Outdoor pool, pool umbrellas

Reviews of Courtyard by Marriott Los Angeles Westside

3 out of 5
Courtyard by Marriott Los Angeles Westside
6333 Bristol Pkwy, Culver City, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 538 out of 1002 reviews" "
Rating 8 - Good. 248 out of 1002 reviews" "
Rating 6 - Okay. 118 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Donald

Traveled with family
Disliked: Staff & service, property conditions & facilities
Old, but “renovated” property. A/C did not work well. Thus a horrible nights sleep.
Stayed 1 night in Apr 2024
Response from Courtyard by Marriott on Apr 22, 2024
I'm sorry to hear about your experience. It's frustrating when accommodations don't meet expectations, especially after renovations. Our dedication to achieving 100% guest satisfaction remains unwavering, and we invite you to reach out when your travels bring you back to the area. We would be honored to oversee your stay and ensure it is nothing short of exceptional.Once again, thank you for your valuable feedback. Your insights are incredibly important to us, and we genuinely appreciate the time you took to share your thoughts. We look forward to the opportunity to welcome you back soon.

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were super helpful
Stayed 1 night in Apr 2024
Response from Cinthya M. on Apr 23, 2024
Thank you for choosing to stay with us, we hope you stay with us in the future and welcome you back.

2/10 Terrible

Bill

Stayed 1 night in Apr 2024
Response from Courtyard by Marriott on Apr 23, 2024
Thank you for taking the time to recount your stay experience with us. It's disheartening to acknowledge that we didn't meet your expectations. Providing the utmost hospitality is our primary goal, and I genuinely apologize for falling short during your visit. Your valuable feedback has been shared with our leadership team to ensure that necessary guidelines are in place and reviewed, preventing similar occurrences in the future.As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

10/10 Excellent

Thomas

Very nice room for the price, staff good too.
Stayed 2 nights in Apr 2024
Response from Cinthya M. on Apr 23, 2024
Thank you for choosing to stay with us, we hope you stay with us in the future and welcome you back.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Property was nice and clean. Parking is 30 dollars a night. They ask you if that’s ok, like you have a choice.. hot water for showers is not that great. But overall pleasant stay.
Stayed 2 nights in Apr 2024
Response from Courtyard by Marriott on Apr 22, 2024
It's great to hear that you found the property nice and clean! It's not uncommon for hotels to charge for parking, although it's always nice when they give you a heads up about the cost. Sorry to hear about the hot water issue; that can definitely put a damper on things. Overall, it sounds like you had a pleasant stay despite these minor inconveniences. If there's anything else you'd like to share about your experience, feel free to let me know!As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

8/10 Good

Nhu, Ridgefield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only problem i had was finding the entrance to the hotel. If you pass it then you had to go around the block again then it comes up quick.
Stayed 1 night in Apr 2024
Response from Cinthya M. on Apr 20, 2024
Thank you for choosing to stay with us. We believe the best places are usually the hidden ones. We hope to host you again in the future.

6/10 Okay

Elizabeth

Stayed 3 nights in Apr 2024
Response from Courtyard by Marriott on Apr 17, 2024
Thank you for sharing your experience during your recent stay at Courtyard LA Westside. We sincerely appreciate your valuable feedback and are grateful for the opportunity to enhance our services. On behalf of the entire hotel team, we extend our heartfelt thanks for choosing to stay with us.We are excited to announce that all our rooms have now been newly renovated, and we are grateful to hear your thoughts on the enhancements made. Your input is highly valued, and we are committed to continuously improving to ensure the best possible experience for our guests.As we strive for excellence, we eagerly anticipate the opportunity to welcome you back for another stay. If there are specific aspects you'd like us to focus on for your next visit, please do not hesitate to share your preferences.Our dedication to achieving 100% guest satisfaction remains unwavering, and we invite you to reach out when your travels bring you back to the area. We would be honored to oversee your stay and ensure it is nothing short of exceptional.Once again, thank you for your valuable feedback. Your insights are incredibly important to us, and we genuinely appreciate the time you took to share your thoughts. We look forward to the opportunity to welcome you back soon.

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities
All good!
Stayed 2 nights in Apr 2024
Response from Courtyard by Marriott on Apr 15, 2024
Thank you for selecting Courtyard by Marriott for your recent stay and for taking the time to share your delightful experience with us. Your feedback holds great value for us, and we truly appreciate your positive remarks.We are thrilled to hear that you thoroughly enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back for another memorable experience. If you have any specific preferences or requests for your next visit, please do not hesitate to inform us.Your commendations have been relayed to our management team, inspiring our entire staff to continue delivering exceptional service. We are sincerely grateful for your thoughtful feedback.Wishing you safe travels, and we eagerly await the pleasure of hosting you again soon.

