Fountain

Reviews of DoubleTree by Hilton Hotel Los Angeles Downtown

4 out of 5
DoubleTree by Hilton Hotel Los Angeles Downtown
120 S Los Angeles Street, Los Angeles, CA

Reviews

7.8

Good

Rating 10 - Excellent. 668 out of 1463 reviews" "
Rating 8 - Good. 316 out of 1463 reviews" "
Rating 6 - Okay. 199 out of 1463 reviews" "
Rating 4 - Poor. 145 out of 1463 reviews" "
Rating 2 - Terrible. 135 out of 1463 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great for traveling via Amtrak. The facilities and staff have the typical high standards for a Double Tree.
Stayed 1 night in Mar 2024

8/10 Good

Diane

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 29, 2024
Diane, we're delighted to hear you had a positive experience. Your kind phrasing really showcases what we strive for at DoubleTree By Hilton Los Angeles Downtown. We appreciate your feedback and eagerly await your next visit.

10/10 Excellent

Chio L.

Traveled with family
Very clean and nice hotel. Staff was very good I give everyone of them prompts.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Chio, it's fantastic to hear you found the DoubleTree By Hilton Los Angeles Downtown to be spotless and delightful. We appreciate your kind words about our team members, and we're delighted they made a positive impression. Thank you for taking the time to share your experience, and we look forward to your next visit!

8/10 Good

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was excellent and very helpful, but for some strange reason, my reservation through Expedia had been canceled. I was never notified of the cancellation.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Jeffrey, thank you for highlighting the excellent service provided by our front desk team at DoubleTree By Hilton Los Angeles Downtown. It's disheartening to hear about the unanticipated issue with your booking. We assure you, we'll explore this matter diligently to avoid similar instances in the future. We're looking forward to serving you again.

10/10 Excellent

Edmund

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 29, 2024
Edmund, it's wonderful to hear that you had an unparalleled experience at DoubleTree By Hilton Los Angeles Downtown. We truly appreciate your feedback and can't wait to welcome you back in the future. May your travels always be pleasant and memorable!

10/10 Excellent

Javier

Business traveler
Liked: Property conditions & facilities
Very nice hotel
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 27, 2024
Javier, it's wonderful to hear you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. We strive to provide our guests with excellent service and accommodations. Thank you for your positive feedback and we look forward to welcoming you back in the future.

10/10 Excellent

Christian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near Little Tokyo and walkable to Downtown and the Arts District. Great location, hotel was nice and clean. Staff were friendly as well.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 27, 2024
Christian, it's delightful to hear you found DoubleTree By Hilton Los Angeles Downtown's location convenient and enjoyable. We're thrilled that our cleanliness standards and friendly team members met your expectations. We hope to have you back soon for another outstanding stay.

10/10 Excellent

Ofelia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 24, 2024
Thank you for the perfect rating, Ofelia!We are very pleased to hear that you had a wonderful stay at DoubleTree By Hilton Los Angeles Downtown. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with very helpful and professional staff.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 23, 2024
Jeffrey, thank you for sharing your experience at DoubleTree By Hilton Los Angeles Downtown. We are delighted to hear that you found our hotel to your liking and appreciated the professionalism of our team members. Your positive feedback is greatly appreciated and serves as encouragement to our team. We hope to welcome you back soon.

8/10 Good

Clayton

Business traveler
Liked: Cleanliness
The rooms were good, the service was a little so-so
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Clayton, thank you for choosing DoubleTree By Hilton Los Angeles Downtown and sharing your feedback. We're glad to hear that you were satisfied with our accommodations. Regarding the service, we continually strive to improve and your comments will help our team members in doing so. We look forward to your next stay and an opportunity to provide you with an unforgettable experience.

10/10 Excellent

Tina

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful will definitely make this the place to stay when I come to LA
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 22, 2024
Tina, thank you for your splendid feedback! We're thrilled that everything was great at DoubleTree By Hilton Los Angeles Downtown. It's wonderful to hear that we will be your preferred choice when you visit LA in the future. We're excitedly anticipating your return.

