Lobby sitting area

Reviews of Hyland Inn Pasadena Civic Auditorium

2.5 out of 5
Hyland Inn Pasadena Civic Auditorium
2462 E Colorado Blvd, Pasadena, CA

Reviews

8.2

Very Good

Rating 10 - Excellent. 418 out of 1002 reviews" "
Rating 8 - Good. 366 out of 1002 reviews" "
Rating 6 - Okay. 127 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 48 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice people
Stayed 4 nights in Feb 2024
Response from John on Apr 24, 2024
Thank you for your review! We appreciate your feedback.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from John on Apr 24, 2024
Thank you for your review! We appreciate your feedback.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and clean. Staff was very accommodating friendly. The property ok a regular neighborhood so anything are accessible restaurants convenience stores etc. I enjoy my stay. I read one review that said “the bed was on wheels and every time he rolled over the bed move and squeaked” I laughed because I tend to lean on things in the bed did try to roll away from me L O L, but I slept comfortable. There was no squeaking or moving or anything like that only when I leaned on it. no complaints. I would gladly stay again!
Stayed 1 night in Mar 2024
Response from Sam on Apr 21, 2024
Thank you for sharing your experience, James! We're delighted to hear that you had a comfortable stay and enjoyed the convenient location of our property. We look forward to welcoming you back in the future!

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and property. Safe area of town. Very friendly staff. Highly recommend staying here.
Stayed 8 nights in Apr 2024
Response from Sam on Apr 19, 2024
Thank you, Melissa! We're thrilled to hear you enjoyed your stay and felt safe and welcomed. We appreciate your recommendation and look forward to welcoming you back soon!

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained and I had a very good 4 night stay. The staff was friendly and prompt with requests. Absolutely no complaints.
Stayed 3 nights in Apr 2024
Response from Sam on Apr 14, 2024
Thank you so much for your kind words, John! We're thrilled to hear you enjoyed your stay and found our team helpful. Looking forward to welcoming you back to Hyland Inn soon!

10/10 Excellent

Katharine Day

Liked: Cleanliness, staff & service, property conditions & facilities
Free parking in site and very clean rooms! The bed was also super comfortable.
Stayed 3 nights in Mar 2024
Response from John on Apr 4, 2024
Thank you for your review! We appreciate your feedback.

8/10 Good

Mark

Stayed 2 nights in Mar 2024
Response from Sam on Apr 19, 2024
Thank you for your review!

10/10 Excellent

Christopher, Modesto

Stayed 3 nights in Mar 2024
Response from John on Mar 29, 2024
Thank you for your review

8/10 Good

Koko

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from John on Mar 27, 2024
Thank you for your review! Your feedback is valuable, and we hope to welcome you back in the future.

10/10 Excellent

Aiping

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, neat!
Stayed 1 night in Mar 2024
Response from Sam on Mar 23, 2024
Thank you for your review!

2/10 Terrible

Susan, Clovis

Stayed 1 night in Mar 2024
Response from Sam on Apr 8, 2024
We're sorry to hear your stay didn't meet expectations. We're committed to improvement and would value the chance to hear more about your experience to better serve you in the future

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe at this location. I only wished they offered at least a continental breakfast with coffee other than the coffee that’s in the room. I just went to my room and eat at the taco truck across the street good tacos 🌮
Stayed 1 night in Mar 2024
Response from Sam on Mar 19, 2024
Thank you for your review, Susan! We're glad to hear that you felt safe during your stay. We appreciate your feedback regarding the breakfast options, and we'll certainly take it into consideration for future improvements.We hope to welcome you back soon for another pleasant stay.

6/10 Okay

ZIFAN

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Sam on Mar 23, 2024
Thank you for your review!

4/10 Poor

Robert

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Sam on Mar 12, 2024
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.

