Ratings based on 810 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Merced, CA

On line, your rooms and facilities looked good.

Posted Sep 25, 2016
Pros: I had to contact the front desk by phone because no one was in reception upon arriving. By this time, our toilet had backed up too. Only one person
Cons: at the desk. She gave clean linen and a plunger. Survey needs more space. Maintenance should always be available. Staff should be able
Location: enter a room which is asking for clean linen. Use detergent to wash linen, or use a quality laundry. Location is best quality.
Originally we had room at Universal Studios, however, we couldn't book a second room for the same day. We came across the Stevenson Ranch on line. The rooms and facilities looked wonderful and so affordable. We were a little put off by some of the reviews, but mostly it looked good and the drive to Universal did not seem to be problematic. Upon arriving, the staff seemed okay although I am used to having help bringing in my luggage and getting it to the room. This service was not offered. They pointed to a rack and told us to pick up our own luggage and take it to the room and bring the rack back. We did get the rack to the room but our keys did not work. We came back without the rack, the person at the desk fixed the key and later came to the room to pick up the rack. He kind of waited a minute looking as tho he expected a tip, but I did not believe (and still don't) that he should be paid for just getting the rack. The room had a musty smell, which disappeared when we turned on the A/C. The bedding did not feel clean and also had that same musty smell. The sheet on the sofa bed had not been washed since the former resident. We removed it and left it on the floor as well as the used towels. Breakfast was delicious. The eatery was busy but clean and each area was filled. Upon returning to our room in the evening, we found a note reading that we could pick up clean linen at the front desk. Staff could not enter as we had hung our do not disturb sign. (Continued next box)
4 out of 5
by A verified traveler from Sydney

Close to SiX Flags Magic Mountain

Posted Sep 22, 2016
Pros: Free breakfast, good staff.
Location: Six Flags magic mountain
Good location for six flags magic mountain, great staff who are very helpful. Free breakfast is ok. You definitely need a car to stay at this hotel
5 out of 5
by A verified traveler

Posted Sep 19, 2016
Excellent Internet, clean,excellent comfort. Thank you.
4 out of 5
by A verified traveler from ca

20 min from universal studios

Posted Sep 18, 2016
We are a family of 5, had stayed 2 nights and we enjoyed it. Close to a Walmart if you forgot anything it's close to toysRus and it's close to Universal Studios. Staff is friendly, eggs and bacon ham all the juice you can drink continental breakfast stuff for breakfast. The rooms could be cleaner but in all this water shortage what are you going to do?
5 out of 5
by A verified traveler from Fresno, CA

Perfect for Family with kids

Posted Sep 18, 2016
This was our first time staying here we loved it! Great hotel if you have kids. We will be staying here all the time for all our future travels. Hotel is close to everything from gas, shopping and many options for restaraunts! The breakfast was great many options to choose from and everything was always stocked. Staff was amazing. Best of all kids loved the pool/spa! Allowed us to get out of our room and enjoy the pool area. So much fun!
3 out of 5
by A verified traveler from california

Basic hotel

Posted Sep 17, 2016
It serves it's purpose to spend the night. Nothing special, but it was clean. The fridge in the room was very loud and the free internet was overloaded at night and didn't work. The breakfast buffet was good
5 out of 5
by A verified traveler from Los Angeles, CA

Posted Sep 14, 2016
Easy check-in, close to the freeway and restaurants, comfortable accommodations
5 out of 5
by A verified traveler from Oakland, CA

Can't ask for any more!

Posted Sep 13, 2016
Pros: Everything!
Cons: Nothing
Wonderful staff, quick check in, plentiful breakfast buffet (and they kept refilling), spacious rooms...short drive to Hollywood and LA area. Save money and stay here!
4 out of 5
by A verified traveler from Las Vegas

Great for the money

Posted Sep 7, 2016
Pros: It slept my entire family of 6 in one room.
Great hotel for the money, just spent one night. Because went campaign after that.
4 out of 5
by A verified traveler

Posted Sep 6, 2016
Check-in just like any other hotel. Room was very spacious. Our room has hideaway sofa bed which was great. AC had a hard time cooling the whole room adequately. Bathroom needed a remodel. Floor grout was missing In some places and bathroom just looked well used. But place overall was clean and nice. Would stay there again.