Dear Marlise,We're glad to hear that we could accommodate your early arrival and provide you with your rooms ahead of the standard check-in time.  Our team aims to ensure a smooth and comfortable experience for our guests, and we're delighted that we could meet your needs.  Thank you for choosing to stay with us, and we hope you had a pleasant stay!Thank You,Sam Chang, Director of Sales and Reservations

Dear Naren,We're thrilled to hear that you enjoyed our hotel's location and found our front desk staff service wonderful!  We also appreciate that you appreciated our beautiful lobby and found the hotel staff to be very friendly.  Thank you for your kind words, and we hope to welcome you back again soon for another enjoyable stay!Thank You,Sam Chang, Director of Sales and Reservations

Dear Stephani,Thank you for your kind review! We're thrilled to hear that you found our hotel lovely and our staff attentive. We appreciate your feedback regarding housekeeping and are committed to continually improving our cleanliness standards. Your satisfaction is our top priority, and we look forward to welcoming you back for an even more enjoyable stay in the future!Thank You,Sam Chang, Director of Sales and Reservations

Dear Shelley,Thank you for your glowing review! We're delighted you enjoyed our fantastic service and spacious rooms. We prioritize Providing great value, and we're thrilled you found it tremendous. We appreciate your feedback and hope to welcome you back for another exceptional stay soon.Thank You,Sam Chang, Director of Sales and Reservations

Dear Ronit,We apologize for any inconvenience you experienced during your stay. We strive for excellent customer service and regret that we fell short of your expectations. Regarding fees, we ensure transparency in our pricing and will review our policies to avoid surprises. Your feedback is valuable, and we will address professionalism concerns internally. We aim to offer fair value for the quality of service provided. We hope to regain your trust and welcome you back for a more satisfying experience in the future.Sincerely,Sam Chang, Director of Sales and Reservations

Dear Shane,Thank you for your gracious review! We're delighted to hear that you found our hotel to be a pleasant oasis during your stay. Providing a comfortable experience at a reasonable price is always our goal. It's wonderful to know that you have made lasting memories with us. Your kind words about our service are greatly appreciated. We look forward to welcoming you back for another memorable stay in the future.Thank You,Sam Chang, Director of Sales and Reservations

Dear Cara,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

Dear Rutendo,Thank you for choosing to stay with us and for your glowing review! We're thrilled to hear that you loved your experience at our quaint hotel. Providing a comfortable and memorable stay is our top priority, and it's gratifying to know that we succeeded in meeting your expectations. We look forward to welcoming you back for another delightful stay in the future!Thank You,Sam Chang, Director of Sales and Reservations

Dear Elizabeth,Thank you for choosing our hotel for your mother-daughter weekend! We're delighted to hear that you felt safe, had fun, and found your experience worth it. Ensuring a secure and enjoyable stay is our top priority. Your positive feedback is greatly appreciated, and we look forward to hosting you again in the future. If there's anything specific that stood out during your visit, we'd love to hear more about it to continue enhancing our guests' experiences.Thank You,Sam Chang, Director of Sales and Reservations

Dear Kimberly,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

Dear Nasser,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

Dear Trisha,I am deeply disappointed to learn about your recent stay at Beverly Hills Plaza Hotel & Spa. I wish you had told our staff about your problems when you were here; we could have fixed them. Please accept my sincerest apologies.Sincerely,Sam Chang, Director of Sales and Reservations

Dear Jacob,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at Beverly Hills Plaza & Spa.  We work tirelessly to ensure our guests experience the best hospitality in Beverly Hills Plaza Hotel & Spa.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Thank You,Sam Chang, Director of Sales and Reservations

Dear Tracy,Thank you sincerely for your glowing review! We're thrilled to hear that you found our team tremendous, the lobby gorgeous, the food fabulous, and the pool outstanding. It's our constant endeavor to provide a top-notch experience. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back for another fantastic stay!Thank You,Sam Chang, Director of Sales and Reservations

Dear stacey,Thank you for your positive feedback! We're delighted you enjoyed our hotel's tranquility and prime location. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Our team strives to provide a pleasant stay for all guests, and we look forward to welcoming you back for another enjoyable visit. If there's anything specific you love or any suggestions you have, please feel free to share. We value your input and aim to exceed your expectations consistently. Safe travels!Thank You,Sam Chang, Director of Sales and Reservations

Dear Bharat Bhushan,Thank you for your kind words! We take great pride in managing our property to meet the highest standards. Our dedicated staff strives to provide a welcoming and helpful experience for all our guests. We appreciate your recognition of their politeness and assistance. It motivates us to continue delivering exceptional service and maintaining the beauty of our property. We look forward to hosting you again in the future. Safe travels!Thank You,Sam Chang, Director of Sales and Reservations

