Ratings based on 465 Verified Reviews

4.2 out of 5
88% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Jan 16, 2017
This hotel is in a great location, with large rooms and great staff.who were very friendly and always happy to help.
3 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Getting tired

Posted Jan 13, 2017
Love this place because it has loads of space, is in a great location. During our stay this week we had some less than friendly staff and the hotel noticeably needs a renovation. It's feeling really tired for the money you pay.
5 out of 5
Recommended
for Everyone
by A verified traveler from Queensland, Australia

Lovely boutique feel to the hotel.

Posted Jan 13, 2017
Enjoyed our stay, great location. Lovely spacious room.
3 out of 5
by A verified traveler

Going downhill since my last visit

Posted Jan 11, 2017
The valet service at check in started to help us and then left to help the car behind us while we continued to unload and take our own cart inside. Front desk staff wasn't sure whether their free shuttle within 3 mile radius was working or not. It wasn't until we were ready to go somewhere she recalled that it hadn't been working for days. The beds feel worn down. Mirror in bathroom that pulls out on extend with light/magnification, wouldnt stay up, flopped down. Pool lounges had soiled sheets, Stayed there 8 years ago and was excited to be back, but the service and hotel amenities have gone down hill dramatically. especially considering the price.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brooklyn NY

Nice quiet hotel in great location.

Posted Dec 22, 2016
My family spent three nights at the Chamberlain. It is a quiet clean hotel on a lovely street but an easy walk to a lots of attractions on the Sunset Strip and Sant Monica Boulevard.
Comment from Hotel Management
Dec 23, 2016 by John, Hotel Management
Thank you.
4 out of 5
Recommended
for Everyone
by A verified traveler from New York

Hotel in West Hollywood

Posted Dec 18, 2016
Pros: Comfortable and clean
Cons: N/A
Location: The Hotel is conveniently located in the heart of West Hollywood, close to bars and restaurants.
The Chamberlain has a cozy feel, the rooms are comfortable and spacious. The restaurant/bar area has an indoor and outdoor section and the staff was very friendly.
Comment from Hotel Management
Dec 23, 2016 by John, Hotel Management
Thank you
5 out of 5
Recommended
for Everyone
by A verified traveler from Cincinnati, oh

Charming and classy

Posted Dec 15, 2016
Pros: It is luxurious without being pretentious. Very quiet, private, relaxing, and spacious.
Cons: They have lots of snacks and drinks in the room, all very expensive. One free water for the guest or something would be a little more welcoming.
Location: Great restaurants and shopping on Santa Monica blvd.
The Chamberlain is one of my favorite hotels! Very classy in a subtle way, with a very friendly and welcoming staff (and I mean everyone). My first room was a little small so I was very quickly changed to another extremely comfortable and quiet room. I was here last year and this year it felt like I was coming home!
Comment from Hotel Management
Dec 16, 2016 by John, Hotel Management
Thank you so much Wendy.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice room

Posted Dec 8, 2016
Nice room though meandering the halls feels like an apartment complex.
Comment from Hotel Management
Dec 16, 2016 by John, Hotel Management
Thanks so much
4 out of 5
Recommended
for Everyone
by A verified traveler from The Bahamas

By far the best hotel in California!

Posted Dec 7, 2016
Chamberlain is by far the best hotel in California! The staff is exceptional they truly know the value of customer service. Ana Lopez the assistance office manager went beyond her duties to make sure my dad and I felt right at home. I've stayed at 5 star hotels before but this place has set a new standard! The hotel was superbly clean, stylish, spacious with excellent room service with food to die for. We both were very pleased with our stay, although short and sweet this time, I hope to be back for a longer visit real soon.
Comment from Hotel Management
Dec 7, 2016 by John, Hotel Management
Thank you for the wonderful review.
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Good value

Posted Nov 19, 2016
Hate it when they nickel and dime you for every little thing. Water, shampoo, parking, etc. Just charge me more up front.
Comment from Hotel Management
Nov 24, 2016 by John, Hotel Management
Thank you