Ratings based on 1,273 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Excellent location

Posted Mar 6, 2017
Lovely boutique hotel in excellent, safe location. Walking distance to surrounding attractions. Very clean, comfortable and friendly staff - especially the staff in the bistro. Highly recommend staying here and would definitely stay again.
Comment from Hotel Management
Mar 10, 2017 by John, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from S

Posted Feb 19, 2017
Had a wonderful time! Hotel location is perfect between two major boulevards close to restaurants and night life. I would recommend more lighting and a complimentary coffee maker in the rooms. I would definitely stay here agin and recommend anyone who is traveling and staying in West Hollywood to consider the Chamberlin Hotel. The young front of house gentleman (I think his name was Sam) also gave great recommendations on where to eat and where to go.
Comment from Hotel Management
Feb 22, 2017 by John, Hotel Management
Thanks so much for staying and the recommendation. You put a smile on Sam's face today....
5 out of 5
Recommended
for Everyone
by A verified traveler from San Francisco

Wonderful West Hollywood Experience

Posted Feb 18, 2017
Pros: Awesome room, lovely staff, fantastic location
Cons: I was disappointed with the swimming pool. Very shallow and small. Great for pool parties but not much good for swimming. No hot tub.
Location: We were able to walk to many great restaurants and bars. Super close to Sunset Boulevard and Sunset Plaza. Short drive to Hollywood and Beverly hills.
We had a wonderful stay for 3 days at the Chamberlain while visiting colleges for my daughter. The room was amazing , very luxurious and stylish with a fireplace and a balcony overlooking LA. The staff were universally very helpful and pleasant. The location was fabulous as we could walk to many great restaurants in the area and we were only a few blocks form Sunset plaza. The hotel itself is in a quiet residential neighborhood and it felt like a true LA experience mixing with all the folks with their little dogs.
Comment from Hotel Management
Feb 20, 2017 by John, Hotel Management
Thank you Simon, delighted you enjoyed your stay and our location.
3 out of 5
Recommended
for Everyone
by A verified traveler from vancouver

Nothing wrong, nothing great.

Posted Feb 18, 2017
It's a safe bet. It's a solid 3.75 star hotel. There seemed to always be something not as it should be. No shampoo in my room, only one bar of soap, carpet not vacuumed in some places, room key always needed to be reprogrammed, lobby coffee wasn't refilled or the cream was out again etc. Nothing as a deal breaker, and I think you'll have a better experience if you're aware in advance. The staff was always great, and everyone would want to make sure things were taken care of. I'd stay again if the price was right.
Comment from Hotel Management
Feb 20, 2017 by John, Hotel Management
Thanks David, I agree we have a great staff.
3 out of 5
by A verified traveler

Posted Feb 17, 2017
Didn't like it. Rooms are dark . The hotel had an odd smell everywhere. Receptionist unprofessional, overnight parking cost 40 dollars!!!
Comment from Hotel Management
Feb 20, 2017 by John, Hotel Management
Thank you for your feedback. We do take it seriously.
4 out of 5
Recommended
for Everyone
by A verified traveler from Philly

Nice Rooms

Posted Feb 2, 2017
Pros: Size of rooms, location, the music in lobby and restaurant staff.
Cons: MP3 players in rooms, some more hooks in the bathroom and a bureau for your clothing.
Location: Night Market one of the best Thai restaurants in LA, The Roxy and, Book Soup are few blocks away. Trader Joe's at the bottom of the block
This is a cozy neighborhood hotel that features suites, some rooms have bathtubs others have fire places. The bar/restaurant staff is very friendly and helpful. The staff will be the ones getting you ice as there are no ice machines. Nice rooftop pool. Highlights are great music in the lobby and a great location. Night Market is a few blocks away, one of the best Thai restaurants in LA and if you like books, Book Soup is a few blocks away. There is a Trader Joe's at the bottom of the street to get provisions.
Comment from Hotel Management
Feb 17, 2017 by john@thechamberlain.com, Hotel Management
Thank you Craig.
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Nice Hotel Central close to Sunset Blvd

Posted Feb 2, 2017
Pros: Location and room size and their rooftop pool
Cons: their air conditioning system
Location: Located within walking distance from Sunset BLVD and Santa Monica BLVD
Staff are pleasant and accommodating. Nice food in their Bistro however their coffee is ridiculously over priced for example espresso is $6 USD
Comment from Hotel Management
Feb 17, 2017 by john@thechamberlain.com, Hotel Management
Glad you had a good stay Jay
4 out of 5
Recommended
for Everyone
by A verified traveler from Irvine , Ca

La getaway

Posted Jan 27, 2017
Pros: location and decor
Cons: Bathroom area needed some fixing and upgrading .
Location: great location in West Hollywood
Very nice boutique hotel. Staff were amazing . WE loved the decor.
Comment from Hotel Management
Feb 22, 2017 by John, Hotel Management
I agree we have an amazing staff...
2 out of 5
by A verified traveler

Terrible experience

Posted Jan 23, 2017
It was a terrible experience over all, the hotel was really gloomy and the staff were extremely rude. It was a big mistake choosing this hotel, and I wouldn't recommend it at all
1 out of 5
by A verified traveler

Did not like it at all

Posted Jan 23, 2017
It was a bad selection and i ll never choose it or recommend it