10/10 Excellent

Ronaldo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, rooms were clean and location was central to everything we needed.
Stayed 1 night in Apr 2024
Response from Courtyard by Marriott on Apr 15, 2024
We're thrilled to hear you had a wonderful experience with us! Our team takes great pride in providing exceptional service, and it's fantastic to know that you found our staff friendly and accommodating. Cleanliness is a top priority for us, so it's great to hear that you found your room to be clean and comfortable. Our central location is indeed a bonus, offering convenience for all your needs. Thank you for choosing Courtyard by Marriott Los Angeles Westside, and we look forward to welcoming you back on your next visit!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Courtyard by Marriott on Apr 3, 2024
Thank you for selecting Courtyard by Marriott for your recent stay and for taking the time to share your delightful experience with us. Your feedback holds great value for us, and we truly appreciate your positive remarks.We are thrilled to hear that you thoroughly enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back for another memorable experience. If you have any specific preferences or requests for your next visit, please do not hesitate to inform us.Your commendations have been relayed to our management team, inspiring our entire staff to continue delivering exceptional service. We are sincerely grateful for your thoughtful feedback.Wishing you safe travels, and we eagerly await the pleasure of hosting you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Mar 2024
Response from Courtyard by Marriott on Apr 3, 2024
Thank you for selecting Courtyard by Marriott for your recent stay and for taking the time to share your delightful experience with us. Your feedback holds great value for us, and we truly appreciate your positive remarks.We are thrilled to hear that you thoroughly enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back for another memorable experience. If you have any specific preferences or requests for your next visit, please do not hesitate to inform us.Your commendations have been relayed to our management team, inspiring our entire staff to continue delivering exceptional service. We are sincerely grateful for your thoughtful feedback.Wishing you safe travels, and we eagerly await the pleasure of hosting you again soon.

10/10 Excellent

Michael, Bakersfield

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, FYI parking is 25 dollars a night
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on Mar 26, 2024
Thank you for your feedback regarding our hotel. We're glad to hear that you found your stay enjoyable overall. Regarding the parking fee, we appreciate you bringing this to our attention. We understand that transparency is important to our guests, and we will ensure that this information is clearly communicated to future guests during the booking process. If you have any further comments or questions, please feel free to reach out. We hope to welcome you back again in the future.

10/10 Excellent

Alondra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a nice property and the front desk was amazing. I need to have something sent to my room from house keeping and in a matter of minutes I received what I needed and 2 minutes later they where at the door again to make sure I hD what I needed. Such great service. The only problem I experienced was think in the bathroom was clogging up when I used it.
Stayed 2 nights in Mar 2024
Response from Courtyard by Marriott on Mar 26, 2024
Thank you for sharing your positive feedback about your interaction with our front desk team. We're delighted to hear that they provided you with excellent service and promptly assisted you with your requests. Your compliments will be passed along to them, as recognition of their hard work is always appreciated.We're sorry to hear about the issue you encountered with the bathroom. Please accept our apologies for any inconvenience this may have caused. Rest assured, we'll address this matter promptly to ensure it's resolved for future guests. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to ensure your stay is as comfortable and enjoyable as possible.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was courteous, pleasant, and helpful. The location was safe and convenient for shopping and walking.
Stayed 2 nights in Mar 2024
Response from Courtyard by Marriott on Mar 23, 2024
Thank you for your kind words regarding our courteous, pleasant, and helpful staff, as well as our convenient location. We're delighted to hear that you enjoyed your experience at Courtyard by Marriott Los Angeles Westside. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Good

luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the tv’s are outdated and do not allow screen mirroring
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on Mar 23, 2024
I apologize for the inconvenience you experienced regarding the outdated TVs during your recent stay at Courtyard by Marriott Los Angeles Westside. Your feedback is valuable to us, and we understand the importance of modern amenities for a comfortable stay.We will certainly take your comments into consideration as we strive to enhance our guests' experience. Thank you for bringing this to our attention.We appreciate your understanding and hope to welcome you back for an improved stay in the future.

