Ratings based on 1,399 Verified Reviews

3.7 out of 5
78% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from M

Not as great as it looks

Posted Feb 20, 2017
Let me start by saying I've stayed in this hotel before that is why I stayed again. That being said this place has changed drastically. I asked for non-smoking and was placed in a smoking room. My room smelled so bad that my entire bag of clothes smelled like smoke afterwards. At 8am we had construction workers working on the two rooms next to us. Which seemed ridiculous to do on a Saturday morning when the hotel staff knew the entire place was booked. We also had a problem with the key. It did not work at all. So one of us had to remain inside the room at all times while the other went out. Not a great experience.
Comment from Hotel Management
Feb 23, 2017 by Manager , Hotel Management
Dear Lenny, Thank you for your feed back regarding your recent stay.Please accept our apologies regarding the issue you encountered during your stay. We are so disappointed that we didn't provide a clean comfortable stay. we hope you will give us another chance in the near future.
3 out of 5
by A verified traveler

Close to 6 flags. Very uncomfortable beds

Posted Feb 13, 2017
We booked our birthday vacation to 6 flags on a Monday- Wednesday. Very close to the park. The beds were hard and very uncomfortable and they give you like 10 travelers pillows to sleep on instead of a normal size pillow.
Comment from Hotel Management
Feb 15, 2017 by Manager , Hotel Management
Thank you for your review. Please accept our apologies regarding recent stay. We do hope you will give us another chance once we have completed our renovations.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel

Posted Feb 6, 2017
I always stay here when I'm doing anything in LA. If you don't mind driving the distance aprox 30 min drive to LA this is great. There's a Starbucks down the street and a mall super close to here. Over all great place.
Comment from Hotel Management
Feb 8, 2017 by Manager, Hotel Management
We our so happy to read that you drive beyond your mean in order to stay at the Best Western Valencia Inn/ Santa Clarita. We look forward to your next stay!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2017
Clean room, excellent breakfast selection, comfortable bed, nice amenities
Comment from Hotel Management
Feb 5, 2017 by manager, Hotel Management
Thank you for reviewing our hotel, I 'm happy to hear you enjoyed our hotel amenities and breakfast. we look forward to seeing you again.
5 out of 5
Recommended
for Everyone
by A verified traveler from california

Nice hotel

Posted Feb 4, 2017
We slept good the shower was goodbye motel was located in a perfect loc for us and was very clean
Comment from Hotel Management
Feb 5, 2017 by manager, Hotel Management
Thank you for giving us all 5's, we hope to see you again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location and all the trees make it country

Posted Jan 6, 2017
Excellent property country like sitting in the city
Comment from Hotel Management
Jan 11, 2017 by Karina Winkler, Hotel Management
Yes we agree with you! Our Best Western Valencia Inn feels like you are in a cabin out int he country. We are excited to hear that you enjoyed your stay with us.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 4, 2017
Nice clean place big room, good breakfast and nice staff. The highway is kind of noisy right there but it's a great place to stay if you are going to magic mountain.
Comment from Hotel Management
Jan 11, 2017 by Karina Winkler, Hotel Management
It is nice to hear that you had a great stay despise the freeway noise. We hope to see you on your next trip to Magic Mountain.
2 out of 5
by A verified traveler from Sacramento, CA

ACCIDENTAL DOUBLE BOOKING ???

Posted Dec 27, 2016
Pros: Convenient location.
Cons: Management, organization, accountability, keep log of who is arriving / leaving.
Location: located across the freeway from Magic Mountain in the City of Valencia, California.
Arrived at the hotel on Friday 12/23/2016 at around 11:00 p.m. in the middle of a heavy thunderstorm. Checked in, got the key, walked to the room. Tried to open the door, the key did not work. Had to telephone the front desk to let them know key did not work. After a few minutes, hotel staff brought new keys and told us the first key did not belong to that room. Seriously ????....Got in, unpacked, relaxing, unwinding, when suddenly I heard somebody was opening the door (fortunately I had the door chained )......the guy outside told me that the front desk had assigned them the same room that I got. Seriously????....I immediately telephoned the front desk to make them aware of the problem......Issue got resolved but this incident was very SCARY.
Comment from Hotel Management
Jan 3, 2017 by Best Western Hotels & Resorts, Hotel Management
We are so sorry to hear about the issues you had in your room. We have addressed this with our front desk staff. Thank you for taking the time to provide feedback and letting us know how we can improve. We hope you give us another chance in the future to make it right.
4 out of 5
Recommended
for Everyone
by A verified traveler from R

Good hotel near six flags

Posted Dec 23, 2016
It was a good experience , staff was polite, a good value overall, very good complementary hot breakfast good variety of food items
Comment from Hotel Management
Jan 11, 2017 by Karina Winkler , Hotel Management
Thank you for your review, I 'm happy to hear you enjoyed your stay with us. Our staff takes pride in providing our guest with great customer service and taking care of their needs away from home.
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great hotel close to six flags

Posted Dec 22, 2016
Pros: Desk service very friendly. room is good size and clean
Cons: Carpets
Was great front desk ladies friendly continental breakfast was good. Room was clean and good size room.
Comment from Hotel Management
Jan 11, 2017 by Karina Winkler , Hotel Management
Thank you for your recent review, We are happy you enjoyed the spacious ,clean room and our amazing friendly staff.