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Reviews of Colonial Pool and Spa Motel

2.5 out of 5
Colonial Pool and Spa Motel
802 E Pacific Coast Hwy, Long Beach, CA

Reviews

4.0
Rating 10 - Excellent. 13 out of 199 reviews" "
Rating 8 - Good. 22 out of 199 reviews" "
Rating 6 - Okay. 17 out of 199 reviews" "
Rating 4 - Poor. 36 out of 199 reviews" "
Rating 2 - Terrible. 111 out of 199 reviews" "

4.2/10

Cleanliness

4.8/10

Staff & service

4.4/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Alexander

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly, this is one of the saddest place we've stayed at. Just not clean. Things needed fixing. Sharp broken floor tiles. Not a single shelf in the bathroom. The extra towels they gave us were dingy af and halfway see-through. They should fix up the place with what they are charging or reduce price. Idk. Unfortunately this is probably a good price for the area. We never felt unsafe but was told I couldn't smoke cannabis outside of our room. I thought this was California??
Stayed 4 nights in Feb 2024

4/10 Poor

Robert

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Jessica

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We like absolutely nothing! DO NOT STAY HERE! The first room they put us in stunk so bad! There was pee on the back of the bathroom door. Hair all over the shower and sheets. Graffiti all over the bathroom. Floors are disgusting and oily! Towels never looked clean, even after exchanging them for "clean" ones. We ended up asking for a new room. This one at least didn't have pee on the wall and no hair on the sheets. Shower head did not work correctly so have the water sprayed on your and the other half went on the floor. 7am the first morning we were woken up by a lady honking her horn and blaring her music yelling for some guy to bring her her EBT card. This went on for 20 minutes along with a lot of cussing. We were only allowed clean towels if we brought the dirty ones to the lobby. There are tents with homeless right outside the entrance to the parking lot. We walked down to the food truck and had a full water bottle thrown at us on our way back. We got a call at 1035am telling us to be out by 11. Everything we had in the room with us now stinks! The staff was not friendly or accommodating at all. If you choose to stay here bring your own towels and your own blanket and sleep on top of the comforter, or just don't stay there. That's your best option.
Stayed 4 nights in Feb 2024

2/10 Terrible

glenda

I would not recommend this place ever. The room next you could hear everything and I mean everything. I think they were having a service out of that room cuz you could hear what they were doing and then shower and client leaving. The coming going of the men. Very scary. Couldn’t leave because all was hotels were booked.
Stayed 3 nights in Feb 2024

2/10 Terrible

Garnett

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty
Stayed 1 night in Feb 2024

2/10 Terrible

ADRIENNE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty sheets. Porn channel. Long check in. No trash can.
Stayed 1 night in Dec 2023

10/10 Excellent

Sachin

Liked: Amenities
Stayed 1 night in Dec 2023

2/10 Terrible

Emilio

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Heather

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Erinn

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Paid for a jacuzzi tub and jacuzzi didn’t work. Didn’t even have hot water
Stayed 1 night in Dec 2023

2/10 Terrible

Mousumi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porn Hotel
The room was stinky. There was no breakfast. They have porn channel running on TV. My kids start the TV and it was showing. Never go with kids or family.
Stayed 1 night in Nov 2023

2/10 Terrible

Ernest

Disliked: Cleanliness, property conditions & facilities, room comfort
Long Beach trap
Was there two hours, killed two roaches. Went downstairs told the “staff,” and they offered me roach spray! I told them I couldn’t stay there, the said there’s no refund. Grabbed my things to leave and I saved a baby in a diaper from getting hit by a car in the parking lot. Freakin nightmare dude!
Stayed 1 night in Nov 2023

6/10 Okay

Joshua

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

Darkise

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean a little noisy
Stayed 1 night in Nov 2023

2/10 Terrible

Myrtle

Stayed 1 night in Oct 2023

10/10 Excellent

Alicia

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management and staff were on their game, friendly, accommodating and helpful. I stayed s few extra days just because they made it that much more enjoyable. Thx guys
Stayed 1 night in Oct 2023

