Dear Erica, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Customer Care Team

Dear Casie, we're glad to hear that you found our property clean and conveniently located near Universal Studios. However, we apologize for any inconvenience caused by the strong scent and the temperature of the pool not meeting your expectations. Your feedback is invaluable to us, and we'll tackle these issues promptly to ensure a more comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Best Regards, Customer Care Team

Dear Anthony, we're deeply sorry to hear about the issues you encountered during your stay. Your experience does not meet the standards we strive for, and we apologize for any inconvenience and discomfort caused by the roof water leak and thin walls. Providing a comfortable and pleasant environment for our guests is important to us, and we regret falling short in this instance. Your feedback is invaluable, and we'll share these concerns with our team to ensure that such incidents are not repeated in the future. Additionally, we apologize for any inconvenience caused by the perceived high cost. We constantly review our pricing to ensure it reflects the value we aim to provide. Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust with a much-improved experience in the future.Best Regards, Customer Care Team

Dear Wendy, we're thrilled to hear that you and your kids enjoyed your stay with us! Providing a positive experience for our guests, especially families, is our top priority, and we're delighted that we succeeded in meeting your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!Best Regards, Customer Care Team

Dear Emily, we're deeply sorry to hear about the numerous issues you encountered during your stay with us. Your experience does not meet the standards we strive for, and we apologize for any inconvenience and discomfort caused. We take your feedback seriously and will review these concerns with our team immediately to ensure that such incidents are not repeated in the future. Your safety and comfort are our top priorities, and we regret falling short in this instance. Please rest assured that we will take all necessary steps to handle the issues you've raised. We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Best Regards, Customer Care Team

Hi christina,Thank you for your feedback. We're pleased to hear that you found our check-in process quick and our location convenient. However, we apologize for any inconvenience caused by the parking fee and for not meeting your expectations regarding the cleanliness of your room. Please rest assured that we take cleanliness seriously, and we will address this with our housekeeping team to ensure a better experience for our guests moving forward. Your comments are invaluable to us as we strive to continually improve our services. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay. Best Regards, Customer Care Team

Hi Atilano,I'm truly sorry to hear about your unpleasant experience during your stay. Such cleanliness issues are unacceptable, and I apologize for the discomfort they caused you and your daughter. Immediate action will be taken to address the cleanliness standards, including thorough room inspections before guest check-ins. Please know that we take your feedback seriously and are committed to ensuring this doesn't happen again. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Best Regards, Customer Care Team

Hi gina,We're thrilled to hear that you found our property's location to be incredibly convenient for your visit to Universal CityWalk and Studios. It's great to know that you appreciated the proximity to amenities like Starbucks and freeway entrances. Providing a convenient and accessible experience for our guests is a top priority, and we're glad we could meet your expectations in this regard. If there's anything else we can do to enhance your stay during future visits, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best Regards, Customer Care Team

Hi Cindy,We're delighted to hear that our hotel was the perfect choice for your family's needs! Providing connecting bedrooms and offering a convenient location near Universal Studios is something we take pride in. Your satisfaction is our priority, and we're thrilled that we could accommodate your family and make your visit to the area more enjoyable. Thank you for choosing to stay with us, and we hope to welcome you and your family back for another fantastic stay in the future!Best Regards, Customer Care Team

Dear Aaron, we are truly sorry to hear about the disappointing experience you had during your recent stay with us. Your feedback regarding the cleanliness of the pool, your room's condition, and the lack of hot water and towel replacements is deeply concerning and not reflective of the high standards we strive to uphold. Please accept our sincerest apologies for any inconvenience or discomfort you experienced. Rest assured, we take your feedback seriously and will share these issues with our team immediately to ensure necessary improvements are made. We are committed to providing our guests with a comfortable and enjoyable stay, and we hope to have the opportunity to regain your trust in the future. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards, Customer Care Team

Dear Czar, thank you for choosing our hotel for your stay near Hollywood Universal Studios. We're glad to hear that our location suits your needs. If there's anything specific you enjoyed or if there are any areas where we can improve, please feel free to let us know. We appreciate your feedback and hope to welcome you back again in the future!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Guadalupe,We're glad to hear that you found our hotel nice and clean during your stay. Providing a comfortable and welcoming environment for our guests is our priority, and we're pleased that we met your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Best Regards, Customer Care Team

Hi Molly,We're deeply sorry to hear about the cleanliness issues you encountered during your stay. Providing a clean and comfortable room is fundamental to our commitment to guest satisfaction, and it's clear we fell short of this during your visit. We sincerely apologize for any inconvenience and discomfort caused by the leaking tub and the overall condition of the room. Your feedback is invaluable, and we will address these concerns with our housekeeping and maintenance teams to ensure improvements are made. We understand your disappointment, and we truly appreciate your understanding. If there's anything else we can do to assist you or if you'd like to discuss this matter further, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust in the future.Best Regards, Customer Care Team

