Room, 2 Double Beds | Premium bedding, desk, laptop workspace, blackout drapes

Reviews of Quality Inn Lomita - Los Angeles South Bay

2.5 out of 5
Quality Inn Lomita - Los Angeles South Bay
2037 Pacific Coast Hwy, Lomita, CA

Reviews

6.6
Rating 10 - Excellent. 169 out of 870 reviews" "
Rating 8 - Good. 238 out of 870 reviews" "
Rating 6 - Okay. 208 out of 870 reviews" "
Rating 4 - Poor. 119 out of 870 reviews" "
Rating 2 - Terrible. 136 out of 870 reviews" "

6.8/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Yohannes

Liked: Amenities, property conditions & facilities
Little old tv too old
Stayed 1 night in Apr 2024
Response from Sheila Roark on Apr 13, 2024
Thank you for staying with us at Quality Inn Lomita.We sincerely appreciate and value your feedback foryour concerns to our attention regarding small TV.We hope to have the opportunity to welcome you back.Sincerely,.

6/10 Okay

Tiffany

Disliked: Cleanliness
There was urine on the toilet seat when I checked in. The carpets need to be cleaned.
Stayed 2 nights in Mar 2024
Response from Pat Lacy. on Mar 23, 2024
We sincerely apologize for any discomfort it may havecaused during your stay. We assure you that we take this matter seriously & have taken steps with our team.We hope to have the opportunity to welcome you back foran improve stay.

10/10 Excellent

Sum

Stayed 1 night in Mar 2024
Response from Sheila Roark. on Apr 13, 2024
Thank you for sharing your experience. We appreciateyour excellent review. Your feedback is valuable to usand help our team to improve our quality service.Sincerely,

6/10 Okay

Martha

Traveled with family
Disliked: Amenities, property conditions & facilities
The room small bad .
Stayed 1 night in Feb 2024
Response from AGM on Feb 27, 2024
Dear Martha,Thank you so much for being our guest and please accept my apologies for the smell in the room. I am very sorry and will talk about what happened with our staff and we will work hard to keep this from happening again. Thanks again for letting us know.

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, the owner even switched our single room for a double room at no extra cost! We felt happy and would definitely book again.
Response from AGM on Jan 29, 2024
Dear Megan,I am very happy to hear that we could make the change for you and that you enjoyed your stay. We look forward to your next stay with us.

8/10 Good

xuexun

Liked: Cleanliness, staff & service, property conditions & facilities
Good deal with the price
Stayed 3 nights in Jan 2024
Response from AGM on Jan 29, 2024
Dear Xuexun,Thank you for choosing to stay with Quality Inn Lomita and for the review.We hope you will visit again soon.

10/10 Excellent

Maria Del Rosario, Carson

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to PCH. Shower water pressure bad
Stayed 1 night in Jan 2024
Response from AGM on Jan 22, 2024
Dear Maria,Thank you so much for your kind review. Our staff looks forward to your return.

10/10 Excellent

David, Livermore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, very helpful and friendly, the hotel is nice and clean.
Stayed 1 night in Jan 2024
Response from AGM on Jan 22, 2024
Dear David,Thank you for choosing Quality Inn Lomita and for your 5 star review. Please visit again soon.

6/10 Okay

Joe

Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Dear Joe,Thank you for choosing Quality Inn and for taking the time to respond to the survey. Your response is very important to us and helps us to continue to improve. We hope to see you again soon.

6/10 Okay

Peggi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The staff was ok not overly friendly. The room was not that clean floors never washed, lots of smoking in and around room both cigarette and other, alot of homeless around, have to pay for ice, bed was ok, had a fridge and microwave, and breakfast ok, as a travel agent I would not recommend this hotel it just did not feel safe.
Stayed 2 nights in Jan 2024
Response from AGM on Jan 12, 2024
Dear Peggi,I am extremely sorry for dropping the ball during your stay with us. I really appreciate your review. I have shared your information with my staff and it is our goal to be more attentive and to make sure all of our guest have a clean and comfortable stay. We hope you will visit again

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Dear Nicholas,Thank you for staying with us here at Quality Inn Lomita. We are very appreciative of your 5 star review and so happy that you enjoyed your stay. I and my staff look forward to your next stay.

