I called the morning of my reservation to try to get an early check in. I was on hold for 24 minutes, hung up and called back and then was on hold for another 48 minutes. I was told I could probably check in early and to call back around noon. I called around 12:30 and Sarah said we could check in at 2:30 and had a bad attitude. It was a hot day and I asked if we could hang out by the pool until check I and she said “of course.” My family and I were then told at the front desk that we couldn’t because of liability reasons. Fine but his attitude and the attitude of the older lady backing him up was terrible. He was a bleach blonde gentleman. Both very snobby about the whole thing and I wasn’t trying to give them a hard time at all. When we came back to check in about 10 minutes to 3pm, the older gentleman who I think was a supervisor was very nice but our reservation was for a pool view and he said the only rooms he had was in building 2 so we had to again take our luggage back to the car, get the kids back in the car and drive around to the back. It was all just such a hassle. Not smooth at all. The room was big and comfortable but the 3 staff members attitudes was enough to make me never want to go back. And there was a cockroach in the pool.
This location was about 5 min from the airport and after arriving at 10pm from the east coast being able to get into a bed quickly was awesome. There was also convenient places to eat in walking distance. The staff were friendly and we arrived to soft music playing in the restaurant just before it closed. There are also nice areas to sit and lounge near the pool. I definately recommend this hotel
I was charged twice and double tree or Expedia was unable to help me with this extra charge.
Stayed 1 night in Jun 2021
7 Jun 2021
Stayed 1 night in Jun 2021
Traveled with family
7 Jun 2021
Liked: Staff & service
place was peaceful somewhat clean. i do need to express, my room smelled fresh however my restroom had fresh gum on the floor and microwave was not functioning. the hotel is big, mb they should consider two pools for safer reasons. pool dose get crowded. besides this it was a nice staying.
Nice clean room and hotel staff was nice, frustrating check in process. Noisy upstairs neighbors sounded like they were bowling or sumo wrestling or maybe even a circus troupe practicing their show. Why offer breakfast but start serving so late? Should start breakfast at 06:00 so I could have enjoyed some. Other than that the stay was ok.
The bartender could use some work on his customer service skills other than that it was a good hotel to stay at for Mother's Day.
Stayed 1 night in May 2021
Traveled with partner
14 May 2021
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was nice and clean . Asked for them to clean while I worked they did nothing but bring sheets and towels . Hallway smelled like mold . All kind of scavengers homeless and etc around hotel parking lot . People waiting at door at 3 am with no card to get in but people let anyone in . Just not worth the money . Didn’t feel very Hilton like felt like a nice motel 6 . Live music pool area and dining was great .
Very convent close to the Airport, tons of dining options in the area. Close to the freeway to get around. Very quiet and very clean.
Excellent food service, ordered a pizza and within 15-20minutes it was ready to pickup! Very good too!
Went to the area for a Memorial, will stay again when I return to visit my family.
Very helpful, polite desk staff! Very friendly housekeeping staff. 👍 I recommend a stay!
Very close to the freeway and the airport. Lost of food options. Staff was very nice and accommodating. Would gladly stay there again next time I’m in California
Stayed 4 nights in Apr 2021
16 Apr 2021
Stayed 1 night in Apr 2021
Response from Director of Front Office on Jun 13, 2021
We appreciate your feedback. We are disappointed at the 3 star rating as we strive for perfection and will work harder to achieve it. Thank you for staying with us and we look forward to your next visit.
The carpets were stained and filthy. The towels in b The bathroom had hairs on it and when I asked to have new towels brought to the room they would not send someone. They stated I would have to pick them up at the front desk.