8/10 Good

Claudia

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and convenient if it were an adult trip. Little Tokyo is very close, full of restaurants and shopping stores. We had two seven year olds and there were a few homeless people outside (no, they did not bother us at all), but it was hard walking around with kids. If it was just adult trip, we would have ended our nights at Little Tokyo. It’s downtown, so you could hear sirens during the night. Didn’t visit the hotel garden, but it looked really nice from our window, 6th floor.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 22, 2024
Claudia, we appreciate your input. It's pleasing to hear that you found DoubleTree By Hilton Los Angeles Downtown's proximity to Little Tokyo convenient for dining and shopping. We're also glad you admired our garden from your room. Regarding the city noises and the environment surrounding downtown LA, it's inherent with its bustling nature, and we're sorry if this caused any inconvenience. We hope that you and your family will choose us again for future trips, adult only or otherwise.

6/10 Okay

Melissa

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
A towel hook fell off the wall when I put my towel on it. We are not handicapped yet we were checked into a handicapped room. The staff was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 18, 2024
Melissa, we apologize for any inconvenience you experienced with the towel hook and the room assignment during your stay. Our team members strive to rectify such situations immediately. We're glad to hear that our team members were supportive and welcoming. Please note that your feedback is valuable in enhancing our guest experience. We hope to welcome you back soon.

10/10 Excellent

Jonae

Stayed 4 nights in Jan 2024
Response from Customer Service on Mar 19, 2024
Thank you for the great rating, Jonae!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at DoubleTree By Hilton Los Angeles Downtown! We hope you plan on staying with us again soon!We're looking forward to your next visit!

8/10 Good

Ever

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for downtown Los Angeles. It wasn't that close to some of the attractions as stated on Google. Only thing in walking distance was Little Tokyo and Chinatown.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Ever, thank you for your review. It's great that the DoubleTree By Hilton Los Angeles Downtown's position was convenient for your city exploration. We understand that proximity to attractions can be subjective and we're glad you appreciated nearby locales like Little Tokyo and Chinatown. If your travels bring you back to Los Angeles, we will be happy to assist you with transportation recommendations for those attractions further afield.

6/10 Okay

Antonio

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Place looks amazing from outside. The rooms did not look as clean. Parking is $60
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 17, 2024
Antonio, thank you for sharing your feedback. It's wonderful to know that you found our exterior appealing. We regret if our room cleanliness did not meet your expectations, as we strive to uphold high standards. Regarding parking, our pricing is competitive with the local area. We hope we'll have another opportunity to better serve you in the future.

10/10 Excellent

Mirian, Bakersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 17, 2024
Thank you for the excellent rating, Mirian!Our goal is to go above and beyond to ensure our guests have a memorable experience at DoubleTree By Hilton Los Angeles Downtown! We look forward to hosting you again soon.

10/10 Excellent

Viviana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Quick walk to Santee street. In the center of everything. The property is really nice, and of course the cookies are the best. Connected to a Japanese plaza with lots of eateries.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Viviana, it sounds like you thoroughly enjoyed your stay at DoubleTree By Hilton Los Angeles Downtown! We're thrilled to learn that our prime location and delightful cookies added to your experience. We're also so pleased you enjoyed our vicinity to the Japanese plaza and its array of dining options. We can't wait to welcome you back in the near future!

10/10 Excellent

Hiromi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 16, 2024
Hiromi, thanks so much for the 5-star rating! We're thrilled to know that your stay at DoubleTree By Hilton Los Angeles Downtown met your expectations. We appreciate you choosing our hotel for your stay and we hope to see you again in the future!

10/10 Excellent

Lanesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay! Just wished I could have had a later check out.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Lanesha, thank you for your feedback and kind words about your stay at DoubleTree By Hilton Los Angeles Downtown. We're delighted to hear you enjoyed your time with us. Regarding the check-out time, we always do our best to accommodate our guests' needs and will take your comments into consideration. We hope to welcome you back soon.

8/10 Good

Daniel

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
It close to many of the attractions
Stayed 4 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Daniel, thank you for sharing your experience at DoubleTree By Hilton Los Angeles Downtown. We're glad that our prime location made your visit more convenient being near many attractions. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

jung

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk receptionist are not note well. I had to call 3 times. Had 2 separate reservations and wanted stay same room without check in and out.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 9, 2024
Jung, we are glad to know that you stayed with us at DoubleTree By Hilton Los Angeles Downtown. We take note of your experience with trying to keep the same room for two separate reservations. Your feedback is important to us and we will communicate this to our team members at the reception for better coordination in the future. Thank you for your patience and we hope for a chance to serve you more seamlessly on your next stay.

