Ratings based on 137 Verified Reviews

4.2 out of 5
91% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

nice hotel

Posted Jan 3, 2017
Cons: Maybe a larger TV for the room?
We stayed 1 night at this Courtyard by Marriott Baldwin Park. They have onsite parking. Hotel lobby is very clean, bright and modern. Hotel room is comfortable and clean.
Comment from Hotel Management
Jan 4, 2017 by Henry Z., Hotel Management
Dear valued guest, We appreciate your kind comments about our hotel and service. Please come back to visit the next time you are in the area, we will be honored to be of service to you again. Regards, Henry Z.
4 out of 5
Recommended
for Everyone
by A verified traveler from ca

average hotel near shopping mall & restaurants

Posted Nov 21, 2016
Pros: room service is good.
Cons: the bathroom should have a ventilation and exhaust fan to remove the odor and prevent the bathroom mirror from fogging. The A/C is too noisy.
Location: The hotel is close to everything, i.e. mall, restaurants and freeways.
its a so so experience. It didn't explicitly say on the website that rollaway bed requests only applies to king bed rooms not on queen bed room as the check-in attendant stated for safety reasons. I booked the hotel through Expedia and was not told that rollaway beds for queen bed rooms are not guaranteed or no longer valid due to safety reasons as explained by the hotel.
Comment from Hotel Management
Nov 23, 2016 by Henry Z., Hotel Management
Dear valued customer, We apologize if you were not informed ahead of time about the rollaway bed not being able to be placed in a room with two queen beds. Due to the square footage of the room, there is not enough space to place an extra bed without becoming a fire hazard. Thank you for your understanding, we will forward your comments to the appropriate team members to make sure they check the AC unit and exhaust system in the room. Please keep us in mind the next time you happen to visit our city. Regards, Henry Z.
4 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix

Nice & clean

Posted Oct 3, 2016
Two problems coffee pot did not work. The door lock inside the door did not work. The staff was excellent on getting new coffee pot. For the lock door gave me %50 off on my breakfast. Thank you
Comment from Hotel Management
Oct 4, 2016 by H. Zamora, Hotel Management
Dear Valued Guest, Thank you for sharing your comments with us. I'm happy to hear that we took care of you before you left the hotel. I do apologize for the inconveniences you experienced during your stay. We have forwarded your comments to the appropriate team members to make sure this was an isolated issue. Please come back to visit the next time you are in town. Regards, H. Zamora
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Sep 26, 2016
Pros: Everything
Cons: Nothing
Location: City of Industry Coverntion
It was wonderful the staff is exceptional and very helpful
Comment from Hotel Management
Sep 26, 2016 by Henry Z., Hotel Management
Dear traveler, Thank you for taking the time to let us know how pleased you were with your stay at our location. We hope to see you again sometime soon. We appreciate your business. Regards, Henry Z.
4 out of 5
Recommended
for Everyone
by A verified traveler from sacramento ca

Posted Sep 6, 2016
No matter the time, staff was always helpful. Room was clean. Hotel location was great to get on and off the interstate.
Comment from Hotel Management
Sep 7, 2016 by Henry Z., Hotel Management
Dear Valued Guest, It is always nice to get feedback from our clients, we would like to thank you for taking the time to review our facility and service. Please come back to visit whenever you are in town again. Regards, Henry Z.
5 out of 5
Recommended
for Everyone
by A verified traveler from Fremont, CA

2nd Time

Posted Aug 30, 2016
Been here twice and still satisfied with everything 😁👍🏼
Comment from Hotel Management
Sep 2, 2016 by General Manager, Hotel Management
Dear important guest, Thank your for your loyalty to our hotel. It is nice to hear that you were also pleased with your experience during your second visit to our location. Please come back to stay when you visit our City again. Sincerely, Henry Z.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 28, 2016
Nice hotel....flight/hotel package did not include landind at Ontario airport, only LAX 😡
Comment from Hotel Management
Aug 29, 2016 by Henry Z., Hotel Management
Dear valued guest, We appreciate your comments with regards to your experience at our location. Yes, the Ontario airport is closer to our hotel, I'm sorry to hear that your flight/hotel package did not include landing at this airport. Please keep us in mind the next time you visit our city. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Lobby was very nice

Posted Aug 15, 2016
Found this hotel in the last minute for great price
Comment from Hotel Management
Aug 18, 2016 by Henry Z., Hotel Management
Dear valued guest, We are happy to read that you enjoyed your time while staying at our facility. Thank you very much for your kind comments. Regards,
4 out of 5
Recommended
for Everyone
by A verified traveler from Colorado

Great Hotel near I-10

Posted Jul 27, 2016
Pros: The bed was very comfortable and the access to the interstate was convenient. Near shopping!
Cons: I think they should offer water with lemon, oranges or cucumber in the lobby.
Location: Near a mall, shopping centers, and many restaurants. Starbucks in walking distance and In and Out Burger is within 5 minute drive.
Great experience, I stayed there twice in two weeks and both stays were excellent. Staff is friendly and helpful. They were able print out directions to Disneyland and provided a list of surrounding restaurants.
Comment from Hotel Management
Jul 29, 2016 by H. Zamora, Hotel Management
Dear valued client, Thank for your continued patronage and for taking the time to share your experience with us. We like to hear from our clients about the type of service they experience while staying at our venue. We hope to be of service to you again in the near future. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Windsor, CT

Excellent hotel I always stay at the Marriots

Posted Jul 17, 2016
Location: hotel was 5 minutes from my event
Excellent hotel I always stay at the Marriotts. I like Courtyard.
Comment from Hotel Management
Jul 21, 2016 by Manager, Hotel Management
Dear guest, We appreciate the time you took out of your busy schedule to share your feedback with us. We look forward to your next visit. Regards, Henry Z.