Front of property

Reviews of Carlyle Inn

3.5 out of 5
Carlyle Inn
1119 S. Robertson Blvd, Los Angeles, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 309 out of 810 reviews" "
Rating 8 - Good. 268 out of 810 reviews" "
Rating 6 - Okay. 143 out of 810 reviews" "
Rating 4 - Poor. 51 out of 810 reviews" "
Rating 2 - Terrible. 39 out of 810 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent, Aliso Viejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Caryle Inn has amazing upgrades and guest care! Thanks, Roger!
Stayed 1 night in Mar 2024

2/10 Terrible

Moshe

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolute NIGHTMARE. I checked in with Morgan after a long flight from the east coast, she told me she could accommodate an early check-in for $25 per room. After paying the fee she gave me the key cards to the 2 rooms on the 2nd floor. We shared a small elevator up with a maintenance worker and their cart. At the 2nd floor we saw there is no internal hallway. Motel set up. We enter the first room and it had a heavy smell of mold, forcing one to breathe out of their mouth. I left the room with my belongings and headed to the second room - hoping that it was just the room and I could ask for a new one. But, the second room was just as bad. I returned to the front desk, within 10 minutes of receiving my key and explained that I wouldn’t be able to stay and requested a refund. Morgan said they couldn’t help me. I asked for the manager, she said they weren’t there. I asked if she could get them on the phone, she said no. She then went to a back room and came back with a piece of paper that had the email address of the general manager they called “Oscar”. I left the facility. Emailed Oscar, called Expedia, and American Express. Expedia tried for 3 days to get the manager on the phone. They never responded. This is the worst experience I have ever had. BEWARE!!!!
Stayed 4 nights in Feb 2024
Response from Oscar V. General Manager. on Mar 22, 2024
Dear Gidalowtiz, Thank you for allowing the Carlyle Inn and its staff to serve you. We value you and your business and apologize for not fulfilling your expectations. I did not receive any information, or if you sent it to the wrong email, but moving forward, please contact me as I would like to offer you the manager special next time you are in town. I'll ensure the room has no lousy smell as we care for all our guests. None of our rooms have mold, and we take this very seriously to ensure we do not put any guests in if it has mold. Thank you for being our guest. Safe travels and kind regards, Oscar V. General Manager.

8/10 Good

Malkia

Traveled with family
Liked: Cleanliness, staff & service
It’s unfortunate that the rooms don’t have a microwave. This hotel has been undergoing remodeling construction for some time. This was my second stay in the past six months. Can’t really fault the noise for that, but the properly is decent and it’s around the corner from where my daughter lives. It’s been very convenient.
Stayed 3 nights in Mar 2024

2/10 Terrible

Linh

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Jess on Feb 23, 2024
Thank you for taking the time to review our hotel. We sincerely strive to provide a great experience to all of our guests and are saddened that we were unable to exceed your expectations.

6/10 Okay

Arnold

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jess on Feb 23, 2024
Thank you for taking the time to leave a rating, as we sincerely appreciate your feedback. We apologize for any inconvenience you may have experienced, and want to assure you that our staff does strive to provide the best experience possible.

10/10 Excellent

Ruby

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at the Carlyle Inn was great for the price. Staff was friendly. They have parking at $30 a night but I used street parking with meter. There is a Walgreens within walking distance and good places to eat. Try “Pizzeria Sei” so delicious. No microwave available in room only in lobby.
Stayed 2 nights in Jan 2024
Response from Jess on Feb 23, 2024
Thank you for taking the time to review our hotel. We are pleased that you enjoy your stay and encourage you return when you are in the area.

10/10 Excellent

Ruby

Stayed 1 night in Jan 2024
Response from Oscar Vargas General Manager. on Mar 22, 2024
Dear Guest, Carlyle Inn staff and the management would like to thank you for giving us the privilege to serve you. We hope to be able to welcome you soon! Safe Travels and kind Regards, Oscar Vargas General Manager.

8/10 Good

Robert

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Jess on Feb 23, 2024
Thank you for taking the time to rate our hotel. We are pleased that you enjoy your stay and encourage you return when you are in the area.