8/10 Good

Moises

Liked: Cleanliness, staff & service, property conditions & facilities
Free Breakfast!
Stayed 3 nights in Mar 2024
Response from Courtyard by Marriott on Mar 20, 2024
We sincerely apologize for any confusion or inconvenience caused regarding our breakfast offerings. At our hotel, we do not offer complimentary breakfast unless it is included in the package selected at the time of booking. We understand the importance of clear communication and regret any misunderstanding that may have occurred. Should you have any further inquiries or if there's anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk staff. Your comfort and satisfaction are our top priorities, and we are committed to ensuring you have a pleasant experience with us.

8/10 Good

Leigh

Liked: Cleanliness, staff & service
a big thank you to the front desk staff working check in afternoon of March 11 for calling to confirm rooms had been moved to another floor due to noise from construction. Appreciated very much the thoughtfulness and the proactive nature to reach out first. thank you!
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on Mar 12, 2024
Thank you so much for your kind words and appreciation! We are thrilled to hear that our front desk staff made a positive impact on your stay by proactively addressing the construction noise issue and ensuring the smooth relocation of your rooms.At Courtyard by Marriott Los Angeles Westside, we strive to provide exceptional service, and it warms our hearts to know that our team's thoughtfulness has contributed to your comfort. Your feedback is truly valuable, and we're delighted to have been a part of making your experience enjoyable despite the ongoing renovations.If there's anything else we can assist you with or if you have any additional feedback, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay once our renovations are complete.

2/10 Terrible

Rajat

Traveled with partner
Disliked: Property conditions & facilities
Really poor quality towels, left feathers on my whole body. Really poor experience.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott on Mar 12, 2024
We sincerely apologize for the inconvenience you experienced with the quality of our towels. This falls short of the standards we strive to uphold, and we appreciate you bringing it to our attention. Rest assured, we will address this matter with our housekeeping team to ensure improvements are made. Your feedback is valuable, and we hope you give us another opportunity to provide you with a better experience in the future. If there's anything else you'd like to share or discuss, please feel free to reach out to us directly.

8/10 Good

Francisco

Traveled with partner
Liked: Property conditions & facilities
The hotel is currently being renovated so most rooms look good.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Team on Mar 9, 2024
Thank you for providing us with the update on the ongoing renovations at Courtyard by Marriott Los Angeles Westside. We appreciate your feedback, and we're pleased to hear that most rooms are looking good during this process.Our team is working diligently to enhance our facilities, and we are committed to ensuring a comfortable and enjoyable stay for our guests. If you have any specific preferences or if there's anything else you would like to know about the renovations, please feel free to let us know.We value your continued support and look forward to welcoming you to an improved and refreshed experience at our hotel.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for an early check in and the team was very helpful -and they made that happen. This was key to my stay due to a late work schedule. Thank you to Courtyard Marriott for your hospitality. I wouldn't hesitate to stay here again.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Team on Mar 7, 2024
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our team's efforts in accommodating your early check-in request contributed to the success of your stay, especially considering your late work schedule.At Courtyard by Marriott Los Angeles Westside, providing excellent hospitality is our top priority, and we are thrilled to know that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back whenever your travels bring you to the area.If there's anything specific you enjoyed or any additional feedback you'd like to share, please feel free to let us know. We value your input as we continuously strive to enhance the guest experience.Once again, thank you for choosing Courtyard Marriott, and we can't wait to have the pleasure of hosting you again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024
Response from Courtyard by Marriott Team on Mar 7, 2024
We appreciate your brief yet uplifting feedback! It's fantastic to hear that you had an excellent stay at Courtyard by Marriott Los Angeles Westside.Our team works hard to provide a memorable experience for our guests, and we're thrilled to know that we succeeded during your visit. If there are any specific aspects of your stay that stood out or any suggestions you'd like to share, we'd love to hear more.Thank you for choosing Courtyard Marriott, and we hope to welcome you back for another excellent stay in the future.

