, the television has a very bright blue light when power is off, the microwave has the time in red (right at eye level when lying down). Sounds petty, but when you're trying to sleep, it would be nice to have the option to have it as dark as possible. Otherwise, the staff was polite and professional. Breakfast in the mornings was included. Not great, but convenient when you're on the run, so it's a nice perk. Given the options in the area (not a lot), I like the convenient location and general quality of this hotel. There were other hotels I looked at online, but they were either too far or seemed iffy/sketchy, based on reviews.
4 out of 5
by Ken from Albuquerque

Business trip

Posted Aug 26, 2016 on Hotels
Went one night for business.
5 out of 5
by A verified traveler

Nice, clean hotel

Posted Aug 15, 2016
I like to stay at this hotel when I visit my daughter. It is clean and comfortable with very nice complimentary breakfast. I didn't give all 5 stars because the shower faucet was a bit loose and needed repairing, but overall it was a wonderful place to stay.
5 out of 5
by Gustavo from São José do Rio Preto

that what's going on ? Citrus

Posted Aug 11, 2016 on Hotels
excellent hotel. several market options and malls
5 out of 5
by Urudge from Turlock, CA

Clean rooms & great breakfast

Posted Aug 11, 2016 on Hotels
Stayed with my family (group of 10). The rooms were clean and spacious, as were the bathrooms. The breakfast was great, eggs, potatoes, sausage, waffles, pancakes, yogurt, cereal, muffins. Overall a great experience.
4 out of 5
by A verified traveler

Nice quiet hotel

Posted Aug 9, 2016
This was my first best wet web experience. The hotel was clean, quiet and comfortable. I would recommend it.
5 out of 5
by A verified traveler

great hotel

Posted Aug 4, 2016 on Hotels
A great hotel to relax
4 out of 5
by Jef

This traveler left a rating score only Posted Aug 3, 2016 on Hotels
4 out of 5
by A verified traveler

Posted Aug 2, 2016 on Hotels
This was booked for a family trip to LA and from budget point of view considering prices in LA vs this location. We were absolutely happy about the stay and had comfortable time here. Comfortable rooms, nice breakfast and safe location.