Dear Fadi,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

Dear Larissa,Thank you for your glowing review! We are thrilled you enjoyed our exceptional staff, prime location, and delectable food. Our dedicated team takes pride in providing top-notch service, and we're delighted it left a positive impression. Your appreciation for our prime location and culinary offerings warms our hearts. We look forward to welcoming you back for another memorable stay, ensuring your experience remains amazing.Thank You,Sam Chang, Director of Sales and Reservations

Dear Elain,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Beverly Hills Plaza Hotel & Spa. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Beverly Hills Plaza Hotel & Spa hotel soon!Thank You,Sam Chang, Director of Sales and Reservations

Dear Carlos A,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

Dear Kiana,Thank you for leaving us a rating of your stay with us at Beverly Hills Plaza Hotel & Spa.  We work tirelessly to ensure our guests experience the best hospitality in Beverly Hills Plaza Hotel & Spa.  We also wish you could elaborate on your experience, especially where we went wrong.  We aim to provide a memorable stay, so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,Sam Chang, Director of Sales and Reservations

Dear Erin,Thank You for giving us a perfect rating and recommending our hotel to other travelers.  I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay.  Take care!Thank You,Sam Chang, Director of Sales and Reservations

Dear Guest,Thank you for choosing our hotel and sharing your delightful experience! We're thrilled to hear that you enjoyed your stay and appreciated our commitment to cleanliness. Our team takes pride in providing a friendly and quiet atmosphere for a relaxing staycation. We look forward to welcoming you back in the warmer months, where you can enjoy the poolside ambiance. Your kind words motivate us to continue delivering exceptional service. Safe travels, and we can't wait to host you again soon!Thank You,Sam Chang, Director of Sales and Reservations

Dear Victoria,Thank you for your kind words! We're thrilled you found our hotel comfortable, secure, and convenient. Our team takes pride in providing a safe and welcoming environment. Your positive feedback motivates us to continue delivering excellent service. We appreciate your recognition of our efforts and look forward to welcoming you back for another luxurious experience. Safe travels!Thank You,Sam Chang, Director of Sales and Reservations

Dear LeAire,We're thrilled to hear that you enjoyed your stay! Providing a comfortable experience is our top priority, and we're delighted that our heated pool met your expectations. Our dedicated staff strives to exceed guest needs, ensuring a memorable visit. Your positive feedback motivates us to maintain high standards. We appreciate your kind words and look forward to welcoming you back for another exceptional stay.Thank You,Sam Chang, Director of Sales and Reservations

Dear Siobhan,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

Dear Abraham,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

Dear Lesly,Thank you for a Perfect Score Rating on your Beverly Hills Plaza Hotel & Spa stay.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver great experiences to our guests, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

Dear Patricia,Thank you for recognizing Nelson's excellent service! We take pride in our dedicated staff, and it's heartening to know that their hard work is appreciated. We look forward to welcoming you back for another enjoyable stay. Your satisfaction is our priority, and we appreciate your kind words. Safe travels until we have the pleasure of hosting you again.Thank You,Sam Chang, Director of Sales and Reservations

Dear Geoffrey,Thank you for your glowing review! We're delighted to hear you had a perfect stay. Our commitment to providing a seamless experience for solo travelers, couples, and families is a top priority. Being close to Rodeo Drive adds to the convenience of your visit. We appreciate your positive feedback and hope to welcome you back soon for another exceptional stay.Thank You,Sam Chang, Director of Sales and Reservations

Dear Samuel,We appreciate your positive remarks about our prime location and the professionalism of our front desk staff. We apologize for any inconvenience regarding the smoking accusation and assure you that we take such matters seriously. Our management will investigate this issue to improve communication. We value your feedback and strive to maintain a high standard of service. Thank you for choosing our hotel; we look forward to hosting you again to provide an even better experience.Thank You,Sam Chang, Director of Sales and Reservations

Dear Richard,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

Dear Richard,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Beverly Hills Plaza Hotel & Spa many more times.Thank You,Sam Chang, Director of Sales and Reservations

Dear John,We're delighted you appreciated our recent renovations that maintain the charm of old Hollywood throughout all our rooms. We're thrilled you enjoyed your stay and found our bar appealing. Creating a nostalgic yet comfortable atmosphere is a priority for us, and we're pleased it resonated with you. Thank you for taking the time to share your positive experience. We look forward to welcoming you back for another delightful stay in the future. Safe travels!Thank You,Sam Chang, Director of Sales and Reservations

Dear Arthur,Thank you for a Perfect Score Rating on your stay at Beverly Hills Plaza Hotel & Spa.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,Sam Chang, Director of Sales and Reservations