6/10 Okay

Skyler

Business traveler
Liked: Cleanliness
I arrived at the location and was given a room on the first floor. I walked to the room and found the door to be cracked open. I tested the door and confirmed it was open and dark inside. I was not comfortable going inside. There was an employee serving alcohol just steps away from this room. I asked him about it and he just told me to go back to the front desk. I go back to the front desk where I was told it was safe neighborhood but they would call someone to go in the room with me. The person they were calling was the guy serving alcohol which I told them he wasn’t helpful and come to find out he didn’t have a walkie talkie. The front desk employee went to the room with me, she was even hesitant to go inside. Once inside and the lights on, found out the room was going through maintenance. Went back to the front desk and was moved to another room, everything at the front desk too a long time as well. I had to stand there each time for about 20-30 minutes. I get to my new room and the room was adequate. Parking in the structure is strange and you can be blocked in if you end up in the second row. I had to park in handicap one night because all the regular spots were taken. The area around the hotel is not very nice but that is LA for you. I probably wouldn’t stay here again but it’s not the worst place I’ve ever stayed. Also, i was there for 4 nights and never got a cleaning service the whole time, might have been an error on my side when at the front desk checking in.
Stayed 4 nights in Jan 2024
Response from Jess on Feb 24, 2024
Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and want to apologize if we did not exceed your expectations.

6/10 Okay

pavel

Business traveler
Liked: Cleanliness, staff & service
The hotel is lovely, overall clean and conveniently located to shopping/dining area. The rooms are nice but somewhat outdated. The extra charge for early/late check in/out is probably an LA thing but i did not appreciate it. I've traveled in many places around the world and this is the first time i was asked to pay for early check in. I understand why but it adds to the bill. The main problem with my room was that it was not really sound proof which made it difficult to fall asleep. I heard people walking in and out in the lobby, talking and taking showers in the room next to me. To provide a decent place to rest at night is one of the functions of any hotel. It was lacking and Carlyle and that's why i gave it 3 stars plus the outdated interior. The service desk person was very nice and welcoming.
Stayed 2 nights in Jan 2024
Response from Jess on Feb 23, 2024
Thank you for taking the time to write a review, we appreciate your feedback. We apologies for the inconvenience that you experienced whiles staying with us. We have looked into the issue that you experienced and look forward to you staying with us in the future.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great beverly hills hotel for the price.
Stayed 1 night in Jan 2024
Response from Jess on Feb 24, 2024
Thank you so much for taking your time to review our hotel. We are delighted that you enjoyed your stay and welcome you back whenever you are in the area.

4/10 Poor

Dmitry

Disliked: Cleanliness, amenities
Too noisy in the morning! jackhammer at 8 am! AWFUL
Stayed 1 night in Jan 2024
Response from Jess on Feb 24, 2024
Thank you for taking the time to review our hotel. We sincerely strive to provide a great experience to all of our guests and are saddened that we were unable to exceed your expectations.

10/10 Excellent

Joseph

Stayed 1 night in Dec 2023

10/10 Excellent

David

Stayed 2 nights in Dec 2023
Response from Jess on Feb 24, 2024
Thank you for taking the time to write a review, we appreciate your feedback.

8/10 Good

Ebony

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Comfy beds, clean room. Staff was friendly
Stayed 1 night in Dec 2023

10/10 Excellent

Clarissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Edgar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay in Mid Wilshire. It was centrally located and easy to catch nearby buses to city attractions. The hotel is undertaking some renovations, which will make it even nicer.
Stayed 3 nights in Nov 2023

6/10 Okay

Kimberly

Traveled with family
Liked: Cleanliness, staff & service
Lots of city noise and Construction
It is a cute hotel. Rooms are nice but beds are creaky. Our first room was stuffy and then when fan was on it was like a wind storm. We extended for medical tests and moved rooms. That room had ants. We returned from dinner with ants on the bed and in bathroom. Luckliy they had another room. The other solution was to spray our room right before we were going to sleep (unacceptable.) Our 3rd room did not have hot water. It was fixed by 9:30 PM . Just between a long day, ants and not hot water when I wanted to shower, it was frustrating. Staff is very nice and do their best to resolve problems. Unfortunately, "garden room" was under construction and made for lots of extra noise starting at 8 am. Windows in rooms need to be better. You can hear the sirens from the street all night.
Stayed 5 nights in Oct 2023
Response from manamgement on Oct 30, 2023
Thank you for your feedback. The hotel continues to improve and we hope you return to experience the hotel post renovations.