10/10 Excellent

Teofila

Traveled with family
Customer service, clear about parking fees. No extra charges and great breakfast buffet.
Stayed 1 night in Mar 2024
Response from Courtyard by Marriott Team on Mar 7, 2024
I trust this message finds you well. We would like to express our sincere gratitude for your recent feedback regarding your stay at Courtyard by Marriott Los Angeles Westside.We are thrilled to hear that you found our customer service to be outstanding and that our team provided clear information about parking fees. Ensuring transparency is a key aspect of our commitment to guest satisfaction, and we are pleased that it contributed to a positive experience for you.It's also wonderful to know that you enjoyed our breakfast buffet. We strive to offer a variety of delicious options to cater to different preferences, and we're delighted that it added to the overall enjoyment of your stay.Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. If there's anything else you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know.Thank you for choosing Courtyard Marriott, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Okay

Mary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, the floor we were on was nicely renovated. However, the noise level from nearby rooms was higher than expected. Doors opening, and closing kept me up most of the night.
Stayed 1 night in Feb 2024
Response from Courtyard Marriott Team on Mar 7, 2024
Thank you for taking the time to share your feedback about your recent stay at Courtyard by Marriott Los Angeles Westside. We appreciate your positive remarks about the nicely renovated floor; however, we are genuinely sorry to hear about the disturbance caused by the noise from nearby rooms.Your comfort and a good night's sleep are essential to us, and it's disheartening to learn that the noise level exceeded your expectations. Please accept our sincere apologies for any inconvenience this may have caused.We are actively addressing this concern with our team to find ways to minimize noise disruptions and enhance the overall guest experience. Your feedback is crucial in guiding our improvements, and we thank you for bringing it to our attention.Thank you for choosing Courtyard Marriott, and we appreciate your understanding.

6/10 Okay

Ye

Business traveler
Liked: Staff & service
need dual glass window to keep the noise away, specially so close to freeway,cant fall in sleep with. The noise
Stayed 1 night in Feb 2024
Response from Courtyard by Marriott on Feb 27, 2024
Thank you for sharing your feedback regarding your recent stay at Courtyard by Marriott Los Angeles Westside. We genuinely apologize for the disturbance caused by the noise, especially considering our proximity to the freeway. Your comfort is of utmost importance to us, and we're sorry to hear that it affected your sleep.We understand the need for a peaceful and quiet environment to ensure a restful night. Our goal is to provide you with a comfortable and rejuvenating stay, and your insights help us in achieving that.Please accept our sincere apologies for any inconvenience caused, and we appreciate your understanding. If your travels bring you back to the area, we would welcome another opportunity to ensure your stay is both enjoyable and peaceful.Thank you for bringing this matter to our attention.

8/10 Good

Roger, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Close to LAX and shopping.
Stayed 3 nights in Feb 2024
Response from Courtyard by Marriott Team on Feb 19, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

2/10 Terrible

Joseph, Glendora

Stayed 1 night in Feb 2024
Response from Cinthya M. on Mar 21, 2024
Thank you for choosing to stay with us. Our guest feedback is the most important tool and opportunity to allow us to improve our services. Please do not hesitate to reach out to let us know how we could improve.

10/10 Excellent

Alicia

Comfortable room. Newly remodeled
Stayed 2 nights in Feb 2024
Response from Courtyard by Marriott Team on Feb 13, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

6/10 Okay

Guillermo, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good hotel but old , elevators and some areas where in construction.
Stayed 3 nights in Jan 2024
Response from Courtyard by Marriott Team on Feb 7, 2024
Thank you for sharing your feedback on your recent stay at Courtyard by Marriott Los Angeles Westside. We appreciate your comments and apologize for any inconvenience caused by the ongoing construction in certain areas. Renovations are a crucial aspect of maintaining and improving our facilities, but we understand that they can impact the overall guest experience.Your input is valuable, and we will use it to address any concerns and work towards enhancing the guest experience during renovations. If there's anything specific you'd like us to know or if you have further suggestions, please feel free to share. We hope to have the opportunity to welcome you back in the future and provide an improved and more enjoyable stay.

6/10 Okay

Matthew

Stayed 2 nights in Jan 2024
Response from Courtyard by Marriott Team on Jan 23, 2024
Thank you for sharing your experience during your stay at Courtyard LA Westside. We sincerely appreciate your valuable feedback and are grateful for the opportunity to enhance our services. On behalf of the entire hotel team, we extend our thanks for choosing us.As we value your input, we eagerly anticipate the chance to welcome you back for another stay. If there are specific aspects you'd like us to improve upon for your next visit, please do not hesitate to share your preferences. It's worth mentioning that we are currently undergoing renovations to enhance our facilities.Our commitment to achieving 100% satisfaction remains steadfast, and when your travels bring you back to the area, we encourage you to reach out. We would be delighted to oversee your stay and ensure a memorable experience, hoping that you choose to stay with us again.Your feedback holds significant importance to us, and we genuinely appreciate the time you took to share your thoughts. Once again, thank you for your valuable input.