Dear Marc, We're truly sorry to hear about the challenges you faced during your stay. Your feedback is important to us, and we apologize for any inconvenience you experienced. We understand your concerns about the room, the pricing, and the issues with noise and discomfort. We appreciate your comments as they will help us identify areas for improvement. We'll work diligently to address these concerns and provide a more pleasant experience for our guests in the future. Thank you for sharing your feedback, and we regret that your experience fell short of your expectations. We hope you find a more suitable accommodation for your future visits, and we wish you the best in your travels. Sincerely, Sam Chang, Director of Sales and Reservations

Dear Dennis,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

Dear BRIAN,We are delighted to receive your All-Star vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you at Beverly Hills Plaza Hotel & Spa many more times.Thank You,Sam Chang, Director of Sales and Reservations

Dear Ruby,Thank you for staying with us when you visited Beverly Hills Plaza Hotel & Spa. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at Beverly Hills Plaza Hotel & Spa!Thank You,Sam Chang, Director of Sales and Reservations

Dear Babak,Thank you for your kind words and positive feedback. We're delighted that you enjoyed your stay at our hotel and found it a clean and quiet place with a friendly staff. Our team takes pride in creating a comfortable and welcoming environment for our guests. We appreciate your support and hope to welcome you back in the future for another wonderful experience. Your satisfaction is our priority, and we'll continue to strive for excellence in providing an excellent stay for all our guests.Thank You,Sam Chang, Director of Sales and Reservations

Dear Jeffrey W,We're delighted you enjoyed your stay and appreciated our exceptional staff. We apologize for any inconvenience caused by the vehicle noise from Wilshire Blvd, as your comfort is our priority. Rooms on the street side can sometimes be exposed to more external sounds. We'll make sure to consider this during your next visit and strive to provide you with a quieter room. Your feedback is valuable, and we look forward to welcoming you again for an even more enjoyable experience. Thank you for choosing our hotel.Thank You,Sam Chang, Director of Sales and Reservations

Dear Susan,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Beverly Hills Plaza & Spa. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Beverly Hills Plaza & Spa hotel soon!Thank You,Sam Chang, Director of Sales and Reservations

Dear Tammy, We appreciate your feedback and apologize for the inconveniences you experienced during your stay. Our hotel is a unique blend of historic charm and modern amenities, but we understand that navigating the outdoor stairs can be challenging. We're actively working to improve our room conditions, including addressing the issue with the mildewy smell. We're disappointed to hear about your interaction with our front desk staff; we're committed to enhancing our customer service. We value your input and hope you'll give us another chance to exceed your expectations in the future. Thank you for choosing us. Sincerely, Sam Chang, Director of Sales and Reservations

Dear Jacob,Thank you so much!  Knowing that you enjoyed your time with us makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Beverly Hills Plaza Hotel & Spa.Thank You,Sam Chang, Director of Sales and Reservations

Dear Jennifer,Thank you for taking to time to share your feedback. We take all guest reviews seriously and strive to ensure that every guest has a positive experience during their stay. It is concerning to hear your feedback regarding our staff. In order to address your concerns effectively, it would be helpful if you could provide more specific details about your experience. Please feel free to contact me at your convenience and my contact information is listed below. Thank you and I look forward to the opportunity to connect with you and work towards resolving any issues you encountered during your stay. Best Regards,Sam ChangSales & Reservations Manager

Dear Jo,Thank you so much!  Knowing that you enjoyed your time with us makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit Beverly Hills Plaza Hotel & Spa.Thank You,Sam Chang, Director of Sales and Reservations

Dear Ramon,We're delighted to hear you had a positive experience during your stay. Our dedicated team, including Nelson at the valet, takes pride in providing exceptional service to our guests. We appreciate your kind words and look forward to welcoming you back for another memorable visit in the future. Thank you for choosing our hotel for your stay!Thank You,Sam Chang, Director of Sales and Reservations

Dear Justin,Thank you for staying with us and for taking the time to leave a review. I sincerely apologize for the delay in reaching out to you and for the noise you experienced during your stay with us. I am glad that we were able to connect and thought we had a productive conversation. I'll be sure to share your feedback with our team here to address any areas that may need improvement. Please feel free to contact me if you plan on visiting Los Angeles again or have any further questions or concerns. Best Regards,Sam ChangSales & Reservations Manager

Dear Yuen Mon (Anne),We would love to know how we could have improved your stay.  Once again, we are sorry for any inconvenience you faced.  Our goal at Beverly Hills Plaza Hotel & Spa is to provide the best lodging experience in Beverly Hills Plaza Hotel & Spa, and it looks like we failed to meet that mark.  It would be constructive if you could contact us and provide more context and feedback so we can improve.Sincerely,Sam Chang, Director of Sales and Reservations

Dear Catalina, Thank you so much for the PERFECT SCORE review.  We are glad to see that you had a wonderful stay at our hotel.  We work tirelessly to ensure our guests experience the best hospitality in the area  Again, we are so glad you enjoyed your stay, and we would love to host you again. Thank You, Sam Chang, Director of Sales and Reservations