10/10 Excellent

Rafael, Fontana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Liked: Amenities
great rooms and service
Stayed 1 night in Oct 2023

4/10 Poor

Wendy

Stayed 2 nights in Sep 2023

4/10 Poor

Jennifer

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We picked it for the continental breakfast and the pool. They no longer provide continental breakfast and the pool has such limited hours we were not able to use it. But the staff were nice.
Stayed 2 nights in Sep 2023

2/10 Terrible

Ricardo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Run far away from this place, It's a homeless motel. The worst part of the ghetto. This place has bedbugs and blood stains from past bums. Everything is old and rundown. they don't even buy new linen. It's the same old used sheets with crack pipe burns. The police are constantly running off other bums which sneek into empty rooms. RUN, RUN don't even look at this motel. You'll get a rash just by viewing the place.
Stayed 1 night in Aug 2023

2/10 Terrible

Frankie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The place was super nasty, had to change rooms due to the cigarette and musty smell / next room was not much better. Graffiti in the shower, bugs, moths, 1inch gap under the front door, scratches in the bathroom (like there was an animal locked in there) floor was so dirty my kids socks got black. Attempted car theft at 230am (not mine)
Stayed 2 nights in Aug 2023

6/10 Okay

Arturo

Stayed 1 night in Aug 2023

2/10 Terrible

argeny

Stayed 2 nights in Aug 2023

2/10 Terrible

Alicia

Disliked: Property conditions & facilities
The property is for not for families and it’s not safe , plus it’s dirt with a nasty smell ,blank with cigarette burns and broken toilets graffiti on wall and cabinets,no towels and if ask oh lord they bring you dirt and stain ones lots more to mention but I stop here, hope someone does read the reviews before booking Expedia shouldn’t have them as recommending motel like this one to their clients even to make that small profit it’s not worth ,nothing to do with the pictures
Stayed 1 night in Aug 2023

10/10 Excellent

Darrell

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Aug 2023

2/10 Terrible

Salvin

Stayed 1 night in Jul 2023

10/10 Excellent

Darrell

Traveled with family and small children, Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place and clean quick and safe place
Stayed 1 night in Jul 2023

4/10 Poor

Juliana

Traveled with partner
Disliked: Staff & service
As soon that we arrived they asked me not to take a bath because it would leak down the first floor. They kept asking what time I would be back from a night out so I won’t be to loud even if I paid for the night (felt like my aunt was asking me what time imma be home) so me and my friend won’t be loud even tho we’re from out of town and in vacation, and no they did not disclose this after checking in for our room. And in the morning they call you an hour before check out to make sure your out of the room. No, there’s no late check out fee. This was super inconvenient and I felt super uncomfortable. And mindful I paid more than 1 week in advance.
Stayed 1 night in Jul 2023

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is disgusting. People are living there, blasting music early in the morning. it's a place for drug addicts and homeless people to stay
Stayed 1 night in Jul 2023

2/10 Terrible

Precious

Stayed 1 night in Jul 2023

4/10 Poor

Andrew

Stayed 2 nights in Jul 2023

2/10 Terrible

Monnet

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Different of the photo and description
When we arrived, the reception told us that "there is no more free breakfast" and that the "spool has been in maintenance for a long time" The room cleaners were ok, except the fridge had a bad smell and everything was very old. The reception is very old, damaged and does not look like the photo. Expect a lot of noise at night; some people yell in the night (hopefully, not all night)
Stayed 2 nights in Jul 2023

