Ratings based on 1,273 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

The location is excellent. The rooms need upgrades

Posted Apr 16, 2017
The carpets need replacing. The furnishing are old and tired. The restaurant needs competent staff they got two out of three orders wrong Roof was best feature w pool and cabana Room cleaning staff were great
Comment from Hotel Management
Apr 21, 2017 by John, Hotel Management
Thank you
3 out of 5
by A verified traveler

Nice but smelly

Posted Apr 6, 2017
Cons: The smell in the rooms and the food.
For the first time I stayed at this hotel, loved it, and that's why I booked it again for this trip as well. But disappointment came as soon as I walked in to the room. The room was smelly, like humid smell. I stepped out right away and went to the front desk to ask to change the room. They were nice about it and gave me another room. But that room was smelly as well. I just had to get used to it. Another thing I'm a little frustrated is the food. I wish the food would be better in there.
Comment from Hotel Management
Apr 21, 2017 by John, Hotel Management
I am not sure what to say. We get great comments on our food.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles

Calm boutique hotel close to "everything"

Posted Apr 4, 2017
After staying in a number of hotels in LA, this is my favourite by far. It feels more like a home away from home than any other. The rooms are comfortable and spacious, staff are friendly and the atmosphere is calm. The hotel is only a two minute walk from the hot spots on sunset Blvd and Santa Monica Blvd, but is situated in a tranquil tree lined neighbourhood. As opposed to other hotels where there's a pushy vibe from staff, chamberlain's staff are professional above all - everything is perfectly provided for and service is excellent, but you're not micro managed. The beautiful rooftop pool area is a must, and there's great food to order or eat in the small hotel restaurant. A well equipped gym which looks brand new and super clean, is open to guests 24/7. Overall this is the perfect West Hollywood hotel: plush, stylish, comfortable and close to all the sights and shopping - but you'll still get a great night's sleep!
Comment from Hotel Management
Apr 12, 2017 by John, Hotel Management
Thanks Cass, one of my favorite reviews.
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Very nice hotel located not to far from everything

Posted Apr 4, 2017
This hotel is absolutely beautiful. The room was very nice and the staff was very pleasant. The rooftop pool and bar was great. The only thing I didn't like was I am aware that most hotels are non-smoking now which is why I picked a hotel with a balcony suite only to learn there is no smoking on the balcony either there. But overall great place.
Comment from Hotel Management
Apr 12, 2017 by John, Hotel Management
Thank you so much.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 31, 2017
Great hotel, would definitely stay again!! Clean, nice staff, reasonable price and very cute atmosphere.
Comment from Hotel Management
Apr 24, 2017 by John, Hotel Management
Thanks so much...We do have a great staff.
2 out of 5
by A verified traveler from San Francisco

Dated but excellent location

Posted Mar 26, 2017
Pros: Large rooms and location.
Cons: Needs Major remodel and better quality beds.
Location: No shortage of things to do, great restaurants, bars, shopping etc all within walking distance. 1/2 hr to Santa Monica, Malibu.
Title says it all cannot find a better location for West Hollywood. Hotel itself unfortunately it's still stuck in 1920. Black and white graphic decore is eye-catching when you first look at it, but quickly turns bad when you see the stains on the sofa and carpets. Needs a major facelift. Told mattresses were new but they were lumpy and covered in plastic casing that could be felt and heard throughout the night every time you moved, slept on the sofa in the end. Air-conditioning was an old unit sticking out of the wall so loud we could barely hear ourselves talk. Hotel itself is very small but but the rooms are large and spacious. Don't be deceived by the photos of the swimming pool it's the size of a large hot tub. Pool staff were pathetic, what little lounge chairs they have are never cleaned and told by waitress/bartender we could not sit in this one area while we waited because it's by reservation only, but confirmed no one had reserved it that day. Drinks were also watered down and overpriced. Front desk staff though were super helpful and professional, but unless facilities are updated I'll look for another hotel next time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Good Experience and Overall Satisfied

Posted Mar 23, 2017
Price is good for the size of the room and location. Pool needs a little updating but the ambience and overall experience was great. Happy with my stay and would definitely stay here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Houston, TX

Convenient to restaurants

Posted Mar 19, 2017
The Chamberlain is conveniently located to many restaurants and is just a block or so from the main streets. Staff are very helpful and friendly, although the hotel itself is showing its age. Bathrooms are small, as are the balconies, and some different furnishings would help. But overall, a good deal for the price and location.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Walking distance to the best bars and clubs. Pool has an awesome view of century city.
Comment from Hotel Management
Mar 16, 2017 by John, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler

Fantastic service and great location.

Posted Mar 9, 2017
Highly recommend this hotel. As soon as we arrived we were met by a lovely guy ( didn't get his name) he couldn't be more friendlier. We told him we were on our honeymoon and he organised a bottle of wine and a card sent to our room. The facilities are very clean, well presented and in a great neighbourhood. We would come back and stay here again, thanks for a great stay!
Comment from Hotel Management
Mar 17, 2017 by John, Hotel Management
Fantastic review. Thank you.