Ratings based on 1,288 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Large room quiet part of town

Posted May 18, 2017
Overall nice hotel. We reserved a room with one king bed and one sofa bed and they gave us a room with one king and a regular sofa. They brought in a roll a way bed since no other rooms available and it was very uncomfortable. Offered to move us the next day but we already unpacked everything. Very nice staff. Charming rooms. Bistro had good food when we didn't feel like walking anywhere. Pool views beautiful.
Comment from Hotel Management
May 23, 2017 by John, Hotel Management
Thanks so much.
4 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, Ga

Nice hotel

Posted May 16, 2017
Pros: Very nicely decorated.
Cons: Shower doors. They should not charge you for parking your car overnight if you are a paying guest in the hotel.
Location: The location was ok.
The hotel was decorated nice and the rooms were nice. However, the bathroom floor would get vey wet because the shower water would leak from the shower doors. We had to put towels down every day to prevent the flooding. Very inconvenient.
Comment from Hotel Management
May 23, 2017 by John, Hotel Management
Thank you for staying with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from O

Nice hotel but terrible service.

Posted May 13, 2017
Nobody greets you when you walk in or out of the hotel. The room was not ready on check in which is at 4pm & I arrived after this so I was offered a room on a lower floor which I took just because I wanted to put my things away. I came with several suitcases & was on my own & once checked in no one from the bell hop team was assigned to take my bags to my room so I did it myself. I was also not told the wifi password changes every Monday so I spent most of the Monday trying to login into internet unsuccessfully. The hotel though itself is beyond beautiful & is in a wonderful, safe part of town with great everything nearby!
Comment from Hotel Management
May 15, 2017 by John, Hotel Management
I do apologize. Our team usually receives accolades.
5 out of 5
Recommended
for Everyone
by A verified traveler

Best hotel EVER!

Posted May 8, 2017
From the moment I walked into the hotel, I was treated like a queen. Me and my son were there celebrating our birthday's in West Hollywood. We received a free upgrade for our room along with free breakfast and free drink vouchers from Dawn, who was by far the best hotel employee I have ever had the pleasure of experiencing. When we got to our room, there was a knock on the door. The staff sent up a bottle of champagne for my birthday and warm milk and cookies for my son's birthday. Every where we went were treated with exceptional service and spoiled. We will be returning to Hotel Chamberlain again within the next few months so that my other son and husband get to have a chance to enjoy the service we did! THANK YOU HOTEL CHAMBERLAIN! You made me and my sons birthday weekend one to remember forever!
Comment from Hotel Management
May 15, 2017 by John, Hotel Management
You are very welcome, so happy we were part of your Birthday celebration.
1 out of 5
by A verified traveler

Felt like a dungeon

Posted May 8, 2017
Very dark and oppressive run. Bed was uncomfortable and the most weird shower ever
Comment from Hotel Management
May 15, 2017 by John, Hotel Management
Thank you.
5 out of 5
Recommended
for Everyone
by A verified traveler from new york, ny

Perfect hotel. I am a loyal customer.

Posted May 7, 2017
Friendly staff, huge rooms, quite, beautiful rooftop pool with views of West Hollywood
Comment from Hotel Management
May 15, 2017 by John, Hotel Management
That's what we love to hear. Thanks so much.
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

The location is excellent. The rooms need upgrades

Posted Apr 16, 2017
The carpets need replacing. The furnishing are old and tired. The restaurant needs competent staff they got two out of three orders wrong Roof was best feature w pool and cabana Room cleaning staff were great
Comment from Hotel Management
Apr 21, 2017 by John, Hotel Management
Thank you
3 out of 5
by A verified traveler

Nice but smelly

Posted Apr 6, 2017
Cons: The smell in the rooms and the food.
For the first time I stayed at this hotel, loved it, and that's why I booked it again for this trip as well. But disappointment came as soon as I walked in to the room. The room was smelly, like humid smell. I stepped out right away and went to the front desk to ask to change the room. They were nice about it and gave me another room. But that room was smelly as well. I just had to get used to it. Another thing I'm a little frustrated is the food. I wish the food would be better in there.
Comment from Hotel Management
Apr 21, 2017 by John, Hotel Management
I am not sure what to say. We get great comments on our food.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Calm boutique hotel close to "everything"

Posted Apr 4, 2017
After staying in a number of hotels in LA, this is my favourite by far. It feels more like a home away from home than any other. The rooms are comfortable and spacious, staff are friendly and the atmosphere is calm. The hotel is only a two minute walk from the hot spots on sunset Blvd and Santa Monica Blvd, but is situated in a tranquil tree lined neighbourhood. As opposed to other hotels where there's a pushy vibe from staff, chamberlain's staff are professional above all - everything is perfectly provided for and service is excellent, but you're not micro managed. The beautiful rooftop pool area is a must, and there's great food to order or eat in the small hotel restaurant. A well equipped gym which looks brand new and super clean, is open to guests 24/7. Overall this is the perfect West Hollywood hotel: plush, stylish, comfortable and close to all the sights and shopping - but you'll still get a great night's sleep!
Comment from Hotel Management
Apr 12, 2017 by John, Hotel Management
Thanks Cass, one of my favorite reviews.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very nice hotel located not to far from everything

Posted Apr 4, 2017
This hotel is absolutely beautiful. The room was very nice and the staff was very pleasant. The rooftop pool and bar was great. The only thing I didn't like was I am aware that most hotels are non-smoking now which is why I picked a hotel with a balcony suite only to learn there is no smoking on the balcony either there. But overall great place.
Comment from Hotel Management
Apr 12, 2017 by John, Hotel Management
Thank you so much.