Posted Jan 8, 2017
The hotel lobby is beautiful, I had dinner at the bar months back, so on my most recent trip to California, I decided to stay here. The first stop was the hotel bar. I was disappointed at the changes made to menu, and the quality of food. The next step is the room, the room clearly had not been cleaned thoroughly or maintained in a proper way. The heat did not work properly, the TV also was not working, the tec, tried to address these issue but said the TV would not offer the standard movies and options till the end of the month, it needed to be reset? The heater situation seemed to be ignored completely.
The staff was the worst part of the situation, they were rude to say the least, condescending and least of all very unwilling to help in any way. My stay was 9 days long, I would have thought having a guest for this amount of time they would try to make the stay comfortable, but this was not the case.