Ratings based on 50 Verified Reviews

3.9 out of 5
82% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Great Hotel Excellent location

Posted Dec 25, 2016
Much better than expected! Room was completely remodeled , very modern and comfortable Location excellent, close to everything Staff - great service
Comment from Hotel Management
Jan 2, 2017 by Michael, Hotel Management
Ale W, Thank you for the 5 star review! We are thrilled the location worked perfectly for your stay. We take pride in our service and always look for a way to make our guests stay exceptional. We look forward to welcoming you back soon! All the Best, Michael
4 out of 5
by A verified traveler from tempe az

Hotel experience

Posted Dec 22, 2016
When we first arrived we were immediately bombarded by several men who were anxious to asst us to park our car. Vallet I would rather have been given the choice to park my car myself. Each time you want your car there's a hassle to have someone go get it and then the tip each time. Some people may like this I do not. The location was ok but not ideal. It sits on a corner that's a bit hard to get out of because of traffic. The rooms are very nice. Very comfortable and clean. Very modern The staff at the front desk are not the friendliest but are attentive and professional. The experience we had I think I would choose another place primarily because of the parking
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Dear Anonymous, Thank you for staying with us on your trip to Los Angeles. We truly appreciate your feedback and will use your response as a training insight with our team. I’m thrilled you enjoyed the recently renovated rooms. We hope to welcome you back soon! Warmest Regards, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler from Dartmouth, Nova Scotia

Very nice and quiet hotel

Posted Dec 21, 2016
Very good location, friendly staff, great doormens staff. Very good rooms.
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Justin, Thank you for the stellar five star review. I’m thrilled to hear you loved the location and the friendly staff. We hope to see you again soon! Warmest Regards, Michael
3 out of 5
by A verified traveler

Posted Dec 16, 2016
Hotel room is a bit depressive. Staffs are friendly. Room service is not 24 hours and they come in crappy take-out boxes not a with table.
Comment from Hotel Management
Dec 24, 2016 by Michael, Hotel Management
Dear Anonymous, Thank you for staying with us while in Beverly Hills. I appreciate the feedback regarding the room service and room design. We hope to have you back on your next adventure to the city. Warmest Regards, Michael
3 out of 5
Recommended
for Everyone
by A verified traveler from US

Bum luck for hotel

Posted Nov 8, 2016
Pros: Fast check-in; comfortable room
Cons: See above concerning power outage.
Location: Few restaurants close - Factor's Deli across the road is delcicious with huge menu. We were there to visit Cedars-Sinai for followup dr appt.
All started off well - beautiful room and amenities; fast check-in..... but at 2 am the power went down - we only had access to 50% power so A/C didn't work; TV kept trying to reset and semi-flashing. My husband tried to unplug TV in middle of night as it was annoying. First thing in am, my husband went down to lobby and then they lost full-power. Needless to say, hotel guests were yelling at the manager and demanding rooms elsewhere to get ready for work. Then the fire trucks rolled in..... no fire but smoke in a control room under hotel. We ended up leaving earlier than expected without showers or ability to use any of the bathroom as lights off. Only one elevator worked - I was in LA for a dr's appt and had a leg cast and scooter = was worried I would need to crutch-it down 6 flights of steps -but was able to squeeze into dark elevator. Felt bad for the staff - wasn't their fault - but at the same time - they didn't alert any of us to what was going on nor did they apologize for the mishap - nor offer any token of good will. Heck - the breakfast buffet was still expecting $$ for food items..... good Marriott customer service would have maybe offered breakfast items gratis for the hassle of the guests.
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Dear LeeAnn, We are very sorry that the hotel was without power. I know it’s not a positive experience to be unable to enjoy all of the hotel's amenities that you need to do in order to start your day. Unfortunately this was not in the hotel's control. The City of Los Angeles had a fire in one of their vaults which resulted in our loss of power as well as multiple businesses near us. Our goal is to provide you with great products and services and unfortunately when something out of our hands effects the quality of your stay it is very disheartening, not only for you, but for us as well. You are very important to us and we’d like to retain your business and hope that this occurrence will not prevent you from returning. I trust that your other experiences as it relates to our product cleanliness and condition, as well as the service you have received from our staff, have met your expectations. We prepared diligently for the weeks’ activities and it’s unfortunate to have had this negate our hard work and delay yours. If there is anything that has been within our control that has not lived up to your expectations please contact me directly. Once again, I apologize for the inconvenience that this unusual occurrence has caused and we are committed to ensuring your satisfaction. Regards, Michael Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from T

Birthday Weekend

Posted Nov 7, 2016
Pros: Decor; location ;staff the valet parking staff was great .
Cons: Additional cost for parking was sad to pay $50; Restaursnt was not available.
Location: Rodeo Drive Shopping
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Thank you for choosing the Marriott Beverly Hills Hotel. We appreciate your feedback and look forward to your next stay! Warmest Regards, Michael--GRM
3 out of 5
by A verified traveler from US

Posted Oct 31, 2016
Pros: Convenient location. Many restaurants within walking distance.
Cons: Staff are extremely rude. Price of parking has gone up significantly-$46/day plus gratuity for the valet.
Location: Very close to everything
Comment from Hotel Management
Nov 1, 2016 by Michael, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
2 out of 5
by A verified traveler from Park Ridge, United States of America

Posted Oct 31, 2016
Pros: Very little
Cons: Nicer Lobby, cleaner premises and working restaurant and bar.
Location: Location was fine.
Restaurant and bar under rehabilitation. When I asked where to get a drink I was told to walk to Ralph's grocery store and I could buy my own liquor there. This while I watched 18 people served in the club lounge. I'm not a Gold member so I was not permitted. I walked to Ralph's. Not how I think about a Marriott.
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Dear Kevin, We appreciate your recent stay and review on this website. We shall reopen our restaurant and bar after the reconcept in December. We look forward to welcoming you back soon to show you a true Beverly Hills Marriott experience. Yours in hospitality, Michael--GRM
5 out of 5
Recommended
for Everyone
by A verified traveler from US

Had a wonderful experience

Posted Oct 28, 2016
Pros: Great location - staff was fantastic - the hotel was very modern
Cons: The only downside was the restaurant was closed for renovation but hey they are only doing to create a better experience for all
Comment from Hotel Management
Dec 1, 2016 by Michael, Hotel Management
Thank you for staying with us and for sharing your comments. We look forward to your next visit with us in the future. Sincerely, Michael--GRM
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Toronto, canada

relaxing and pleasant.

Posted Oct 25, 2016
Pros: the staff was superb. they wanted to please you in every way. better than many hotels I have stayed in the world. the room was very clean. Starbucks coffee int he main floor. great service. we enjoyed the pool for a couple of hours
Cons: I did not like the fact that my room had no closet space, more importantly drawers (only 2 small drawers for the two people) so we had to use the sofa. there was a rounded table and that did not have a drawer, the night tables did not have drawers. very hard to understand. so we had to use the sofa. In order to open and close the curtains you have to lean on top of the sofa. you have to be kidding....
Location: we enjoyed the quietness of the neighbourhood and we walked to Wilshire to have breakfast and just enjoy the area.
Comment from Hotel Management
Oct 28, 2016 by Michael, Hotel Management
Dear Twin, thank you for taking the time to share your thoughts. While it sounds like overall you enjoyed your visit, I was disappointed to hear you did not like the design of our guest rooms. I sincerely apologize and have addressed your feedback with our design team members. We value your patronage and hope there will be an opportunity to welcome you back in the near future. Best regards, Michael--CSM