8/10 Good

Richard

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Good basic motel/hotel. Had to get hand towels and extra coffee at the front desk. Good location, clean rooms
Stayed 4 nights in Feb 2024
Response from Sam on Feb 27, 2024
Thank you, Richard, for your review. We're glad you found our location convenient and our rooms clean. We apologize for any inconvenience regarding the hand towels and coffee. We appreciate your feedback and look forward to welcoming you back to Hyland Inn for another comfortable stay.

2/10 Terrible

Maria

Stayed 1 night in Feb 2024
Response from Sam on Mar 23, 2024
Hello Maria, we're sorry to hear that your experience with us fell short of your expectations. We apologize for any inconvenience you may have encountered. If you're willing to share more details about your stay, we would appreciate the opportunity to address your concerns and improve in the areas where we may have fallen short. Your feedback is important to us.

8/10 Good

Marvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property felt safe. I didn’t like there was no public restroom after check out.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 23, 2024
We appreciate your feedback and understand your concern about the lack of public restrooms after checkout. We continuously strive to improve our facilities and services. Thank you for highlighting this matter.

10/10 Excellent

Nancy

Business traveler
I have stayed at this property at least 15 times in the past four months, and my experience every single time has been excellent. The staff always placed me on the floor that I requested, the rooms are clean, the housekeeping staff is great, the front desk employees are welcoming, respectful, kind, and accommodating and my experience has always been wonderful. In fact, I come to Pasadena every week or every other week for work, and I have always stayed at The Hyland Inn.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 21, 2024
Thank you for your continued loyalty and sharing your positive experiences. We're thrilled to hear about your satisfaction with our staff, cleanliness, and overall service. Your feedback is invaluable, and we look forward to welcoming you back to The Hyland Inn on your next visit to Pasadena.

4/10 Poor

Deanna

Traveled with partner
Disliked: Amenities
My main complaint was a lack of basic amenities. There were bath towels but no hand towels. There was one tiny bottle of shampoo. Our room came with a current roll of toilet paper, no extra roll, and no box of tissues. Other than that it was fine, but just surprising to pay over $200/night for that.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 21, 2024
Dear Deanna,Thank you for your feedback. We apologize for the oversight regarding amenities in your room. We are addressing this with our new housekeeping staff to ensure all rooms are fully stocked for our guests. We appreciate your understanding and hope to provide a better experience in the future.Best regards,Hyland Inn Management

10/10 Excellent

Deidra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a delightful stay and had everything we needed
Stayed 1 night in Feb 2024
Response from Sam on Feb 18, 2024
We're glad to hear your stay met all your needs, Deidra! Thank you for choosing us, and we look forward to welcoming you back again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I had a thoroughly enjoyable experience at this hotel. The front staff receptionist was polite and professional. The room was clean, aesthetic and well cared-for. The other guests at the hotel were quiet and respectful. All in all a first-rate experience.
Stayed 1 night in Feb 2024
Response from Sam on Feb 14, 2024
Dear Michael, thank you for your kind words! We're delighted to hear that you had a thoroughly enjoyable experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back soon!

2/10 Terrible

Alice

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The picture posted on Expedia site was not the one that was booked for me. Hyland apparently has several properties and I was not booked by Expedia for the one advertised on the website.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 13, 2024
Dear Alice,Thank you for your feedback regarding our Expedia listing. We apologize for any confusion caused by the outdated photos. We're currently in the final stages of a major renovation, with about 95% completion. You're experiencing our newly renovated property in its entirety. We understand the importance of updating the pictures promptly, and we're working diligently to do so once the renovation is fully completed. We appreciate your understanding and hope you enjoy the fresh amenities and modern upgrades our renovated property offers.Warm regards,Hyland Inn

10/10 Excellent

Maija

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A bit noisy at night but overall a good stay.
Stayed 1 night in Feb 2024
Response from Sam on Feb 11, 2024
Thank you for your feedback, Maija! We're glad to hear that you had a good overall stay with us. We apologize for any noise disturbance at night and appreciate your understanding. We hope to welcome you back soon for another pleasant experience.