2/10 Terrible

CHIKE

Traveled with partner
Disliked: Amenities
This room was NOT what I have come to expect from the DoubleTree brand. There were hardly no available outlets and the two that were available did not work properly. There was a tear in the cushion of the chair with white stuffing coming out. There was no microwave in the room. When I went down to the front desk to purchase some water, I saw the clerk giving bottles of water to a new guest. I wasn’t given water when I checked in. But she gave me some when I requested it. And lastly, the ice machine was turned sideways in a small closeted area and didn’t work. This was a ZERO out of 10. Though I travel a lot for work, I don’t get to travel as much as I’d like with my wife. It was a wasted opportunity. I took her to LA expecting a great stay. But the room was terrible.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 9, 2024
Chike, we're disappointed to hear about the inconveniences you experienced during your stay. It's certainly not reflective of the quality service we strive to provide. We understand the importance of having functional amenities in every room and are addressing the concern raised. Additionally, our team members should provide water for each of our guests upon arrival, and we appreciate you bringing this to our attention. The condition of our ice machine is also of concern and we're taking steps to resolve this. We apologize for falling short of your expectations and hope we have a chance to provide a more satisfactory experience in the future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always very friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Crystal, it's great to know you appreciated the warm friendliness of our team members at DoubleTree By Hilton Los Angeles Downtown. We look forward to making your future stays just as pleasant.

8/10 Good

Doyeli

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just oposite to property there is a SEVEN ELEVEN , which is very convenient for the guest but at the same time so many homeless always there roaming and creating nuisances. One of them also followed me while I was there with my two kids. Luckily a police car was there to patrolling and I managed to enter the property quickly.
Stayed 3 nights in Mar 2024
Response from Customer Service on Mar 6, 2024
Doyeli, we're glad to hear that you found the convenience store opposite the DoubleTree By Hilton Los Angeles Downtown beneficial. Concerning your security, please be assured that our guests’ safety is of the utmost importance to us. It's regrettable that you felt discomfort in the area surrounding our hotel. We've taken note of your experience and will discuss the matter with the local law enforcement to enhance security measures around our property. Thank you for bringing this to our attention.

10/10 Excellent

Joseph

Stayed 1 night in Mar 2024
Response from Customer Service on Mar 6, 2024
Thank you for the wonderful rating, Joseph!It's fantastic you enjoyed your time at DoubleTree By Hilton Los Angeles Downtown so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Pamela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this hotel- except- the showerhead!! It really needed to be cleaned or replaced. The water spray was terrible!!! The staff was so kind and friendly! The parking was very pricey and on one night it was completely full and we had to find alternate parking and walk back to the hotel. It remained full till the next day when we finally just valet the car. This was disappointing. The views and garden are beautiful! Great location!
Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 4, 2024
Pamela, it's wonderful to hear that you appreciated many aspects of your stay at DoubleTree By Hilton Los Angeles Downtown, including our team members' friendly demeanor, the beautiful views, garden, and the location. We understand that your shower experience wasn't ideal and we truly apologize for any convenience related to parking. Rest assured, we continually strive to improve guest experiences like these. Once again, thank you for sharing your feedback. We hope to welcome you back in the near future.

10/10 Excellent

Marina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean stay
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Marina, it's a pleasure to hear that you found your stay at DoubleTree By Hilton Los Angeles Downtown thoroughly satisfying. Our team constantly strives to ensure our facilities are spotless and guest experiences are truly comfortable. We can't wait to welcome you back on your next visit to Los Angeles.

6/10 Okay

Earl

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wifi doesn't work on the 14th floor. Room was rundown. Lobby and service was great, then went downhill from there.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 4, 2024
Earl, it's concerning to read about the situation with your room and Wi-Fi connection. Your experience greatly differs from the service we strive to provide. It's encouraging, however, to hear you appreciated the lobby area and our team's service. Your feedback will be useful in fine-tuning our services. We hope for another chance to better serve you in the future.