10/10 Excellent

Jarome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Team on Jan 21, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Farooq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s good to stay
Stayed 1 night in Jan 2024
Response from Courtyard Marriott Team on Jan 19, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Rahul

Stayed 2 nights in Jan 2024
Response from Courtyard by Marriott on Mar 17, 2024
Thank you for choosing Courtyard by Marriott for your recent stay and for sharing your wonderful experience with us. Your feedback is immensely valuable to us, and we appreciate your positive response.We are delighted that your overall stay was enjoyable, and we look forward to the opportunity to welcome you back for another delightful experience. Should you have any specific preferences or enhancements you'd like for your next visit, please don't hesitate to let us know.Your positive feedback have been shared with our management team, serving as a source of motivation for the entire hotel team. We extend our sincere gratitude for your thoughtful feedback.Safe travels, and we can't wait to host you again soon.

6/10 Okay

Noel

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
$25/day for parking is insulting. And being charged $25/day for parking when I didn’t actually park a car was beyond scandalous. Do better. Don’t be crooks.
Stayed 2 nights in Jan 2024
Response from Courtyard by Marriott Team on Jan 16, 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by the parking charges. Our rates are typically in line with those in our area, but we understand your perspective. Regarding the charge for days when you didn't park, we acknowledge the error, and we're actively working to address this issue.Please be assured that we take your feedback seriously, and we are committed to making improvements to ensure a fair and positive experience for our guests. If you could provide more details or call us at our property about the specific dates and any other relevant information, we will investigate this matter promptly.

10/10 Excellent

KEENAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Courtyard by Marriott Team on Jan 16, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Quick check in/out. Hotel is under renovation, but there wasn't too many issues. Comfortable room!
Stayed 1 night in Jan 2024
Response from Breana Owens on Jan 15, 2024
Hello,I trust this letter finds you well. On behalf of the entire team at Courtyard, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure having you as our guest, and we are delighted to hear that your experience was positive.We are pleased to learn that your check-in process was quick and efficient. Providing a seamless and prompt check-in experience is a priority for us, and we are thrilled that it contributed to the overall enjoyment of your stay.Thank you once again for choosing Courtyard L.A. Westside. We look forward to the possibility of welcoming you back in the future and providing you with another enjoyable stay.Warm Regards,

8/10 Good

Tracie, Los Angeles

Liked: Cleanliness, staff & service
My stay was great, the hotel is remodeling so it was noisy during the day
Stayed 1 night in Jan 2024
Response from Cinthya M. on Jan 13, 2024
Thank you for taking the time in providing us with feedback in regards to your most recent stay. We apologize our renovation did not make your stay as pleasure as we know it could have been. We hope you join us soon after the renovation so that you enjoy our new renovated hotel.

2/10 Terrible

Jonathan

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
El personal no nos atendía durante el desayuno, llegaban otros huéspedes y les deban prioridad. En pocas palabras fuimos discriminados.
Stayed 4 nights in Jan 2024
Response from Courtyard Marriott Team on Jan 11, 2024
Lamento escuchar acerca de su experiencia. La discriminación no es aceptable y le pido disculpas por cualquier inconveniente que haya enfrentado. Recomiendo comunicarse directamente con la gerencia del hotel para compartir sus inquietudes. Probablemente apreciarán sus comentarios y tomarán medidas para solucionar el problema. Si necesita más ayuda, no dude en hacérmelo saber.

6/10 Okay

Delovin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I over all liked everything however I was charged $25 for parking when I never parked in the lot
Stayed 1 night in Dec 2023
Response from Courtyard Marriott Team on Jan 11, 2024
I apologize for any inconvenience you experienced with the parking charge at our property. To resolve this issue, I recommend contacting the hotel directly at and explain the situation. They should be able to review the charges and address any billing discrepancies. If you encounter any difficulties, please let me know, and I'll do my best to assist you further.

8/10 Good

John

Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on Jan 10, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

4/10 Poor

Brian

Traveled with family
Disliked: Staff & service, property conditions & facilities
There was no mention of construction activity at the hotel when I booked the room. To make matters worse, there was no running water when we checked in because a construction worker cut the wrong pipe. Then, we were rudely awakened at 8am with loud construction noises in the floor above us. They put us in a room directly below the construction. Staff was less than helpful and pretty much played dumb. We checked out early, as did most of the hotel as there was an exodus to leave when we left. Normally a nice hotel, but I doubt I'll be back because of the lack of notice and poor communication from staff.
Stayed 2 nights in Dec 2023
Response from Courtyard by Marriott Team on Jan 10, 2024
I apologize for the inconvenience you experienced during your stay at Courtyard by Marriott Los Angeles Westside. We understand the importance of providing a comfortable and enjoyable experience for our guests, and it's clear that we fell short in this instance.I'm truly sorry for the lack of communication regarding the ongoing renovations and the disruption it caused to your stay. Your feedback is valuable, and I will ensure that it is shared with our team to address the issues you encountered. We appreciate your understanding and patience during this renovation period.We genuinely regret any inconvenience caused and hope to have the opportunity to welcome you back in the future, providing you with the exceptional experience you deserve.

