Ratings based on 134 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from D

Posted Aug 15, 2015
The hotel was quiet and comfortable. The room was large and it was nice to have a fridge and microwave The breakfast was better than expected compared to other best western facilities I have used in the past.
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable and clean good breakfast

Posted Aug 13, 2015
Nice stay clean comfortable hotel good breakfast walk to anything
5 out of 5
Recommended
for Everyone
by A verified traveler from San Diego, CA

San Dimas Hotel

Posted Aug 12, 2015
Pros: Comfortable bed
Location: Flappy Jack's for breakfast
We stayed for 2 nights, in town for a wedding. Clean room, very comfortable beds. One of the front desk staff was snippety when I asked to check in early; and she was constantly on her cell phone (really?). Rest of the staff were friendly. I wish the staff/management would enforce rules with kids/parents. 7AM and kids are running up and down the walkway on the 2nd floor (both mornings. Otherwise, place is nice. Pool area very well kept. Did not eat breakfast but it looked great > eggs to order!
2 out of 5
by A verified traveler

Unhappy troop leader

Posted Aug 10, 2015
I made my reservations 4 months in advance. I had a group of 20 which included 15 children. I requested 2 queens and a pull out bed. The evening when we check in the rooms were changed. I had to spend over a hour with the front desk to fix the mistake they made. Once we were able to get in the rooms. There where no sheets, blankets, or pillowd for the sofa bed. The weekend cook complained about there were too many people and we could only get one meat with our breakfast.
5 out of 5
Recommended
for Everyone
by A verified traveler from Northern California

Wonderful

Posted Aug 9, 2015
Pros: Location, clearness and quiet.
Cons: nothing
Location: Freeways, old town San Dimas, and plenty of restaurants.
We have stayed at this particular Hotel numerate times. But this particular time I had the time to watch the staff. I was amazed at how well they interacted with each other. It tells me how they are treated by the management. Always a smile and thoughtfulness genuine concern. A very pleasant experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Pleasant, clean, comfortable, reasonable price.

Posted Aug 9, 2015
Cons: The breakfast process is hectic and chaotic. People go a little crazy with "free" food. Go early.
Staff was helpful, courteous, and responsive. Hotel room was clean. Facilities are nice. Good family place to stay. Great location, close to shops, freeways, etc. Wouldn't hesitate to stay here again.
3 out of 5
by A verified traveler from San francisco Bay Area

Posted Aug 8, 2015
We stayed in the hotel for one night. The room was relatively clean, but the beds are not very comfortable for us. The refregirator was not working and breakfast options are limited. We chose this hotel as It is close to the place we wanted to visit and breakfast was included in the room price. I guess if you are planning to stay for a day or two, you can include this hotel in your short list.
4 out of 5
Recommended
for Everyone
by A verified traveler from Boulder, CO

Good place to stay if you need to stay here

Posted Aug 6, 2015
Location: A few OK restaurants. Close to numerous colleges.
Needed room for two-night stay in the eastern LA area for college tours. This place was very good. Plenty of parking, nice pool for a quick dip. Clean rooms, plenty of space, comfortable, firm beds. Good shower. Good TV. Adequate business center (a couple of computers connected to a printer with paper!). Only problem was check-in, which was supposed be available at 4 pm. Arrived at 5 pm and room was not ready. Went for some exercise, returned about 6 pm, and still had to wait ten minutes for the room to be available. No explanation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 5, 2015
Very spacious room. Very helpful staff. Great breakfast.
4 out of 5
Recommended
for Everyone
by A verified traveler

No elevator?

Posted Jul 28, 2015
Cons: Add an elevator.
I elected to stay here as it was a bit less than the hotel I usually stay at in San Dimas. While the room was clean and the staff was great, there was no elevator to the second floor rooms. I recently had knee surgery and was a bit surprised by this. Unfortunately, all other hotels were booked and I had no choice but to stay. Ultimately, I am happy I did. Next time, I will reserve a room on the first floor.