6/10 Okay

Chase

Liked: Staff & service
Not worth the money honestly. Spend a bit more and go stay in West Hollywood. Rooms old and musty - area is sketchy.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Chase, it's regrettable to hear that your stay did not meet your expectations. We understand your concerns regarding room condition and location. Rest assured, we're continuously striving to upgrade our facilities and enhance the guests' experience. We appreciate your feedback and hope to have the opportunity to offer a more enjoyable stay in the future.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The rooms were up to date and very clean.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 29, 2024
Kimberly, thank you for sharing your experience at DoubleTree By Hilton Los Angeles Downtown. We're thrilled to hear that you appreciated the modernity and cleanliness of our rooms and found our team members amicable. Looking forward to welcoming you again soon.

10/10 Excellent

Nelson

Liked: Cleanliness, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 26, 2024
Nelson, your succinct review speaks volumes! At DoubleTree By Hilton Los Angeles Downtown, we strive to provide everything you need for an excellent stay. Thank you for your positive feedback - it's wonderful to hear that we were able to deliver! We're looking forward to welcoming you back on your next trip to Downtown Los Angeles.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time...loved the cleanliness of everything. We had a relaxing evening after a busy day of shopping.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 25, 2024
Michelle, it's fantastic to hear how much you enjoyed your stay at DoubleTree By Hilton Los Angeles Downtown. We're delighted that you appreciated the cleanliness and were able to relax after a busy day. We can't wait to welcome you back for another amazing time.

8/10 Good

LeShannon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was nice. It was busy at check-in. It took about 20 minutes in line before i could check-in. Parking is 50 for valet. They say self parking is 47 but we were charged 60 when it was time to pay. Next door you can pay $30 a night. PAY IT!!! Your car might be broken into if you park on the streets. We heard sirens about 12 am. It was okay. The bed and room was nice. The shower didn't really get hot or have great water pressure. We booked last minute for overnight. Its okay for what we paid
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 24, 2024
LeShannon, it's delightful to know that you found DoubleTree By Hilton Los Angeles Downtown welcoming and appreciated the room's comfort. However, we regret if the check-in process wasn't as swift as usual due to a busy hour. Regarding your comments about the parking and shower, your feedback is valuable in making necessary improvements. We hope to welcome you back and provide a seamless experience in the future.

10/10 Excellent

Yamilet, Modesto

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Yamilet, it's uplifting to hear that your stay was well received. At the DoubleTree By Hilton Los Angeles Downtown, we strive to create a memorable experience for our guests and we are delighted that we were able to achieve that on this occasion. We're grateful for your support and are looking forward to your next visit.

8/10 Good

yuen ling

Liked: Cleanliness, staff & service, property conditions & facilities
This is convenient location.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Yuen Ling, it's great to hear that you appreciated the convenience of DoubleTree By Hilton Los Angeles Downtown's location. We appreciate your feedback and we're looking forward to welcoming you back in the future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located for my visit. It is clean and quiet for a good rest.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Richard, thank you for your feedback. We're pleased to hear that the DoubleTree By Hilton Los Angeles Downtown provided a convenient and tranquil environment for your stay. Ensuring cleanliness is a priority for us, so we're thrilled you had a comfortable, restful visit. We look forward to making your next stay just as wonderful.

8/10 Good

Alex

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 22, 2024
Alex, thank you very much for your rating. At DoubleTree By Hilton Los Angeles Downtown, we always strive to provide an exceptional experience for our guests. It's great to see we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Royne

Stayed 1 night in Feb 2024
Response from Customer Service on Mar 21, 2024
Thanks for sharing this perfect rating, Royne!We're thrilled to hear you enjoyed your stay at DoubleTree By Hilton Los Angeles Downtown! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Terrible

Tana, Escondido

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is the first time I have had to write such a negative review. This was the worst hotel experience I have had in its entirety. 1. The hotel is on the corner or a busy section of downtown LA - trying to pull in and get out is a disaster with cars blocking the 3 rows. And waiting for your car - takes forever! Hire people to direct the cars or more staff! 2. I checked in - went to the room; key didn’t work so go back with maintenance only to find out someone was in the room. 3. Go to check out the next day and about 20 people are stuck on our floor for up to 30 mins waiting for an elevator. Yes it was around check out time but this was crazy! I called front desk - they came and took everyone through the service elevators. I felt so bad for the front desk and the manager on duty & they were the best part of my stay. I am a huge fan of Doubletree but I will never stay at this location again.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Tana, we sincerely regret hearing about the inconveniences you faced during your stay, such as the travel logistics and challenges with your room assignment. Our aim is to provide smooth and efficient service, and it's clear we fell short in your case. Also, we're truly sorry for the inconvenience caused by the elevator delay. Please know our team worked diligently to resolve the situation and will continue to enhance our services to prevent such incidents in the future. Despite these issues, we're glad you appreciated our team members on duty, who always strive for guest satisfaction. We hope that despite your experience this time around, you'll give us another chance to provide you with the service for which we are typically known. Thank you for bringing these matters to our attention.