8/10 Good

Calvin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for surrounding area. Free coffee and daily beer/wine happy hour were a plus. Gym was the size of a small bedroom and not very conducive to working out. Otherwise, rooms were clean and staff friendly.
Stayed 2 nights in Oct 2023
Response from management on Oct 30, 2023
Thank you for your feedback. The gym is on the smaller size but has everything you need from cardio to weights. We hope to have you back soon.

6/10 Okay

Raeann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were pleasant, the structure and outdoor area were not as pictured, some sort of yellow tape and construction, not much of a common area to enjoy.
Stayed 1 night in Oct 2023
Response from management on Oct 30, 2023
The tape is for guest safety while we are under renovation. We hope to have you back once completed

10/10 Excellent

jason

Stayed 2 nights in Oct 2023
Response from management on Oct 30, 2023
Thank you

6/10 Okay

Benjamin

Business traveler
Stayed 1 night in Sep 2023
Response from management on Oct 30, 2023
Thank you. Hoping you return to experience new features

4/10 Poor

Dan

It was under construction
Stayed 2 nights in Sep 2023
Response from management on Oct 30, 2023
Yes the hotel has taken the old restaurant and converting to guest rooms. We continue to get better everyday. Hope to have you back

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Convenient and comfortable
The room was small but very comfortable. Clean and updated decor. Bed and pillows were also comfortable. Nice surprise that they have a happy hour and provide 2 drink tickets per person. Unfortunately we didn’t have an opportunity to take advantage due to our schedule. We were there for sporting events and needed a place between USC and UCLA it was a good location for that purpose but there isn’t much nearby to go and have a meal or get a coffee. Staff was very friendly and helpful. The $30/day parking garage was convenient. Lower level even better because it’s behind a locked gate. Only complaint was the faucet needed some repair- hard to turn off and the bathroom was a pretty tight fit for two tall Adults. There was construction going on but we never heard anything and it didn’t effect our stay. I would stay here again. It’s a bit expensive for the small room but so is everything else in the area.
Stayed 2 nights in Sep 2023
Response from management on Oct 30, 2023
Thank you for the feedback. The happy hour is new and we find guest love it. We continue to get better.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay. First, the young lady named Jessica working the front desk was extremely professional and kind. But people working that early in the morning outside our room and hearing speaker phone conversations was a definite downer. The parking also was challenging.
Stayed 1 night in Sep 2023
Response from management on Oct 30, 2023
Thank you for the feedback. We actually have two parking lots. One on street level and other is gated underground. We apologize if there was an issue with parking.

6/10 Okay

Richard

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
beds were comfortable but the rest was warn out.
Stayed 1 night in Sep 2023
Response from management on Oct 30, 2023
Thank you for the feedback. We are always improving. The rooms are modern and the courtyard is being refurbished.

6/10 Okay

Maegan

Traveled with group
Disliked: Staff & service, property conditions & facilities
The pictures are quite misleading. The property is much older than it looks in the photos and the rooms were very small
Stayed 2 nights in Sep 2023
Response from management on Oct 30, 2023
Thank you for the feedback. The property is constantly improving. The rooms are modern and courtyard is being refurbished. We hope you give us another try.

10/10 Excellent

Jason, Santee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. I'll be back
Stayed 1 night in Aug 2023
Response from management on Oct 30, 2023
Thank you for the feedback. We hope to have you back soon.

6/10 Okay

Brandy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities
The property was clean the rooms are small and there is horrible smell as soon as you walk in the room reminds me of an old somewhat remodeled motel 6 😒
Stayed 1 night in Aug 2023

10/10 Excellent

Xochitl

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the staff was really friendly. Such a cute small hotel. I would recommend this place
Stayed 1 night in Aug 2023

6/10 Okay

Mike

Stayed 1 night in Aug 2023

8/10 Good

karena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Yumiko

Stayed 1 night in Aug 2023

10/10 Excellent

Vincent, Aliso Viejo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Hotel Management on Jul 26, 2023
Thank you Vincent for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

6/10 Okay

TAMARA

Liked: Property conditions & facilities
Beautiful remodel. Clean. Parking convenient to lobby. Staff very nice. The beds are too high. My mother literally had to use a step ladder to get in.
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 26, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback.