10/10 Excellent

Thomas

Traveled with pets
Liked: Cleanliness, amenities
Nice clean place
Stayed 2 nights in Feb 2024
Response from Sam on Feb 6, 2024
Thank you, Thomas, for your positive feedback! We're thrilled to hear you enjoyed your stay and found our place clean and welcoming. Looking forward to welcoming you back soon!

6/10 Okay

William Oliver

No wash cloths
Stayed 2 nights in Dec 2023
Response from Sam on Feb 5, 2024
We apologize for the oversight with the washcloths; it seems our new housekeeper may have missed this detail. We're addressing this to ensure it doesn't happen again. Thank you for bringing it to our attention.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve stayed here several times and always come back because it’s everything you need for a few nights stay.
Stayed 1 night in Jan 2024
Response from Sam on Feb 5, 2024
Thank you, Joseph, for your continued patronage. We're delighted to hear you enjoy your stays with us and find our amenities suitable for your needs. Looking forward to welcoming you back soon!

6/10 Okay

Macie

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Sam on Feb 3, 2024
Thank you for your review!

10/10 Excellent

John R

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Updated, clean and safe lodgings in a convenient location with great services nearby.
Stayed 4 nights in Jan 2024
Response from Sam on Feb 2, 2024
Thank you, John, for your review! We're delighted you enjoyed your stay.

10/10 Excellent

Johnny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was greeted by friendly staff. The room was as shown as on the picture. All Furnitures are relatively new. The bed and pillows are very comfortable. Not everything are updated. The bathroom is clean and had new panel wall. But, the faucet was not updated. The hair dryer was stuck on the ON position. You can only turn it off by pulling the plug. Overall, I will definitely return to this hotel.
Stayed 1 night in Jan 2024
Response from Sam on Jan 28, 2024
Thank you for your kind words and feedback. We're thrilled to hear about your positive experience with our staff and comfort of our rooms. We appreciate your insights on the updates needed and will address these to enhance our guest experience. Looking forward to welcoming you back to Hyland Inn!

10/10 Excellent

hilda v.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend it. Safe, quiet, clean and convenient.
Stayed 1 night in Jan 2024
Response from Sam on Jan 26, 2024
Thank you for your review!

6/10 Okay

Rick

Stayed 1 night in Jan 2024
Response from Sam on Jan 26, 2024
Thank you for your review!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam on Jan 17, 2024
Thank you for your review!

2/10 Terrible

Lawrance, Granada Hills

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very low quality room , old towels, furniture is old
Stayed 1 night in Jan 2024
Response from Sam on Jan 16, 2024
Thank you for your feedback. We're committed to continuous improvement and are currently updating our furnishings and amenities to enhance guest experience. Your input is greatly appreciated and helps us in our efforts to provide the best service possible.

10/10 Excellent

marko

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and nice
It was a great experience. We loved the area around, safe and with a lot of food options. The hotel was clean and the staff were very nice!
Stayed 2 nights in Jan 2024
Response from Sam on Jan 16, 2024
Thank you for your review!

6/10 Okay

Kin

Business traveler
Liked: Cleanliness, staff & service, amenities
Room next to me had a noisy couple escalated to domestic fightin till 3:45 am stared back up then i showered and left at 6am. Appointment wasn't till1030. So i need a room before i travel 4 hrs ho m r
Stayed 1 night in Jan 2024
Response from Sam on Jan 13, 2024
Dear Kin,Thank you for your feedback and for bringing this to our attention. We apologize for the disturbance you experienced due to the noise from another room. Please know that we have taken your complaint very seriously. The guest involved has been added to our 'do not rent' list to prevent future incidents. We are committed to ensuring a peaceful and comfortable stay for all our guests.Best regards,Hyland Inn Pasadena Civic Auditorium

6/10 Okay

Stephen

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023
Response from Sam on Jan 9, 2024
Thank you for your review!