10/10 Excellent

Johnna

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on Jan 4, 2024
Dear valued guest,Thank you so much for your fantastic 5/5 review! We're thrilled to hear that you had a positive experience during your stay at Courtyard by Marriott Los Angeles Westside. Your feedback is truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.If you have any specific highlights or if there's anything you'd like to share, feel free to let us know.

10/10 Excellent

Johnna

Liked: Amenities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on Jan 4, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Vanessa

Stayed 1 night in Dec 2023
Response from Courtyard by Marriott Team on Jan 4, 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Excellent

Cristina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Everything was clean and comfortable. Had a minor incident and management was quick to respond and provide the best customer service. Would definitely be staying again.
Stayed 4 nights in Dec 2023
Response from Courtyard by Marriott Team on Jan 4, 2024
Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had an amazing stay at Courtyard by Marriott Los Angeles Westside. It's great to know that you found everything clean and comfortable. We appreciate your kind words about our management's quick response and excellent customer service.We look forward to welcoming you back for another wonderful stay. If there's anything specific you enjoyed or if you have any preferences for your next visit, please feel free to let us know.Safe travels, and see you again soon!

4/10 Poor

Katherine

Stayed 3 nights in Dec 2023
Response from Cinthya M. on Jan 16, 2024
Thank you for taking to the time to complete our survey and provide us with your feedback. We have carefully reviewed your folio and can assure you there are no parking charges. If you decide to stay with us in the future don't hesitate to reach out to us, so we may oversee your stay.

6/10 Okay

Cathleen

Disliked: Amenities
Great location close to beach. Was not told about construction going on in rooms next to ours until after check in. Went on from 10am til 4pm both days we were there. Then get a notice put underneath our door at 10 o'clock at night bout water shut off following day.
Stayed 2 nights in Dec 2023
Response from Courtyard Marriott Team on Jan 4, 2024
On behalf of the entire team at Courtyard LA Westside hotel, I extend my gratitude for sharing your experience with us during your stay. We are currently undergoing renovations, and we sincerely apologize for any disruptions this may have caused you. Our ultimate goal is to ensure that all our guests have a relaxing and peaceful stay, and I am genuinely sorry that we fell short of providing that for you.Ensuring the highest level of hospitality is our top priority, and I offer my sincere apologies for not meeting your expectations. We are committed to achieving 100% satisfaction, and in the event that your travels bring you back to the area after our property upgrades, please feel free to reach out so that we may oversee your next stay.

2/10 Terrible

Gwen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 4, 2024
Thank you for taking the time to recount your stay experience with us. It's disheartening to acknowledge that we didn't meet your expectations. Providing the utmost hospitality is our primary goal, and I genuinely apologize for falling short during your visit. Your valuable feedback has been shared with our leadership team to ensure that necessary guidelines are in place and reviewed, preventing similar occurrences in the future.As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

2/10 Terrible

L

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Jan 4, 2024
Thank you for taking the time to recount your stay experience with us. It's disheartening to acknowledge that we didn't meet your expectations. Providing the utmost hospitality is our primary goal, and I genuinely apologize for falling short during your visit. Your valuable feedback has been shared with our leadership team to ensure that necessary guidelines are in place and reviewed, preventing similar occurrences in the future.As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

10/10 Excellent

Gábor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for transit. Good value. Fairly priced for amenities and room size / furniture.
Stayed 1 night in Dec 2023
Response from Courtyard by Marriott on Dec 22, 2023
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

6/10 Okay

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quite place only down side was the pillows... Small and to soft!
Stayed 3 nights in Dec 2023
Response from Courtyard by Marriott Team on Dec 19, 2023
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful except for the firmness of our pillow I do apologize. Please ask us if you choose to stay with us again for firm and extra pillows so you stay is more enjoyable!It's heartening to know that despite that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities.We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.