Exterior

Reviews of Courtyard Thousand Oaks Ventura County

3 out of 5
Courtyard Thousand Oaks Ventura County
1710 Newbury Road, Thousand Oaks, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 55 out of 1004 reviews" "
Rating 4 - Poor. 18 out of 1004 reviews" "
Rating 2 - Terrible. 19 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley, Lewisville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Vanesa

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here. We have been traveling to visit family nearby and we always book this hotel. It's clean and their service is excellent!
Stayed 1 night in Mar 2024
Response from RR on Mar 25, 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious yet affordable. Staff all accommodating and kind.
Stayed 1 night in Feb 2024
Response from RR on Feb 19, 2024
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Reeve

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from GM on Jan 27, 2024
Thank you for staying, we appreciate you!

10/10 Excellent

Nicole, Rancho Mirage

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from RR on Jan 24, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice
Stayed 1 night in Jan 2024
Response from RR on Jan 17, 2024
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time

10/10 Excellent

Scott

Stayed 1 night in Jan 2024
Response from RR on Jan 17, 2024
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time

10/10 Excellent

Assaf

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GM on Jan 10, 2024
Thank you for staying, we appreciate you!

10/10 Excellent

Marisol

Stayed 2 nights in Jan 2024
Response from GM on Jan 8, 2024
Thank you, we appreciate you and wish you happy travels.

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were meeting our son for his 24th birthday halfway between San Diego and San Luis Obispo. TO was the perfect spot for a quick overnight trip. The Courtyard was beautiful, affordable and very welcoming!!! Rooms were clean and the beds were COMFY!
Stayed 1 night in Jan 2024
Response from GM on Jan 8, 2024
Thank you for staying, we are so pleased you had a comfortable stay and enjoyed your visit!

8/10 Good

Huiling

Traveled with family
Stayed 1 night in Dec 2023
Response from GM on Dec 28, 2023
Thank you for staying, have a happy New Year!

8/10 Good

Anne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel seemed clean but we got bit by fleas as soon as we walked in room 309. Didn’t realize this was a pet friendly place. You should designate one floor for pets and if it fills up that’s it, say you are booked up! staff gave us a nice discount but we won’t be back.
Stayed 2 nights in Dec 2023
Response from RR on Dec 24, 2023
Thank you for sharing your feedback, we strive to meet all of our guests' expectations, and we sincerely apologize that we failed to meet yours. We have shared your feedback with the appropriate leadership. Again, thank you and we wish you safe travels.

8/10 Good

ALMA

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Anne M, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very attentive and responsive. Facilities were clean and welcoming.
Stayed 2 nights in Nov 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 Good

William

Stayed 3 nights in Nov 2023
Response from GM on Dec 28, 2023
Thank you for sharing, have a Happy New Year!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, nice room. Clean hotel
Stayed 1 night in Nov 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place!! The staff were so helpful and friendly!!
Stayed 3 nights in Oct 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Edward

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Marriott in Thousand Oaks/Newbury Park
This hotel was very clean and comfortable. Their staff were friendly and helpful. I would definitely stay here again!
Stayed 1 night in Oct 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Samir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clocktower Inn is right next door to the Mission and a 2 minute stroll from Main Street , which is blocked to through traffic and has plenty of shops and restaurants and bars. The prices in the area are a lot less than LA and the people are nice. Archaeological Museum next door is nice too. Cheers.
Stayed 1 night in Oct 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 Good

bonnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only complaint was a very noisy air conditioning.
Stayed 1 night in Oct 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

sean

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet, and convenient. The room was very homey and parking was simple too. There were plenty of food options nearby as well as the bistro itself! Overall it was a great experience, and the staff was really friendly and helpful as well.
Stayed 1 night in Sep 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from RR on Nov 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 Good

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean property. Had an issue with the 1st room assigned and the front desk immediately moved us into another room. Staff was great. A little disappointed that since COVID all of the hotels have discontinued having the lobby courtesy coffee available and only the Bistro "buy" coffee available for travelers. Otherwise, a very good stay (again) at this location.
Stayed 7 nights in Sep 2023
Response from RR on Sep 21, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

2/10 Terrible

Todd, Adams

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdated /needs a remodel /the whole building stinks like a convalescent home old smelling and NO lights in the hotel room, NOR the DARK bathroom!! it was impossible to do my make up for the wedding that I had planned to be at, it was so miserable, old, dark, horrible outdated and very dead lobby as well. Bar was closed, no amenities. The ceiling was falling down in the shower Nasty shower curtains Never ever again!!!!!!!!
Stayed 2 nights in Sep 2023
Response from RR on Sep 17, 2023
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I have shared your message with the Maintenace team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in great location.
Fantastic hotel in a great location. Staff was so awesome and our bed and room were so clean and comfortable.
Stayed 1 night in Sep 2023
Response from RR on Sep 21, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

10/10 Excellent

GERALD

Stayed 1 night in Aug 2023
Response from RR on Sep 4, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back

10/10 Excellent

Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from RR on Aug 16, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

8/10 Good

Samuel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staffs did not follow through to place shower chair in my room after I called twice to remind them before checked in.
Stayed 3 nights in Aug 2023
Response from RR on Aug 16, 2023
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your feedback with the Leadership team.