6/10 Okay

Anne

Stayed 2 nights in Dec 2023
Response from Sam on Jan 9, 2024
Thank you for your review!

10/10 Excellent

Eric, San Marcos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, simple, clean and convenient. Also very well priced.
Stayed 1 night in Dec 2023
Response from Sam on Jan 6, 2024
Thank you for your review!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sam on Jan 6, 2024
Thank you for your review!

10/10 Excellent

Elisa

Traveled with group
Liked: Cleanliness, staff & service
Came her for the Rose Parade. This is a very basic, modest motel. I am an adult woman traveling with my friend who is also an adult woman. We feel safe. The motel is simple, with a small pool and hot tub. It is a few blocks from the parade route. It totally fits our needs.
Stayed 1 night in Dec 2023
Response from Sam on Jan 6, 2024
Thank you for your review!

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam on Dec 31, 2023
Thank you for your review!

10/10 Excellent

Veronica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio y buen lugar
Stayed 2 nights in Dec 2023
Response from Sam on Dec 30, 2023
¡Gracias por tu reseña!

6/10 Okay

Pennie

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Clean but short staffed
They seem short staffed. For example, nmy chargers were left behind and I have had repeated calls to locate them, talked with 3 people, but with no call backs after saying they'd look for them.
Stayed 4 nights in Dec 2023
Response from Sam on Dec 29, 2023
Dear valued guest,Thank you for taking the time to share your feedback. We sincerely apologize for any inconvenience regarding your chargers. We regret to inform you that despite our best efforts, we were unable to locate your chargers in the room. We understand the importance of personal belongings and sincerely apologize for any frustration this may have caused. If there's anything else we can do to assist you, please feel free to contact our front desk.Best regards,HYLAND INN

8/10 Good

Armine

Stayed 1 night in Dec 2023
Response from Sam on Feb 2, 2024
Thank you for your review!

10/10 Excellent

MATTHEW

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, clean, no frills, great location!
Hyland Inn perfectly met our needs for a last minute place to sleep after an impromptu road trip to spend Christmas Day with my wife's family in San Marino. It is not luxurious like other hotels closer to Old Town Pasadena, but it is perfect if your priorities consist of: 1. Excellent customer service at check-in with their Front Desk, 2. FREE, safe parking lot on a relatively quiet, tree-lined street, 3. Extremely clean, no frills room (minimal towels, no tissue box, not a problem at this price point in this location), and finally... ...a peaceful evening of sleep (did I mention quiet, even though you're two blocks from the freeway) And bonus was the view of the San Gabriel Mountains from the 3rd floor this morning as we were walking to an excellent coffee shop called Rosebud. Would definitely stay again next time we're in Pasadena.
Stayed 1 night in Dec 2023
Response from Sam on Dec 27, 2023
Thank you for your review, Matthew! Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit to Pasadena.

10/10 Excellent

Gloria

Stayed 1 night in Dec 2023
Response from Sam on Dec 24, 2023
Thank you for your review!

6/10 Okay

Kimbra

Liked: Cleanliness, staff & service, room comfort
Only bath towels
No face towels, again.
Stayed 1 night in Dec 2023
Response from Sam on Dec 19, 2023
Thank you for your review! We appreciate your feedback. We'll take your comments into consideration to enhance our guests' experience. Your input is valuable, and we hope to welcome you back in the future.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam on Dec 19, 2023
Thank you for your review!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Sam on Dec 20, 2023
Thank you for your review!

6/10 Okay

Ian

Traveled with family
Liked: Cleanliness, staff & service
It's okay. Very basic
It's clean but provides just the basics. Noisy fridge, no clock. The pool and hot tube are both tiny. TV channel selection is good if you can figure out the channel system and remote. Drawers but no closet.
Stayed 1 night in Dec 2023
Response from Sam on Dec 18, 2023
Thank you for your feedback. We appreciate your comments and will take them into consideration for improvements.