Ratings based on 1,411 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler

Worst hotel experience ever!!

Posted Mar 20, 2017
Hotel is right by the freeway, windows are not soundproof, did not sleep all night. The first room the hotel clerk assigned us smelled like an ashtray even though I requested non-smoking,. I found a cockroach in the bathroom. When we first arrived we were greeted by about 5 shirtless men playing soccer in the middle of the parking lot with visible beer bottles in their truck. Overall, horrible!!!! Would not recommend to anyone!
Comment from Hotel Management
Mar 25, 2017 by Manager , Hotel Management
Dear Anonymous, thank you for your feed back please accept our sincere apologizes for not proving a clean odor free room when you checked in. I will share you comments with our cleaning staff to ensure this doesn't happen again.
2 out of 5
by A verified traveler from Novato, CA

Disappointing hotel

Posted Mar 11, 2017
Pros: The staff was very nice.
Cons: The hotel was dreary. They need to update the rooms and get new sheets, towels and bed spreads.
Location: Magic Mountain
I booked a room through Trivago then it was routed through Expedia. We booked a standard room and were put in a handicapped room. We are not handicapped. It is really hard to shower in a handicapped shower. This hotel was listed as a 2.5 star hotel. This was not a 2.5 star hotel, maybe a 1-1.5. It was clean but it was dreary and worn out. The room we got was right next to the freeway and very noisy. We were very disappointed in this room for the money we paid.
Comment from Hotel Management
Mar 15, 2017 by Manager, Hotel Management
Cheryl, thank you for your feed back please accept our apologies for not meeting your expectation during your recent stay. We purchased this hotel and are in the final planning stage for renovation. We hope once the renovation have been completed that you give us another chance.
2 out of 5
by A verified traveler from california

Felt like it was a 2 star hotel

Posted Mar 7, 2017
Beds were uncomfortable ! no elevators so had to climb stairs with our kids and luggage to 2 level
4 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Conveniently right next to SF Magic Mountain

Posted Feb 27, 2017
If you're planning a visit to Six Flags, this is the hotel to stay at. Complimentary breakfast from 6am-10am. Outdoor swimming pool & jaccuzi. Fitness room. All in all a great experience.
Comment from Hotel Management
Mar 1, 2017 by Manager , Hotel Management
Dear Eli, Thank you for your feed back on your recent stay here at the Best Western Santa Clarita. I' m so happy you enjoyed your stay and yes as you mention we are close to Magic Mountain. We look forward to your next stay with us.
3 out of 5
by A verified traveler

I5 noise

Posted Feb 26, 2017
Convinient for overnight motel stay enroute to LAX but I5 traffic hum is audible.
1 out of 5
Recommended
for Everyone
by A verified traveler

Horrible traffic noise. Room smelled of smoke.

Posted Feb 24, 2017
Pros: Nothing
Cons: Charge less for such a horrible hotel!
Terrible smell of cigarette smoke, hotel room was dirty and sheets did not seem to have been cleaned!
Comment from Hotel Management
Feb 26, 2017 by Manager , Hotel Management
Thank you for providing feedback regarding your stay. Please accept our sincerest apologies for not providing a clean comfortable room. We hope you will give us another chance and please reach out to us directly.
2 out of 5
by A verified traveler from M

Not as great as it looks

Posted Feb 20, 2017
Let me start by saying I've stayed in this hotel before that is why I stayed again. That being said this place has changed drastically. I asked for non-smoking and was placed in a smoking room. My room smelled so bad that my entire bag of clothes smelled like smoke afterwards. At 8am we had construction workers working on the two rooms next to us. Which seemed ridiculous to do on a Saturday morning when the hotel staff knew the entire place was booked. We also had a problem with the key. It did not work at all. So one of us had to remain inside the room at all times while the other went out. Not a great experience.
Comment from Hotel Management
Feb 23, 2017 by Manager , Hotel Management
Dear Lenny, Thank you for your feed back regarding your recent stay.Please accept our apologies regarding the issue you encountered during your stay. We are so disappointed that we didn't provide a clean comfortable stay. we hope you will give us another chance in the near future.
3 out of 5
by A verified traveler

Close to 6 flags. Very uncomfortable beds

Posted Feb 13, 2017
We booked our birthday vacation to 6 flags on a Monday- Wednesday. Very close to the park. The beds were hard and very uncomfortable and they give you like 10 travelers pillows to sleep on instead of a normal size pillow.
Comment from Hotel Management
Feb 15, 2017 by Manager , Hotel Management
Thank you for your review. Please accept our apologies regarding recent stay. We do hope you will give us another chance once we have completed our renovations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 6, 2017
I always stay here when I'm doing anything in LA. If you don't mind driving the distance aprox 30 min drive to LA this is great. There's a Starbucks down the street and a mall super close to here. Over all great place.
Comment from Hotel Management
Feb 8, 2017 by Manager, Hotel Management
We our so happy to read that you drive beyond your mean in order to stay at the Best Western Valencia Inn/ Santa Clarita. We look forward to your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
Clean room, excellent breakfast selection, comfortable bed, nice amenities
Comment from Hotel Management
Feb 5, 2017 by manager, Hotel Management
Thank you for reviewing our hotel, I 'm happy to hear you enjoyed our hotel amenities and breakfast. we look forward to seeing you again.