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from RR on Aug 10, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Elda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from RR on Aug 2, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Gil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Awesome experience
Stayed 1 night in Jul 2023
Response from RR on Aug 2, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Jul 2023
Response from RR on Aug 2, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Marcia

Stayed 1 night in Jul 2023
Response from RR on Aug 2, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

6/10 Okay

Kristopher

Liked: Staff & service, property conditions & facilities
Could be a lot better
We stayed for three nights. The hotel did not make up our room the first day until we asked at 5 pm. The second day we were out, they didn't make the room up at all. It would have been nice to at least get fresh towels and new coffee pods in the room. The TV in the room is in a weird place where you can't see half of it from the bed because the closet blocks it. This was particularly frustrating because the side you couldn't see is where the menu pops up, so you literally have to get out of bed to make a selection.
Stayed 3 nights in Jul 2023
Response from RR on Jul 18, 2023
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your feedback with the Leadership team.

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
This is a beautiful newer hotel. Super clean and everyone was really friendly. I was pleasantly surprised.
Stayed 1 night in Jul 2023
Response from RR on Jul 17, 2023
Thank you for sharing your experience with us! We appreciate you and hope to welcome you again in the future.

2/10 Terrible

Juan

Traveled with family and small children
Disliked: Staff & service
Accidentally booked the wrong dates and neither Expedia nor the property was willing to try and assist. I own the fact that it was MY mistake, however, people make mistakes often (it's a part of being a human) and we should always at least TRY to help mitigate the strife associated with those given mistakes whenever possible.
Stayed 2 nights in Jul 2023
Response from RR on Jul 18, 2023
Thank you for taking the time to share your thoughts regarding this issue. We appreciate you bringing it to our attention. I will share your feedback with the Leadership team.

10/10 Excellent

Lindsay

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful at check-in. The hotel was clean outside and inside. The pool and all amenities were in good condition and clean. Great hotel for families and the surrounding area is very safe.
Stayed 1 night in Jul 2023
Response from RR on Jul 17, 2023
On behalf of the entire Courtyard Thousand Oaks team, I want to thank you for sharing about your stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Elaine

Stayed 1 night in Jul 2023
Response from RR on Jul 17, 2023
Thank you for staying with us! We appreciate you and hope to welcome you again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on Jul 5, 2023
Thank you for sharing a rating! We appreciate you and hope to welcome you again in the near future.

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, fast check in, customer service, fast checkout!
Stayed 1 night in Jul 2023
Response from RR on Jul 3, 2023
Thank you for staying! We appreciate you and hope to welcome you again.

10/10 Excellent

SANJAY

Stayed 2 nights in Jun 2023
Response from RR on Aug 2, 2023
Thank you very much for sharing your experience with us and rating our hotel, we are looking forward to welcoming you back.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employees were so friendly and kind!
Stayed 1 night in Jun 2023
Response from RR on Jul 2, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience with our staff.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our Leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Ashkan

Stayed 2 nights in Jun 2023
Response from GM on Jun 29, 2023
Thank you for sharing your feedback, we appreciate you and hope to welcome you again!

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on Jun 29, 2023
Thank you for staying! We appreciate you and hope to welcome you again.

10/10 Excellent

Afiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on Jun 29, 2023
Thank you for staying! We appreciate you and hope to welcome you again!

8/10 Good

Bella

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are friendly.
Stayed 1 night in Jun 2023
Response from GM on Jun 29, 2023
Thank you for staying, we appreciate you!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stop
We really enjoyed our visit.
Stayed 1 night in Jun 2023
Response from GM on Jun 29, 2023
Thank you for staying!

10/10 Excellent

Todd

Stayed 1 night in Jun 2023
Response from GM on Jun 29, 2023
Thank you for staying!

10/10 Excellent

Gemarie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super modern and clean, really nice
Stayed 1 night in Jun 2023
Response from GM on Jun 29, 2023
Thank you for staying!