Ratings based on 1,451 Verified Reviews

3.7 out of 5
77% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Central California

Close to Magic Mountain

Posted May 21, 2017
Pros: Location
Cons: Cleanliness
Location: Magic Mountain is within sight
The hotel was booked with a great deal of people associated with the Amgen bicycle race. Being that close to I-5 I expected the freeway noise and this did not bother me. The people associated with the race, however, were loud and boisterous until late, drinking and shouting. This would not have bothered me as much had I been warned by the staff when I checked in. There was a card on the nightstand that said something about noise and offered earplugs. (these were not present and the card indicated that they were supposed to accompany it). Under the desk on the floor in plain sight was a condom wrapper. Thank goodness the former contents were not seen. I immediately began to distrust the cleanliness of the room even though it looked clean and tidy. That would have been bad enough, but on check out day, I was looking on the floor next to the bed for an earring. I found another condom wrapper! Different brand, which leads me to believe it was from an even earlier guest. When I let the front desk staff know, he smiled politely and thanked me and said he would let housekeeping know. He didn't appear shocked or distressed, just very blase' about the whole thing. I have had great experiences with other Best Westerns, but I don't plan to stay at this one again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location, pleasant staff

Posted May 8, 2017
Pros: Friendly staff, good room size, nice pool, generous breakfast. The beds were comfortable, plenty of hot water with great pressure.
Cons: The grounds are a little dirty, the curb appeal needs some attention. Carpets cleaned/replaced. Update finishings. More secure pool area.
Location: You can see Magic Mountain from this location. Plenty of great restaurants and stores just a short ride down Interstate 5.
We chose this motel based on its proximity to Magic Mountain and the price. Be aware that this location is directly adjacent to Interstate 5 and there is a lot of traffic noise, which is not bad when you are in the room with door closed. The staff could not have been more friendly or professional. The pool is a great size and heated, although I found it interesting that the gates are not secured beyond an unlocked latch. A very pleasant experience.
Comment from Hotel Management
May 10, 2017 by manager, Hotel Management
Dear Guest, Thank you for taking the time reviewing the Best Western Valencia/Santa Clarita. I am very pleased that we were able to meet your expectations. We are in the final planning stages for renovations and hope there will be less freeway noise in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel by magic mountain

Posted May 5, 2017
The staff was very nice. Room was comfortable . There were some earwigs in bathroom. Breakfast was very good lots of different food to eat. Would stay there again. Also dog friendly and they ere very helpful with that.
Comment from Hotel Management
May 6, 2017 by manager, Hotel Management
Dear Guest , Thank you for your review! I'm very happy to read you enjoyed your stay at the Best Western Valencia/Santa Clarita. We do appreciate the kinds remark and we hope to see you soon.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento

Comfortable, pleasant staff.

Posted May 2, 2017
Pros: location handy to restaurants, easy to reach highway,
Overall pleasant stay, staff very pleasant. Due to illness, had to check out early. Would recommend this motel to all. One slight draw back was only outside, the traffic noise. Room was very quiet even though we faced the highway
Comment from Hotel Management
May 4, 2017 by managaer , Hotel Management
Dear Helen, Thank you for your review we are sorry you had to cut your stay short. We do hope you get better real soon. The Best Western Valencia team is here and dedicated to making sure our guest are taken care of. We hope to see you again real soon!
3 out of 5
by A verified traveler

Get to know your friendly bugs

Posted May 1, 2017
Pros: Staff and breakfast were nice.
Cons: Bug removal.
Earwigs and plenty of them. I didn't notice them until the first night. Not harmful, just creepy and I killed plenty of them. The staff was nice enough to give me a discount but I won't recommend staying here unless you are ok with nighty crawling visitors.
Comment from Hotel Management
May 4, 2017 by manager , Hotel Management
Dear Guest , Thank you for your feed back please accept our apologies for the issue you had encountered We are experience an unusual pest problem that we have not encountered before I assure you we are working very close with our pest control on this issue.
5 out of 5
Recommended
for Everyone
by A verified traveler from Lancaster California

Walking distance to magic mountain

Posted Apr 23, 2017
Pros: I liked everything from clean room, heated swimming pool and hot tub and they are also pet friendly. The staff and front desk customer service.
Cons: Not a thing, my stay was very pleasant.
Location: There is magic mountain,hurricane harbor, Denny,s , Wendy's and so much more.
Had a wonderful stay the staff were friendly and the front desk customer service was amazing. Breakfast was all you could eat and you have different choices of food i was really impressed, Best western hotel is the best deal for your money.
Comment from Hotel Management
Apr 23, 2017 by manager , Hotel Management
Dear Miagros, thank you for such a great review, We are happy you enjoyed your stay and all the amenities here at the Best Western Valencia/ Santa Clarita . I will share your comments with Nancy too! We look forward to your next visit.
2 out of 5
by A verified traveler from San Jose, Ca

Read other people's review before you book

Posted Apr 22, 2017
Pros: Staff and breakfast
Cons: Get new beds and pillows. Pillows were these tall little lumps that we could not get comfortable on. DOUBLE PANE WINDOWS.
Location: Magi mountain. So Ca.
Hard beds, no elevators, traffic is so loud starting at 5:00am. Staff were excellent and breakfast was good.
Comment from Hotel Management
Apr 23, 2017 by Manager, Hotel Management
Hi Don, Thank you for your feed back please accept our apologies for the experience you encountered during your stay. We purchased this hotel and we our in the final planning stages of our renovation and we will address linen and noise level.
3 out of 5
by A verified traveler

Noisy

Posted Apr 19, 2017
Noisy, felt unclean, huge crack under door, good location if you are staying at Magic Mountain
Comment from Hotel Management
Apr 20, 2017 by Manager, Hotel Management
Dear Guest, Thank you for your feed back please accept our apologies for not meeting your expectation. I will share you comments with our Housekeeping and Maintenance depts. to make improvements
1 out of 5
by A verified traveler

Trip to magic mountain

Posted Apr 18, 2017
The first room had a bunch of mosquitos at the door and thought the inside would be fine. NOPE! My husband killed 3 giant mosquitos on the curtain. Then asked to move to another room and that "non smoking" room smelled horrible! Nothing but cigarettes. Cigarette burns on the comforter the carpet and the shower soap holder was dirty from the last visit (I assume). NEVER again!
3 out of 5
Recommended
for Everyone
by A verified traveler

Close to magic mnt and food

Posted Apr 16, 2017
Great staff and clean rooms . Pool was full of kids and spa that night but other wise good
Comment from Hotel Management
Apr 20, 2017 by manager, Hotel Management
Dear Guest, Thank you for your feed back I 'm glad to hear that we met your expectation and our staff provided excellent customer services. We hope to see you again.