Ratings based on 1,649 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Conveniently located

Posted Dec 6, 2016
Pros: General vibe of the lobby. Very clean, open, and pleasant.
Cons: Internet connection was very spotty and was constantly dropping.
My friend came into town for a visit and we decided to have a staycation in my old neighborhood of Pasadena. This hotel is a great location just a few blocks off of Colorado Blvd, the main strip of Old Town Pasadena. Easy access to tons of shopping and great restaurants. Overall the hotel was clean, the staff was friendly, and the room was comfortable. We liked how open and bright the lobby was with the cafe/restaurant part of the space. It created a nice ambience to hang out. The beds were too soft for both our tastes, and we had a hell of a time getting the internet to work. We called concierge about the issue once and were immediately told to check our cookies because that's "usually the problem". However both of us were having connectivity issues across multiple devices so it was definitely a problem on their end, not ours.
Comment from Hotel Management
Dec 9, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and we appreciate your sharing your experience on both the things that worked well and the challenge with the internet. We will use your feedback to develop a better process of follow up on this. Thank you again for staying and for sharing. Happy Holidays
5 out of 5
by A verified traveler from US

Excellent Choice

Posted Nov 28, 2016
Pros: Very clean, facilities were very well manicured.
Cons: Perhaps the speed in which food was served on a busy day.
Location: Universal Studios, Disneyland, Six Flags.
We had an awesome time in the hotel. The hotel was clean, employees were very friendly, atmosphere was wonderful, and the little restaurant/cafe was delightful. Overall - an excellent choice.
Comment from Hotel Management
Nov 29, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us at the Courtyard Old Pasadena and for your kind words about the condition of the hotel and the team members. We will make sure we give extra attention to our restaurant process and try to do a better job next time.
4 out of 5
by A verified traveler from Paso Robles, United States of America

Good place

Posted Nov 27, 2016
Room is pretty small; 2 tiny dresser drawers; need mire variety on menu; friendly staff
Comment from Hotel Management
Nov 29, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and for sharing your experience. We appreciate your feedback on the guestroom and restaurant menu and will try to keep up the good work from a staff standpoint.
5 out of 5
by A verified traveler from US

Great stay in Marriot Pasadena

Posted Nov 23, 2016
Great for overall experience. Just please lower you parking rate. Thanks!
Comment from Hotel Management
Nov 29, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for choosing the Courtyard Old Pasadena. We appreciate your feedback and will make sure to do a comparison of our parking pricing to the area to ensure we are properly in line. Thank you and we hope to see you again.
5 out of 5
by A verified traveler

Fit the bill perfectly

Posted Oct 25, 2016
Location: Terrific restaurants. Night life available for all younger and older adults alike.
This was much more than the typical Courtyard having a bar and full restaurant, etc. On-site parking and available valet was just what we were wanting. Location was perfect for access to Old Town main attractions being only 3 blocks away. Staff were incredible, courteous and helpful. In fact, I would call them icons of excellence! We plan to visit the area again and will be staying at this hotel. This place rates a 5 based on what you would normally expect form a Courtyard class hotel, not all luxury class hotels considered.
Comment from Hotel Management
Nov 2, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us at the Courtyard Old Pasadena and for your kind words about the hotel and team. We are glad you were able to experience Old Town and we look forward to your next visit.
3 out of 5
by A verified traveler from US

Posted Oct 18, 2016
Should include parking or breakfast for the price. I heard alot of hall noise and talking, not much sound proofing. Room was very comfortable although the pillows on the bed had an aftershave odor. Girls working the breakfast area were extremely friendly. My stay was average.
Comment from Hotel Management
Oct 21, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and for sharing your experience. We'll try to do a better job next time to bring more value to the time you are investing with us. We hope you'll come and stay again.
2 out of 5
by A verified traveler from US

clean hotel but not in working order.

Posted Oct 12, 2016
Never received a called when room was ready, WiFi wasn't working definitely not high speed, TV picture and remote never worked properly, ice machines out of order on all floors and the cafe.down stairs only had someone there in a 24 hr period once. Also 16 dollars to self park at the hotel I just spent $212.00 for one night to stay in is incredibly insane.
Comment from Hotel Management
Oct 21, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for sharing your experience with us and for letting us know about some of the challenges that came up during your stay. We apologize that these took place, but thank you for letting us know so that we may follow up on our side and be ready moving forward. We hope you'll keep us in mind for any future trips to Pasadena.
5 out of 5
by A verified traveler from Gateshead, UK

Staff go the extra mile to ensure a pleasant stay.

Posted Oct 5, 2016
Pros: Staff were incredibly welcoming and talkative when you wanted them to be and left you to your own devices when just passing through reception.
Cons: Only critisim would be shower curtain smelled slightly. Clutching at straws with that.
Location: Pasedena is a chilled out, laid back place with friendly locals, nice bars, good food and close enough to LA to get reasonably priced ubers.
Comment from Hotel Management
Oct 7, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and for sharing your experience of the hotel and area. Please come and see us again.
5 out of 5
by A verified traveler

Posted Sep 27, 2016
Great experience, staff was very nice and helpful.
Comment from Hotel Management
Sep 27, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us at the Courtyard Old Pasadena and please come and stay with us again.
4 out of 5
by A verified traveler from Wilmington, NC

Handy hotel in the center of Old Pasadena

Posted Sep 21, 2016
Pros: In the center of everything necessary to us.
Cons: Not sure...unless you want to train other travelers not to go in and out of their room allowing the door to slam behind them every time!!
Location: Some of the best eats anywhere! Any kind of store you could want as well.
Walkable to all the great shopping and restaurants. Excellent helpful staff with great advice about the best method of transportation to areas we wished to go to. Parking was easy and more reasonable then others we've dealt with at hotels.
Comment from Hotel Management
Sep 27, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and for sharing your experience. We're so glad you were able to explore the area and we hope you'll be back.