Stay for 1 night had unhappy memories for 2 rooms
Posted Feb 6, 2017
I rarely write review for hotels because most of my experience are great. However, this stay was terrible. I stayed for 1 night but experienced 2 terrible rooms. The first one, i found an underwear under the sheet. Then the hotel staff helps me change to another room. The second didn't get any better than the first one. I found the shampoo was spilled out, and the water in the tub wouldn't go away unless you use your hand to hold the metal thing during the entire shower. The whole stay was terrible and i highly doubt if any of the room in the hotel was clean. I talked to the manager when i check out about my experience and they offer me a free breakfast. I said it's not what i want. The only answer i got was "you paid via a third party, which is expedia, you didn't pay us, we didn't get any money, so i cannot issue you a refund!" At the end, they offered me 30,000 point so i can spend time at any Hilton hotels which i am pretty sure that i wouldn't.
Just a reminder, don't go...