On line, your rooms and facilities looked good.
Posted Sep 25, 2016
Originally we had room at Universal Studios, however, we couldn't book a second room for the same day. We came across the Stevenson Ranch on line. The rooms and facilities looked wonderful and so affordable. We were a little put off by some of the reviews, but mostly it looked good and the drive to Universal did not seem to be problematic. Upon arriving, the staff seemed okay although I am used to having help bringing in my luggage and getting it to the room. This service was not offered. They pointed to a rack and told us to pick up our own luggage and take it to the room and bring the rack back. We did get the rack to the room but our keys did not work. We came back without the rack, the person at the desk fixed the key and later came to the room to pick up the rack. He kind of waited a minute looking as tho he expected a tip, but I did not believe (and still don't) that he should be paid for just getting the rack. The room had a musty smell, which disappeared when we turned on the A/C. The bedding did not feel clean and also had that same musty smell. The sheet on the sofa bed had not been washed since the former resident. We removed it and left it on the floor as well as the used towels. Breakfast was delicious. The eatery was busy but clean and each area was filled. Upon returning to our room in the evening, we found a note reading that we could pick up clean linen at the front desk. Staff could not enter as we had hung our do not disturb sign. (Continued next box)