Ratings based on 55 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

Functional

Posted Apr 12, 2016
Good location in Beverly Hills. Older building, dated facilities and small rooms. Valet and doorman super helpful. Front desk not so much
Comment from Hotel Management
Apr 15, 2016 by Brian, Hotel Management
Dear Anonymous, We appreciate your recent stay and comments on Expedia. While you enjoyed our location and superful helpful valet and doorman, I was disappointed that you found our front desk team less friendly and our rooms small. The hotel was fully renovated and that work completed in Sept 2015. Yours in hospitality, Brian Keys General Manager
5 out of 5
by A verified traveler from Wildomar, CA

Great place at a great price

Posted Apr 11, 2016
Pros: Level of Service
Cons: No self parking options - all valet only
Location: Shopping and Concert Venues
Found the hotel online at Expedia.com at a great price in the middle of Beverly Hills on a weekend for a concert. Hotel totally fit the bill including the bartender coming out to the jacuzzi in the rain to order and deliver my food and drinks...outstanding service.
Comment from Hotel Management
Apr 15, 2016 by Brian, Hotel Management
Dear G, We appreciate your stay and comments. Great to hear about the service levels provided to you at the Jacuzzi. There is always great concerts in the area so we hope to see you again soon. Regards, Brian Keys General Manager
5 out of 5
by A verified traveler from Birmingham,Al

Southern Belles hit LA

Posted Apr 6, 2016
We had an amazing vacation. The hotel staff was unbelievable!!! Like nothing we have ever seen. They truly made us feel like we were "coming home" at the end of each day. My family couldn't wait to see the staff to tell them about the days adventures! Which, the consiere helped set up, great location and great experience!!
Comment from Hotel Management
Apr 15, 2016 by Brian, Hotel Management
Dear Southern Belles, We appreciate you choosing us as your home in Beverly Hills. Thank you for your kind comments and for sharing with us your great experience. Yours in hospitality, Brian Keys General Manager
4 out of 5
by A verified traveler

Posted Apr 4, 2016
Cobfortable nice and very close to the city atractions parking cost i high
Comment from Hotel Management
Apr 15, 2016 by Brian, Hotel Management
Dear Anonymous, We appreciate your recent stay and kind comments about our hotel. We are constantly checking our competiors parking pricing to make sure we are amongst the lowest price for parking. Reagrds Brian Keys General Manager
5 out of 5
by A verified traveler from japan tokyo

また泊まりたい✴︎

Posted Mar 22, 2016
ホテルのあるビバリーヒルズはとても治安もよく、女2人でもホテルからロデオドライブでのショッピング、レストランでの食事もできました!!スーパーも近くにあり、大変便利でした!! お部屋も、長いソファーがあり、アメニティーも、ターンのもので、お風呂も比較的広く、快適でした!
Comment from Hotel Management
Apr 16, 2016 by Brian, Hotel Management
Dear tanya, We appreciate your recent stay and your kind comments. We also appreciate you positing your beautiful photographs. Yours in hospitality, Brian Keys General Manager
4 out of 5
by A verified traveler

Posted Feb 9, 2016
Very nice hotel in Beverly Hills especially for price. Would stay again. Valet staff extremely friendly, cleaning lady does not clean well-had to ask for rags/towels, make her sweep.. Had a spill on the side of the bed comforter and it was not changed throughout our whole stay.. Didn't try the food. Pool area is also very nice and is heated.
3 out of 5
by A verified traveler

Posted Feb 8, 2016
What was available on the Breakfast menus or buffet was bland, tasteless rubber. The lunch and evening menus were very limited. We always dined elsewhere
Comment from Hotel Management
Feb 12, 2016 by Brian, Hotel Management
Dear Anonymous, We appreciate your recent stay and apologize that the food was bland and tasteless. I never want my guest feel that the have to leave the hotel and I promise we will work on getting your issue resolved. Brian Keys General Manager
3 out of 5
by A verified traveler

Reasonable hotel

Posted Feb 4, 2016 on Hotels
Good lacation,not so far from the Rodeo Dr. It would be much better if the restaurant offers better maeal.
Comment from Hotel Management
Apr 23, 2016 by Mike, Hotel Management
Dear Guest, Thank you for your comments. I am pleased you had an enjoyable stay with us and were able to take advantage of our fantastic location. I have also shared your comments with our restaurant team as we are always looking for opportunities to improve. Thank you again for staying with us and we look forward to hosting you again soon. Sincerely, Mike - Guest Services
2 out of 5
by A verified traveler

This hotel has NO DESK and NO REAL CHAIR.

Posted Feb 1, 2016
If you are a business traveler, avoid this place unless you want to sit in the bed to work. They have no desk, and no desk chairs. Chen i asked the desk clerk where the "Ergonomic Chair and desk" that i saw in the description were he said "sorry we don;t have them. We get a lot of complaints about that, but there is nothing I can do for you". What a Joke.
Comment from Hotel Management
Feb 11, 2016 by Brian, Hotel Management
Dear Anonymous, We appreciate your recent stay, I apologize that you did not appreciate our new design. We have the sofa and the round table but as you mentioned no ergonomic chair and desk. We are working with our design team and forwarding them all comments. Yours in hospitality, Brian
4 out of 5
by A verified traveler

Hard to rate

Posted Jan 22, 2016
This hotel is in a great location, appears newly renovated and the overall feel of the hotel is great. The valet parking staff (there is no self parking as per most hotels in the area) were excellent! Reception and bell boys were also outstanding. Where this hotel is hard to rate is the cleaning staff. The hotel was not dirty, nor was our room however on two occasions (stayed 5 nights) our room hadn't been cleaned. Having placed our towels on the floor as standard, we had limited choice but to wait in the lobby at 10pm while the room was made.
Comment from Hotel Management
Feb 11, 2016 by Brian, Hotel Management
Dear Anonymous, Thank you for taking the time to share your recent experience at the Beverly Hills Marriott with us. Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. At your service, Brian Keys General Manager