Ratings based on 198 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas

Great stay!

Posted Jan 20, 2017
Pros: Location, check-in process and free parking!
Cons: na
Location: Burbank Mall, train station, Walmart, Target
Check-in was smooth. Was placed near elevator and complained that it was load, staff immediately addressed the complaint and moved us to a different room. Beds were very comfortable and the location was close to Walmart, Target and a number of stores.
4 out of 5
Recommended
for Everyone
by A verified traveler

Very convenient to the freeway and local shopping

Posted Jan 3, 2017
Everything is great, just the vent / air conditioner is too loud in the night.
Comment from Hotel Management
Jan 18, 2017 by James F, Hotel Management
Dear Anonymous, Thank you for the review of our hotel! It's great to hear that you found our location convenient and that you had a great stay. I have shared your comments about the air conditioner with the appropriate departments to ensure this was an isolated incident. Thank you for staying with us and we look forward to having you again. Warm Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from jj/arizona

Excellent location, friendly staff, clean.

Posted Dec 21, 2016
Would stay again. Travel quite a bit. Cleanliness very important.
Comment from Hotel Management
Dec 23, 2016 by James F, General Manager, Hotel Management
Dear travelers, Thank you for the feedback! We are happy to hear that you found our hotel clean and comfortable. We look forward to having you again! Best Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Oregon

Staff Above and Beyond

Posted Nov 28, 2016
Pros: Professional, capable staff.
Cons: NOTHING
Location: Didn't check it out. There for family Thanksgiving.
Checked in late after driving 15 hours, you might say I was a bit frazzled. The wonderful (welcoming) front desk guy switched my room so that I'd have a better view and more room. He answered my numerous questions The next morning being Thanksgiving, the lady front desk person went above and beyond to get me coffee when I missed breakfast. All the staff, housekeeper to desk folk were AWESOME! The room was nice. Beds extremely comfortable. Would definitely stay again.
Comment from Hotel Management
Nov 29, 2016 by James F, Hotel Management
Dear Nurse, Thank you for the great review! It's great to hear that you had such a positive experience, with the help of our staff, during your recent travels for Thanksgiving. I have shared your kind comments with our staff and we hope to see you again the next time you are in Burbank! Happy Holidays, James F, General Manager
2 out of 5
by A verified traveler from US

Average hotel few miles away from Universal

Posted Nov 27, 2016
Pros: Only 15 mins away from Universal studios.
Cons: The service and replace the coffee, coffee machine and cups. Provide at least one bottle of free water. Don't send folks looking for water.
We just wanted a place to sleep after our visit to Universal so didn't use other facilities of the hotel. The service is poor. They use disposal coffee mugs and it takes a while to get the replacements. Even after the maid service next day they didn't provide the coffee or mugs. Very basic things are missing.
Comment from Hotel Management
Nov 29, 2016 by James F, Hotel Management
Dear Ajit, Thank you for the feedback in regards to your recent stay with us. I am sorry to hear that you did not find our service exceptional and I have shared your comments with our staff in an attempt to improve our customers' experience. Thank you for staying with us! Warm Regards, James F, General Manager
3 out of 5
by A verified traveler from US

Disgusting black mold around bathtub faucet.

Posted Nov 13, 2016
Location: Close to Burbank Airport
The room was nice and comfortable but I found disgusting black mold growing around bathtub faucet as I was trying to relax and take a hot bath. I called hotel staff and they offered to switch rooms but it was around 10:30 pm and my child was sound asleep. Hotel staff never offered to have someone come up and clean it. Also, room fan is extremely loud so had to turn it off in order to sleep. So, slept in a stuffy room with mold issues. Very disappointed especially when I consider what I paid for the room.
Comment from Hotel Management
Nov 15, 2016 by James F, Hotel Management
Dear Anonymous, Thank you for the feedback in regards to your recent stay at our property. As the cleanliness of our hotel is a key priority, I am very sorry that your guestroom fell short of your (and our) expectations. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service. Thank you for staying with us and we hope to be given the opportunity to provide a more comfortable stay in the future. Sincerely, James F, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Las Vegas, NV

staff was nice and friendly, room was clean.

Posted Oct 31, 2016
Location: location was under construction but was located next lowes, target, 6 miles from universal studios hollywood.
Staff was nice, room was clean, only one option to get food and it doesn't get delivered to you room( you have to walk down stairs and get it) which basically defeats the purpose of ordering from your room. No ice spoon.
Comment from Hotel Management
Nov 3, 2016 by James F, Hotel Management
Dear Alexis, Thank you for sharing your experience at our property. I have shared your comments with the appropriate staff to identify some areas we can improve. I am, however, glad to hear that you enjoyed our staff and found your room clean. We hope to see you again the next time you are in the area! Best Regards, James F, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Great location

Posted Oct 12, 2016
Good experience. Good treatment from people there. May be they need to hire extra cook for mornings breakfast..other than that excellent. .😊
Comment from Hotel Management
Oct 17, 2016 by James F, Hotel Management
Dear Francisco J, Thank you for sharing your time at our hotel! We are thrilled to hear that you had a good experience with us and hope to see you again the next time you are in Burbank! Warm Regards, James F, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Santa Barbara, CA

Overall all just amazing

Posted Oct 11, 2016
Pros: Comfort
Cons: Cleanness
Location: Close access to downtown Burbank and the airport.
The staff was very attentive and curious. My room was very clean and comfortable. I would stay at this hotel again.
Comment from Hotel Management
Oct 17, 2016 by James F, Hotel Management
Dear Day, Thank you for the review of our hotel! I am glad to see that you enjoyed your time with our staff and had a comfortable stay. We look forward to having you again! Best Regards, James F, General Manager
1 out of 5
by A verified traveler from San Francisco

Dissapointed with the ability of the hotel to comm

Posted Oct 10, 2016
The pool was closed and i had two young kids looking forward to enjoying a nice time in the pool. We left universal studios early.
Comment from Hotel Management
Oct 11, 2016 by James F, Hotel Management
Dear Juan, Thank you for writing a review about your recent stay with us. I apologize that you were unable to utilize our pool while we were upgrading the pool area. Now that it is complete, we hope you will be able to enjoy our pool the next time you are in Burbank. Thank you for staying with us! Warm Regards, James F, General Manager