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Reviews of The Commerce Casino & Hotel

4.5 out of 5
The Commerce Casino & Hotel
6131 Telegraph Rd, Los Angeles, CA

Reviews

7.4

Good

Rating 10 - Excellent. 583 out of 1418 reviews" "
Rating 8 - Good. 292 out of 1418 reviews" "
Rating 6 - Okay. 215 out of 1418 reviews" "
Rating 4 - Poor. 137 out of 1418 reviews" "
Rating 2 - Terrible. 191 out of 1418 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, clean, easy check in check out process
Stayed 3 nights in Apr 2024

10/10 Excellent

Patrick, brady

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
nice
Stayed 2 nights in Apr 2024

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 2 nights in Apr 2024

2/10 Terrible

Jennifer

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

reinaldo

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024

8/10 Good

Mark

Traveled with family
Liked: Amenities
Boxing venue is nice
Stayed 1 night in Apr 2024

10/10 Excellent

Renee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be returning. This hotel was very nice.
Stayed 1 night in Apr 2024

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

6/10 Okay

Zenaida

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

SUNGHYUN, Greenville

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

Mike

Traveled with family
I could have got the room cheaper going through the motel. With some perks that I didn’t get booking through you guys
Stayed 2 nights in Apr 2024

10/10 Excellent

Nana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was horrible but it was an amazing stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Martina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laveah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a really nice stay m.
Stayed 1 night in Apr 2024
Response from The Commerce Family on Apr 18, 2024
Thank you for choosing to stay with us, and we're glad you enjoyed your stay.

10/10 Excellent

Danyel

Traveled with partner
Liked: Amenities, property conditions & facilities
This was my first time staying and hearing of this hotel. It was beyond amazing and convenient. There were a lot of perks that came with the hotel stay in general. Valet was also free and fast. The room was amazing and spacious. The complimentary breakfast was good too. The shower was amazing I personally feel like the room could’ve been mopped better but other than that everything was AMAZING. I will definitely be staying again.
Stayed 1 night in Apr 2024

6/10 Okay

Maria

Traveled with family
Liked: Staff & service
The room looked dated and furniture super used and worked. Staff was nice.
Stayed 1 night in Apr 2024

10/10 Excellent

Gabriela

Traveled with family and small children, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always fun , quick getaway, fun at the pool , fun gamble good happy hour prices and good price in food
Stayed 1 night in Apr 2024

10/10 Excellent

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed it!
Stayed 1 night in Apr 2024

8/10 Good

porfirio

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Needs a mini fridge
Stayed 2 nights in Apr 2024

10/10 Excellent

Darling

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family getaway, climate controlled pool was a plus with a beautiful view
Stayed 2 nights in Apr 2024

6/10 Okay

Daniel

Traveled with partner
Disliked: Staff & service, amenities
In the room we found a use condom, and the checkin was confusing. I had to flag down staff to check in. Really not a great service
Stayed 1 night in Apr 2024

8/10 Good

Gabriela

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

LaSalandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and the rooms were very nice and clean. Staff was very friendly and helpful as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Junxi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jan 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People smoking in front of building
Stayed 1 night in Feb 2024

10/10 Excellent

Kat

Stayed 4 nights in Mar 2024

2/10 Terrible

Monica

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Connie

Traveled with partner
Disliked: Staff & service, amenities
Staff is horrible Had to load and unload our own luggage Take it out of car and wheel it up to our room
Stayed 3 nights in Mar 2024

8/10 Good

zhenting

Liked: Cleanliness, amenities, property conditions & facilities
The security was suck, every time ask us to provide the information
Stayed 3 nights in Mar 2024

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from the check-in to Checkout no problems
Stayed 1 night in Mar 2024

2/10 Terrible

Vanessa

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I would never stay here again. I wouldn't recommend this place to anyone. The only reason I didn't leave the first day I got there was because I didn't get insurance and couldn't afford to look for another room. The room was disgusting. We had to have the A/C going the whole stay because the smell was so unbearable, we literally had to just leave the whole hotel and find something to do because we all had a headache from the smell. The towels smelled, the bathroom had scum, the windows and corners had mold, the room stank, and the bed was so uncomfortable. We had to go to target and buy blankets and comforters because I refused to let me and my kids sleep in the hotel blankets that were ITCHY! Oh and to top it off my daughter almost got hit by another guest because she drove over the curb when she was approaching the entrance of the valet! This whole place needs to do better and have a deep cleaning because it was disgusting
Stayed 2 nights in Mar 2024

10/10 Excellent

Debbie, Murphy

Stayed 1 night in Mar 2024

8/10 Good

Trinity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

4/10 Poor

Alexiah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
the room seemed clean and organized it just had a bad smell like sewage or toilet water. I had to spray febreeze multiple times
Stayed 1 night in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Thank you for taking the time to leave us your feedback. We do apologize on your bad experience at the Hotel. we have taken your comment seriously. We hope you will change your mind and come back for a better experience.

8/10 Good

Debra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice & clean, the staff was great and helpful. We would stay again.
Stayed 2 nights in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

PATRICIA

Stayed 1 night in Mar 2024

6/10 Okay

Antoinette

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel rooms a little outdated and beds very uncomfortable. Unable to sleep well stayed two nights. Valet and staff were pleasant but overall would not go back the beds were terrible.
Stayed 2 nights in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Thank you for taking the time to leave us your feedback. We do apologize on your bad experience at the Hotel. we have taken your comment seriously. We hope you will change your mind and come back for a better experience.

10/10 Excellent

Sushil

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and great staff
Stayed 3 nights in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Jose

Nice
Stayed 3 nights in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Martin

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

yang

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff was friendly, room was OK, no slipper, no fridge, not enough lighting. Some repair needed.
Stayed 5 nights in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Flor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only reason I didn't give them the last star its because my room it was little big dirty and because I wasn't be able to watch tv for the only reason they didn't provide a tv control remote. I call front desk's twice regarding the tv control remote, I even went to the front desk to ask for it but never resolved for me..:
Stayed 1 night in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! Apologies for the TV remote!. however we can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

4/10 Poor

Benjamin

Liked: Staff & service
Poor WiFi Plumbing rough
Stayed 1 night in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Thank you for taking the time to leave us your feedback. We do apologize on your bad experience at the Hotel. we have taken your comment seriously. We hope you will change your mind and come back for a better experience.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Santana

Stayed 2 nights in Mar 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that there is Valet and a self park option
Stayed 1 night in Feb 2024
Response from Hotel Front desk on Mar 1, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

DOMINIQUE, SNELLVILLE

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Down the street from Citadel Outdoor Mall, great location. Valet one car for guest free with room, great! Only thing, room needs a refrigerator. need microwave inside hotel. Gamblers table heaven.
Stayed 4 nights in Feb 2024
Response from Hotel Front desk on Feb 22, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

8/10 Good

Nicholas

Stayed 2 nights in Feb 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 4-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Front Desk on Mar 28, 2024
Wow! Thank you so much for awarding us a 5-5 star rating! It’s customers like you who make our work so rewarding. We can’t wait to welcome you back for another wonderful experience. If there’s anything else we can do to make your visits even more special, please don’t hesitate to let us know. Warmest regards,Abraham Quinonez Front Desk Supervisor