6/10 Okay

SHISEN, San Jose

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were good and friendly. Welcome cookies were delicious. The room itself is not in the best condition. It’s quite noisy. We could hear traffic and sirens all the time. The bathroom has a bad design. The water came out of the shower pan easily and flooded around. The design of the bath room makes it very inconvenient.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 19, 2024
Shisen, thank you for taking the time to share your comments. It's great to hear you found our team members personable and enjoyed our signature cookies. However, it's disappointing that certain aspects of your stay did not meet your expectations. It's regrettable that you experienced noise disruptions and found the bathroom layout challenging. Your feedback is valuable and will be shared with our hotel management for improvements. Thank you again for your review.

10/10 Excellent

CAROLLEE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outside of the property was very dirty & unsafe. lots of police cars speeding by with sirens blaring.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Carollee, it's unfortunate to hear that the surrounding area caused you some concerns. While it lies outside of the DoubleTree By Hilton Los Angeles Downtown's control, we understand the importance of our guests' sense of security. Our team is committed to providing a pleasant and safe environment within the hotel. We appreciate your feedback, and we hope to have another opportunity to better your perception of the area.

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near by the Property is safe and walkable
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Kimberly, it's wonderful to hear that you found the location of DoubleTree By Hilton Los Angeles Downtown to be convenient and the surrounding area approachable. We eagerly look forward to your next visit. Safe journeys!

8/10 Good

Gerson

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel charge Peking I thought it was include, but oh well.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Gerson, thank you for choosing DoubleTree By Hilton Los Angeles Downtown for your stay. We appreciate your feedback. Regarding the parking charges, we want to clarify that the information is shared with our guests during the booking process for complete transparency. We regret any misunderstanding and promise to continue refining our communication. Your understanding is greatly appreciated, and we hope your overall visit to Los Angeles was enjoyable.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
There was no hot water
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 18, 2024
Nicole, we're regretful to know that your stay was affected by the unavailability of hot water. It's pertinent that our guests enjoy seamless services for their comfort. Rest assured, this occurrence isn't reflective of our usually high standards of guest's experiences. We hope to have another chance to serve you better.

10/10 Excellent

Linda

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Linda, it's wonderful to see your high rating! The DoubleTree By Hilton Los Angeles Downtown appreciates your support and we hope to create more memorable experiences for you in the future.

10/10 Excellent

mavasia

Stayed 2 nights in Feb 2024
Response from Customer Service on Mar 21, 2024
Mavasia, it's wonderful to see your 5-star rating for DoubleTree By Hilton Los Angeles Downtown. We're thrilled you had a great time with us and hope you choose to visit us again in the future!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Very clean :)
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Jennifer, it's delightful to hear that you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. Our aim is to provide a pleasant and spotless environment for our guests. We appreciate your positive feedback, and we hope to welcome you back soon.

8/10 Good

Niovi

Liked: Cleanliness, staff & service, property conditions & facilities
Overall neat and clean property, with great walking distance to Little Tokyo for excellent food. They have a beautiful garden on the ground floor, which I highly recommend visiting. No specific complaints, everything was fine.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 11, 2024
Niovi, thank you for sharing your feedback. We're delighted to hear that you enjoyed the proximity to Little Tokyo and found delight in our gorgeous garden at the DoubleTree By Hilton Los Angeles Downtown. It's wonderful to know that your stay was satisfactory with no specific issues. We look forward to welcoming you again when your travels bring you back to Los Angeles.

8/10 Good

Ne'shele Morgan

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stay was overall good. Staff was rude and dismissive.
Stayed 2 nights in Feb 2024
Response from Customer Service on Feb 9, 2024
Ne'shele, it is heartening to know that your overall experience at DoubleTree By Hilton Los Angeles Downtown was good. However, we regret to hear about your encounter with our team members. Providing courteous and attentive service is at the heart of our values and we'll certainly work to improve these areas after your feedback. We look forward to an opportunity to provide you with a superior experience on your next visit.