Fast and easy correction by staff
Posted Sep 30, 2016
Given a room, went in..funky funky smell. returned to the desk and was quickly given a much superior room with high vaulted ceilings, etc. Would have liked that room in the first place! The staff was gracious and happy to change rooms. 'Would have been nice not to experience the funky room, but, oh well.
Comment from Hotel Management
Oct 4, 2016 by C, Hotel Management
Dear Valued Guest
Thank you for investing the time to review your stay. All of our staff holds guest service in very high regard and we are delighted you experienced just that. As a valued customer, your feedback will be shared to help continue to motivate our staff even further. Again, thank you for your kind words. We hope to see you again in the near future.