2/10 Terrible

Jonah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel
Walking to the office to check in, see someone using drugs. The clerk wanted to charge me $20 to check in 30 minutes early. While going to the room, there was two stacks of old nasty beds in the handicap space. The ice machine looked like it was from the the 1970"s and you needed to pay 25 cents to get ice. I open the door to a old porn room not pictured in the pictures. There was graffiti on the the walls and furniture. The horrid colored bedspread had multiple cigarette holes in it. There was dirty corners along with the floor. A forehead and nose smudge was on the window from the outside looking into the room. The toilet shifted along with the seat. The tv was in retail mode which cut 4" from each side of the screen. The smoke detector didn't work. There was a half inch gap around the door. The safety chain was broke, they did repair it. I used a chair pushed under the handle to close it. The shower was plumbed wrong and the three way valve worked only for blistering hot or mildly cold. They provided shampoo, make sure to have something sharp to open it, teeth don't count. The towels were dirty, got replacements. They were the smallest towels I have ever used. I had to fold the pillow into three to sleep on it. The A/C worked great! One air filter was broken, both needed cleaning. Got 20 bug bites. A roach ran up my chest and I was done with this place. I got dressed and packed in 8 minutes.
Stayed 2 nights in Jul 2023

2/10 Terrible

Darryl

Stayed 1 night in Jul 2023

2/10 Terrible

Mary

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was so filthy that we took one look at the room and walked out. We were literally afraid to touch anything. Does not look ANYTHING like the pictures.
Stayed 2 nights in Jun 2023

2/10 Terrible

Wilber

Stayed 2 nights in Jun 2023

2/10 Terrible

Rodolfo

Stayed 2 nights in Jun 2023

2/10 Terrible

Kassidi

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Our taxi driver warned us about this place when he was dropping us off. He said to stay inside and not come out. Dangerous area. Bad service. Very dirty. We didn’t get any sleep that night. Yelling, banging, sirens all night.
Stayed 1 night in May 2023

4/10 Poor

Shaun D.

Disliked: Cleanliness, property conditions & facilities
Staff were accomodating...place looks unsafe and run down. The pool and spa were unavailable. Considered rebooking once I arrived but didn't have the time and energy. I will avoid in the future unless I have no choice. It was convenient to access the Walter Pyramid by bus/car.
Stayed 2 nights in May 2023

2/10 Terrible

Ramona

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Melissa B

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This is not at all what is advertised. The rooms dont even look like the pictures. Burn marks in the already stained bedding, the stove in the kitchen didnt even have drip pans let alone have the burners all connected. The furniture looked like it came from the dump. Our shoes stuck to the floor making that sound as u walk across it. The screens were all misaligned or misshaped, doors wouldn’t even open without body slamming it. Only to close the door to find spray paint graffiti on the INSIDE. Do not take your family here. You are not safe
Stayed 3 nights in May 2023

2/10 Terrible

Paul

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We can't stay there the room smells durty and clorox the beds matrices very old durty with stains very old and broke furniture a lot of noise very different from the pictures they post horrible situation.
Stayed 1 night in Mar 2023

2/10 Terrible

Andrew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible we left because the smoke was so bad it made us sick. Don’t stay here. The pillows were like rolled up towels and it was dirty.
Stayed 1 night in Mar 2023

2/10 Terrible

Donna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
NASTY!!!!
This is the worst hotel I have ever stayed at. Cockroaches everywhere, dirty, mold in the fridge, dirty towels, nasty. We put plastic over the beds because I just assumed bed bugs were to be expected. They make you sign a paper stating that they will not give you a refund on the room, and you have to sign before you even get into the room. Do not stay here.
Stayed 3 nights in Feb 2023

2/10 Terrible

Russell

Traveled with family
Disliked: Amenities, property conditions & facilities
No continental breakfast as advertised. They should take it off the website if they do not offer it. Booked 2 rooms, 3 out of the 4 I looked at had several bugs running around. Bad pesticide smell. If they put weather striping on the doors, they may close the big gaps and stop them.

6/10 Okay

Ana

Business traveler
Would be better if there were not so many people hanging out outside and there was less noise.

2/10 Terrible

Wendy

Stayed 1 night in Dec 2022

10/10 Excellent

Janaya

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

MASSIMILIANO

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
bad service for the price paid
No room cleaning service. Small double beds, dollhouse size bathroom, potty size toilet. not to mention the noise throughout the night
Stayed 5 nights in Nov 2022