Posted Dec 6, 2016
My friend came into town for a visit and we decided to have a staycation in my old neighborhood of Pasadena. This hotel is a great location just a few blocks off of Colorado Blvd, the main strip of Old Town Pasadena. Easy access to tons of shopping and great restaurants. Overall the hotel was clean, the staff was friendly, and the room was comfortable. We liked how open and bright the lobby was with the cafe/restaurant part of the space. It created a nice ambience to hang out.
The beds were too soft for both our tastes, and we had a hell of a time getting the internet to work. We called concierge about the issue once and were immediately told to check our cookies because that's "usually the problem". However both of us were having connectivity issues across multiple devices so it was definitely a problem on their end, not ours.
Comment from Hotel Management
Dec 9, 2016 by Mike Owen, General Manager, Hotel Management
Thank you for staying with us and we appreciate your sharing your experience on both the things that worked well and the challenge with the internet. We will use your feedback to develop a better process of follow up on this. Thank you again for staying and for sharing. Happy Holidays