Hi Jessica,Thank you for bringing these issues to our attention, and we apologize for the inconveniences you experienced during your stay. Maintaining a clean and functional environment is essential to us, and we regret that we fell short of your expectations in this regard. We will immediately address the leaking sink and fire sprinklers to prevent any further issues. Additionally, we will inspect the bathtub to ensure the hot and cold water settings are functioning correctly. Your feedback is invaluable to us, and we appreciate the opportunity to improve our facilities. We hope to have the chance to welcome you back in the future and provide you with a much more enjoyable stay.Best Regards, Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Audra,I'm truly sorry to hear about the issues you encountered during your stay with us, including the mold in the shower, unpleasant odors, concerns about overcharging on deposits, and disturbances from a party in another room. It's clear we fell short of delivering the high standard of cleanliness, tranquility, and guest satisfaction we strive for. We take your feedback very seriously and would like to extend our sincerest apologies for any inconvenience and discomfort these issues caused you. To address the cleanliness and maintenance concerns, we will conduct a thorough inspection of our rooms, especially focusing on mold removal and prevention in the bathrooms, to ensure they meet our hygiene standards. Regarding the noise disturbance, we recognize the importance of maintaining a peaceful environment for all our guests. We will reinforce our policies on noise control and ensure our staff is better trained to handle such situations more effectively in the future. Additionally, we will review our deposit charging process to prevent any discrepancies or misunderstandings regarding overcharges. We value your feedback as it helps us to improve our service. We would like to make things right and hope to have the opportunity to regain your trust and welcome you back for a much more enjoyable and comfortable stay.Best Regards, Customer Care Team

Hi Davina,Thank you for taking the time to rate us. We are glad that you chose us for your stay. However, we would really want this rating to go up. Please let us know what we can do to improve our services. It will be a pleasure to hear from you again. We look forward to hosting you more successfully in the future!Best Regards, Customer Care Team

Hi Natalie,We're thrilled to hear that you enjoyed our hotel's convenient location within walking distance of CityWalk and that you found your room to be big, spacious, and cozy! Providing comfortable and convenient accommodations is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to enhance your experience or if you have any feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another wonderful stay in the future!Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Hi Leonardo,We're thrilled to hear that you found our hotel to be convenient and easily accessible to everywhere you needed to go. Providing a convenient location for our guests is a top priority, and we're delighted that we could meet your expectations in this regard. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back on your next visit!Best Regards, Customer Care Team

Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Kevin,Thank you for sharing your feedback with us. We're sorry to hear that you found the quality of your hotel room to be lacking and that you were disappointed by the 25 parking fee. Providing comfortable accommodations and transparent pricing are important to us, and we regret if we fell short of meeting your expectations in these areas. We'll address your concerns with our team to ensure improvements are made. If there's anything else we can do to make amends or if you have any additional feedback, please don't hesitate to let us know. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Jack,We're deeply sorry to hear about the inconvenience you experienced during your stay, including the lack of light and hot water. This is not the experience we strive to provide for our guests. Your feedback regarding cleanliness, staff service, and property conditions is taken seriously, and we assure you that we will address these issues immediately. We understand your decision to seek alternative accommodation, and we apologize for any disruption this may have caused to your plans. Please accept our sincerest apologies, and we hope to have the opportunity to regain your trust in the future.Best Regards, Customer Care Team

Hi Karina,We're pleased to hear that you found our hotel to be a good value for your quick overnight trip! Our convenient location allows easy access to many attractions, making it a convenient choice for travelers like you. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future!Best Regards, Customer Care Team

Hi Jennifer,Thank you for taking the time to review your stay with us. We're delighted to hear that our location right across from Universal Studios added convenience to your visit, making it suitable for your one-night stay. We aim to provide a comfortable and accessible experience for guests looking to explore nearby attractions. If there are any specific areas you believe could enhance our guest experience further, we welcome your suggestions. We look forward to the opportunity to serve you again in the future, hopefully for a longer visit next time, so you can fully enjoy all the amenities and services we have to offer.Best Regards, Customer Care Team

Hi Jennifer,Thank you for taking the time to review your stay with us. We're delighted to hear that our location right across from Universal Studios added convenience to your visit, making it suitable for your one-night stay. We aim to provide a comfortable and accessible experience for guests looking to explore nearby attractions. If there are any specific areas you believe could enhance our guest experience further, we welcome your suggestions. We look forward to the opportunity to serve you again in the future, hopefully for a longer visit next time, so you can fully enjoy all the amenities and services we have to offer.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Emanuel,Thank you for sharing your feedback. We're glad to hear that you found your stay cool overall. However, we're sorry to learn about the issues you encountered during your visit. Your comfort and satisfaction are our top priorities, and we'll take your feedback into consideration as we continue to improve our services and amenities. We hope to have the opportunity to welcome you back for an even better experience in the future. Best Regards, Customer Care Team

