Ratings based on 173 Verified Reviews

4.1 out of 5
80% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel but bed to small

Posted Jul 19, 2017
I booked a room for 5 but the bed are so small They told queen size but where smaller
Comment from Hotel Management
Jul 19, 2017 by Lindsay Wojciak, Hotel Management
Hello, Thank you for your positive feedback! We apologize for the bedding not accommodating everyone in your party. What we offer is either one king bed, or two double beds. For your next stay, we will try better to accommodate according to your party size. Thank you!
5 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Excellent hotel and staff!!

Posted Jul 14, 2017
Pros: Everything!
Cons: Nothing
Location: Great location to all sites we had in our plans, West Hollywood, Beverly Hills
The hotel was excellent in all aspects. It was very clean and accomodating. The staff was exceptionally courteous. We especially had a great connection with Eziquel! He was always smiling and very friendly. We would definitely go back and recommend to everyone.
Comment from Hotel Management
Jul 14, 2017 by John T General Manager, Hotel Management
Hello Anna, Few are immune to the super powers of Ezekiel! We are so glad he made a connection with your party and that you enjoyed the service. There really is so much to do in our area, isn't it time you considered coming back again? We appreciate your business, and kind words.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Good location close to anything

Posted Jun 15, 2017
We had a beautiful time and too many beautiful place and restaurants we love it
Comment from Hotel Management
Jun 18, 2017 by John T General Manager, Hotel Management
Thank you for staying with us. We are so glad you had a great time! Please come back when you can
2 out of 5
by A verified traveler from california

Hotel not walking friendly to shopping

Posted May 23, 2017
Pros: Not much
Cons: A lot
Location: Not great
I have to say I have stayed in many hotels n resorts and this was the first ever hotel with no table or floor fan available to the guest Apparently there was only one tiny table fan already taken Hotel is in Beverly Hills but not walking distance to rodeo drive
Comment from Hotel Management
May 24, 2017 by John T General Manager, Hotel Management
Thank you for staying with us and for taking the time to share your feedback. I am sorry to hear that our location and in room amenities did not meet all of your needs however we do have a number of on request items available to accommodate most guest's needs. We are very appreciative of your business and thank you for having been our guest.
2 out of 5
by A verified traveler

Nice people, bad facilities

Posted Apr 19, 2017 on Hotels
The hotel was less than normal Marriott quality and the pictures were deceiving. The surrounding few blocks are not attractive. We booked for two double beds but that was not available for first four nights. My daughter slept on uncomfortable sofa.
Comment from Hotel Management
May 17, 2017 by Michael, Hotel Management
Thank you for your detailed review, we hope to welcome you back and exceed your expectations in the future. Safe travels, Michael
2 out of 5
by A verified traveler from Toronto, Canada

This hotel ran out of beds....mgmt unapologetic.

Posted Apr 18, 2017
My wife, my two young daughters and I stayed at this Marriott over the Easter weekend. We had reserved a room with two queen beds. Unfortunately, they only had a room with one king bed, which would have been fine, but they said they also ran out of rollaway beds because a bus full of teenagers had just checked in. The manager, Brian, was very dismissive, stating that our requested bedding arrangement was not garanteed. He did offer us free valet parking as compensation, but one of my daughters had to sleep on an uncomfortable narrow couch for our first night, while my other daughter shared our bed. We switched out to another bedroom the following day. We repacked and brought our luggage to the reception that morning, asking them to bring our luggage to our new room once ready, as we were going out for the day. When we returned to the gotel that evening at 10pm, our luggage was still at reception, and the staff said they were too busy to help us immediately with our luggage because they were checking in other customers (didn't they have 10 hours to bring our luggage to our new room?). Anyway, terrible service for the price we paid. On the upside, the staff at the breakfast buffet (all latinos) was topnotch, very friendly and helpful.
Comment from Hotel Management
May 17, 2017 by Michael, Hotel Management
Thank you for being our guest and for taking time to post your feedback and review. We certainly do take your comments seriously and will address your concerns with our staff and management so that we can strengthen our operation and ensure this does not happen in the future. We strive to ensure that every guest has a most pleasant experience with us during their stay.We hope to exceed your expectations in the future. Safe Travels, Michael
5 out of 5
by best value for money

Gorgeous hotel...

Posted Apr 17, 2017 on Hotels
fantastic
Comment from Hotel Management
May 17, 2017 by Michael, Hotel Management
Dear Fantastic, Thanks you for being our guest it was truly our pleasure. It makes us happy to hear you loved our recently renovated hotel. We can't wait to have you with us again soon. Safe Travels, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler from Linden, Belgium

Modern hotel with great service and beautiful room

Posted Apr 16, 2017
Pros: location, breakfast and service
Location: Rodeo Drive
Beverly Hills Marriott is well located on walking distance from Rodeo Drive, has great rooms, swimming pool, excellent breakfast and great (valet) service. Would go back any time I could
Comment from Hotel Management
May 17, 2017 by Michael, Hotel Management
John, Thank you for the excellent review and ratings! We are pleased that you enjoyed your stay, our service, location, and the amenities. We look forward to your next visit and being our guest. Safe Travels, Michael
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect hotel for area classy but friendly

Posted Apr 14, 2017
This was a classy nice friendly hotel everything was clean and updated
Comment from Hotel Management
Apr 15, 2017 by Michael, Hotel Management
Thank you for the 5 star review! We can't wait to have you back!
1 out of 5
by Viktoriia

Posted Apr 11, 2017 on Hotels
Comment from Hotel Management
Apr 15, 2017 by Michael, Hotel Management
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.