Don't let the lobby fool you
Posted Feb 12, 2017
We choose this hotel because the photos looked very nice and was close to the Queen Mary and Iowa battleship. The rooms were nice but a day into our stay things started going bad. When we arrived our 2 rooms were not ready until after 4 pm. On our 2nd day we got stuck in the elevator that they kept saying was being fixed but even on our final and 5th day it was still acting very strange....door not opening, loud banging, stalling between floors, buttons not working. Also on the second day it was so warm in our room, we called the front desk and informed us that the air conditioner was broken, but would be fixed in a couple of hours. This went on for two days and every person had no idea what was going on just a friendly shut you up reply. Finally my mother in law had words with the front desk and they sent a man up to fix our air...so had she not gone down to the front desk when would they have come up to fix the air in each of our rooms?? Then we got stuck in the parking area because the gates would not open. The pool area doesn't look half as nice as the photos on Expedia show. The rooms over all were good and beds were comfy but they didn't get to cleaning the rooms until after 4 each day when we were back In our room. The lobby is very nice, breakfast was decent but over priced and the hotel is in a good location. It is near lots of food, shops, the ocean and touristy things to do. Not really much to do for kids though. In all I feel like we overpaid.