10/10 Excellent

Milfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Management on Jul 26, 2023
Thank you Milfred for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

8/10 Good

Erika

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel exceeded my expectations based on the price being much lower than other properties in the area during the US Open. The staff was extremely friendly and helpful, there was even a sign at reception welcoming me as "guest of the day." The lobby, common areas, parking garage and room were all very clean and organized. This is an old building and they have done a great job with the upkeep. My room was quiet and the bathroom had plenty of counter space and a nice bath/shower. There was a coffee maker and complimentary waters/snacks in the room. My only minor complaint would be the mattress needed to be replaced as it sagged a little and was squeaky. But the bedding was wonderful and I slept well. I would recommend this hotel for budget conscious travelers. Also, I can recommend the nearby sports bar, Founders Ale House for drinks and burgers with a friendly crowd and lots of TVs.
Stayed 1 night in Jun 2023
Response from Hotel Management on Jun 19, 2023
Thank you Erika for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

8/10 Good

Robert

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 19, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback.

6/10 Okay

Danielle

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
In my opinion, the location is the best thing about this hotel. The Carlyle is close to lots of synagogues, which is the main reason why we stayed here for Shabbas. It's also close to lots of restaurants, Beverly Hills, shopping, and is centrally located to many tourist attractions. Garage parking is convenient, but it's $30/day. The room was ok. My husband and I found the bed to be a bit soft. The bathroom floor felt like it was on a major incline. You can tell the place is old, but has been updated a bit over the years. No breakfast is included, but they give you a couple of coupons to local places, which we didn't get a chance to try. The room has a Keurig, which my husband and I appreciated.
Stayed 2 nights in Jun 2023
Response from Hotel Management on Jun 13, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback.

10/10 Excellent

Mary Alice

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to family and sightseeing.
Stayed 3 nights in May 2023
Response from Hotel Management on Jun 2, 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

10/10 Excellent

Elise

Stayed 1 night in May 2023
Response from Hotel Management on Jun 13, 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

4/10 Poor

ray

Business traveler
Disliked: Cleanliness, property conditions & facilities
Great location but the room was very shabby and the floors and furniture was dirty once we got inside. After the fact we realized the photos online were computer renderings and not real photos. We asked to checkout early because of this but they only gave us a partial refund. False advertising in my opinion. I'd look elsewhere.
Stayed 4 nights in May 2023
Response from Hotel Management on May 27, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback.

10/10 Excellent

Rhonda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Management on May 19, 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

8/10 Good

Douglas

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
This is a good place to stay. Not fancy, not particularly special. But absolutely solid and at a good price
Stayed 1 night in May 2023
Response from Hotel Management on May 19, 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

10/10 Excellent

Valysia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable. During check in the staff was very nice and informative.
Stayed 1 night in May 2023
Response from Hotel Management on May 13, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trippin with a friend.
Had a great stay. The price for an evening was agreeable and the room was very nicely decorated. The bed was extremely comfortable thank you
Stayed 1 night in Apr 2023
Response from Hotel Management on May 5, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback

6/10 Okay

Rob

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 25, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very cute and trendy hotel. Probably not great for tourists because it’s in a local area. A perfect hotel if you need to stay in mid city.
Stayed 1 night in Apr 2023
Response from Hotel Management on Apr 11, 2023
Thank you for taking the time to review our hotel. We are pleased you enjoyed your stay and look forward to your future visit at Carlyle!

8/10 Good

Elizabeth, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Hotel Management on Apr 25, 2023
Thank you for staying with us at the Carlyle Inn. We always appreciate guest feedback.

10/10 Excellent

Everardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d stay here again.
Stayed 1 night in Apr 2023
Response from Mike Hernandez on Apr 6, 2023
Thank you for the great score! We appreciate the feedback and look forward to seeing you in the future.