All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This property was very secure, clean, and the hot ,cold continental breakfast was Fantastic! Staff was courteous and helpful at all times. The business center was convenient to use to print off my boarding passes. I really enjoyed my stay and would stay there again if needed!
Nice quiet location. Well maintained. Within walking distance of cute downtown San Dimas. Great Italian restaurant and local breakfast spot was great too. Next door is a very nice car wash.
Charged twice for a room! Don’t use hotels/expedia
Do not stay at this hotel and use hotels.com or Expedia. I booked the hotel through hotels.com and payed the room fees off the app. The hotel also charged me the room fees for the night stay. The hotel room cost twice the amount for 1 night and neither best western or hotels.com/expedia has refunded me for the extra room charge. Both have extremely terrible customer service when a problem arises and nothing has yet to be done about refunding my money. I will add a different review in the future if they refund my double charge. For the time being, I would advise against staying at this hotel and using hotels.com/expedia.
I didn't like the electrical connections on the lamps. They were so loose they didn't work. II didn't like the fingerprints on the microwave, fridge and bathroom door.
Robert
Stayed 2 nights in Nov 2023
2/10 Terrible
Faye
Traveled with family
Nov 20, 2023
we barely stayed in the room and yet charge me an extra $250 for room damage!!!
Is this a way to rip off customer?
Other than the look we got from the person who cleaned our room when we were still in it and she wanted to clean the room our stay was excellent. The breakfasts were fantastic and the front desk staff were also excellent. Highly recommend this place to stay.
This was the perfect property for our needs. Friendly staff, spacious room, and great breakfast. I would return without a doubt.
Richard
Stayed 1 night in Sep 2023
2/10 Terrible
Shirley
Business traveler
Oct 4, 2023
Disliked: Staff & service
Worse mattress I ever slept on. Stale smell when entered the room. I had already paid through Expedia and they said virtual card didn’t work. NO elevator for upper floors. Not sure why rate is so high! 2 star hotel definitely…
Shirley
Stayed 1 night in Oct 2023
2/10 Terrible
Stephan
Oct 4, 2023
Stephan
Stayed 3 nights in Sep 2023
Response from Bianca on Nov 1, 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.
10/10 Excellent
Steve
Sep 28, 2023
Steve
Stayed 1 night in Sep 2023
2/10 Terrible
Maxine
Sep 25, 2023
The hotel was fine. However, your services were terrible! We had accidentally booked our trip for September 22 (instead of September 23). We caught the error immediately and called your Help desk. Kim helped us change the date to the 23rd, and emailed me a receipt and Itinerary number for Sept. 23. But the hotel had not been informed of the change. So although our credit card had been charged we had no reserved room for the 23rd. We need to get a refund for the $181.18 as soon as possible!
Maxine
Stayed 1 night in Sep 2023
Response from Nicole on Sep 29, 2023
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
The front desk people were professional, friendly and helpful. They were able to let us check in early and help us get out of the heat. Room was clean and comfortable and the omelette delicious. Compliments to everyone.