Hi Jared,Thank you for sharing your experience with us, and we apologize for any inconvenience caused by the parking fee structure. Your feedback is valuable, and we understand your frustration with the charges for a short stay. We'll certainly consider your input and explore options to offer more flexibility for guests with shorter stays. If there's anything else you'd like to share or any specific suggestions you have, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to provide a more satisfactory experience in the future. Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Larissa,Thank you so much for your delightful review! We're thrilled to hear that you found our hotel to be a clean, relaxing oasis with comfortable beds. Your satisfaction is our top priority, and we're overjoyed to have met your expectations. We look forward to welcoming you back for another serene and restful stay. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you for choosing us, and we can't wait to host you again soon!Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Timothy,We sincerely apologize for the discomfort and inconvenience you experienced during your stay. The issue of the odor and the malfunctioning air conditioning unit are not reflective of our standards, and we are taking immediate steps to address these concerns. Rest assured, we are conducting a thorough inspection and enhancing our room preparation process to ensure a fresh and welcoming environment for all guests. Additionally, we're reviewing our staff training protocols to improve service and responsiveness. We deeply value your feedback and would appreciate the opportunity to restore your confidence in our hotel. Please feel free to contact me directly for any future bookings so we can ensure a more comfortable and enjoyable experience.Best Regards, Customer Care Team

Hi Maria,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience of initially being given an unclean room, but we're pleased to hear that our staff was responsive in providing an alternative and more convenient room for your stay. We appreciate your understanding and will address the cleanliness concerns with our housekeeping team to ensure improvements in accountability. Your comments are valuable, and we're glad the overall experience was positive. We look forward to the opportunity to welcome you back and provide you with an even better stay in the future.Best Regards, Customer Care Team

Hi Victoria,Thank you for your brief but positive feedback! We're glad to hear that our staff was helpful during your stay. Providing excellent service is a top priority for us, and we appreciate your recognition. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to let us know. We look forward to the opportunity to welcome you back for another pleasant stay.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Claudio,Thank you for sharing your experience with us. We appreciate your feedback regarding the lack of breakfast and the parking fees. We understand that amenities like breakfast and parking are essential considerations for guests, and we'll take your comments into account as we strive to enhance our offerings. If there are any specific aspects you'd like to highlight for improvement or if there's anything we can do to make your future stays more enjoyable, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved experience.Best Regards, Customer Care Team

Hi Morriah,We sincerely apologize for the multiple issues you encountered during your stay. Your feedback is concerning, and we regret that we fell short of providing a comfortable and satisfactory experience. We take your comments seriously and will be addressing these issues promptly with our maintenance and housekeeping teams to ensure improvements in cleanliness and room conditions. Please accept our apologies for the inconvenience caused, and we hope to have the opportunity to welcome you back for a significantly improved stay in the future.Best Regards, Customer Care Team

Hi Junior,Thank you for sharing your positive experience with us. We're delighted to hear that you found the hotel very clean, and the rooms comfy. We appreciate your understanding regarding the parking fee, and we're glad to hear that the front desk was accommodating in addressing your concerns about parking duration. It's wonderful that our location was convenient for your visit to Hollywood. We look forward to welcoming you back in the future for another enjoyable stay.Best Regards, Customer Care Team

Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Ana,Thank you for taking the time to leave us your feedback about your recent stay at our hotel. While we are glad to see that you rated us 3 out of 5 stars, we would like to apologize for any areas where we fell short of your expectations. If you have any specific feedback about what we could have done better, we would appreciate hearing it so that we can improve and provide a better experience for future guests. We hope that you will give us another chance to exceed your expectations on your next visit. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best Regards, Customer Care Team

Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

Hi Megan,We are genuinely sorry to hear about your dissatisfaction with our cleanliness, staff, service, and property conditions. Your experience falls short of the high standards we aim to uphold, and we sincerely apologize for any inconvenience caused. We take your feedback seriously, and we will immediately address the areas of concern to ensure a significant improvement. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back and provide a much-improved experience.Best Regards, Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Hi Gage,Thank you for sharing your thoughts on your recent stay. We apologize that your experience did not meet your expectations, particularly regarding the staff and service. We genuinely appreciate your feedback as it helps us identify areas for improvement. Our goal is to provide excellent service, and we regret falling short during your visit. We are taking steps to address the concerns you've raised, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards, Customer Care Team