2/10 Terrible

Josh

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No smoking facility. My room reeked like ciggarettes. Like intensely bad. Breakfast was subpar, most things missing. Sausage dry and disgusting. Nothing to drink. Bums in the parking lot. Drug dealers and thugs just milling about in the hallways. Worst stay i've ever had.
Stayed 1 night in Jan 2024
Response from AGM on Jan 12, 2024
Dear Josh,I am very sorry for the impression we left for you. Thank you for letting us know. It's through our guest comments that we can grow and improve. I will share this with all the staff and we will commit to improving by paying more attention and securing the parking lot.

8/10 Good

Rachel

Stayed 1 night in Dec 2023
Response from AGM on Jan 12, 2024
Dear Rachel,Thank you for taking the time to respond and leave a review. We will continually look for ways to improve. Please visit us again soon.

10/10 Excellent

Jeremiah

✨👍✨
Stayed 1 night in Dec 2023
Response from AGM on Dec 27, 2023
Dear Jeremiah, thank you so much for responding with a five out of five review we appreciate your staying with us here at Quality Inn Lomita and we look forward to your return

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet
Stayed 1 night in Dec 2023
Response from AGM on Dec 27, 2023
Dear Jonathan Thank you very much for staying at quality Inn we appreciate your loyalty and thank you so much for your five star review we hope to continually provide a comfortable stay.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 27, 2023
Dear Ronald,Thank You for your 5 star review. We appreciate your loyalty to Quality Inn Lomita and look forward to your next stay.

10/10 Excellent

La Vette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on Jan 12, 2024
Dear La Vette,Thank you so much for the 10 point review. It gave our staff a great big smile. Please visit us again soon.

10/10 Excellent

Carl

Business traveler
Disliked: Cleanliness, staff & service, amenities
The male employee at the front desk yelled, smacked the glass wall with his hand, tried to force me to check out early simply for telling him the room was dirty when I checked in, and told me he would not refund my $100.00 deposit even though there is no legit reason to keep my money. He made a scene in the lobby and described me as "mixed race" when he called police. His racist comments constitute discrimination, were designed to elicit an immediate and potentially violent response from police, and made me extremely uncomfortable even though I was a quiet, respectful, non demanding paying guest. He made a statement about how he was going to get police to force me to leave even though I was not doing anything illegal and was a paying guest, which constitutes harassment and making a false police report in California. His actions and statements prove he called police to deny service when there was no actual emergency. He should be fired. When I checked in, he told me a room located in the back of the property was available and that he was going to give me that room, but then he rented me a room close to the highway. I have video and audio. He threatened to call police when I informed him that there was feces in the toilet in the bathroom when I checked in. I did nothing wrong, and filing a false, frivolous police report is a felony in the State of California. Services were not rendered as promised.
Stayed 1 night in Dec 2023
Response from AGM on Dec 27, 2023
Dear Carl,Thank You for staying with Quality Inn and for leaving a positive 5 point review. I am very sorry your experience was not as expected. Your deposit was returned the same day you checked out. We hope you will give us another chance to show you that we want all our guest to have comfortable stay.

10/10 Excellent

Irene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from AGM on Dec 27, 2023
Dear Irene, Thank you so very much for your great 5 point review. We look forward to your next stay. Happy New Year

10/10 Excellent

Eva

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Im satisfied with my stay that day
Stayed 1 night in Nov 2023
Response from gm on Nov 29, 2023
Dear Eva,Thank you for your wonderful 5 point review, and for being a loyal customer. We appreciate you and look forward to your next stay.

10/10 Excellent

Joey

Traveled with family
Liked: Cleanliness, staff & service, amenities
People were very helpful!
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Dear Joey,Thank you so much for your 5 point review and I am happy to read that the employees were helpful. We look forward to your next stay.

6/10 Okay

Alan

Traveled with family
Liked: Amenities
Had some trouble with Hotels.com reservation with Quality Inn. I am not sure which end messed up. The employee behind the counter was very pleasant and helpful.
Stayed 1 night in Nov 2023
Response from GM on Nov 29, 2023
Dear Alan,I am very sorry for the reservation mix up and very glad the front desk employees. were helpful. We hope you visit us again soon.

8/10 Good

rosa

Liked: Staff & service
Stayed 1 night in Nov 2023
Response from AGM on Nov 21, 2023
Dear Rosa,Thank you so much for staying with us and for your rating.We look forward to your next stay near at Quality Inn Lomita

8/10 Good

Gary

Traveled with family
Liked: Amenities
Comfortable and quiet
Stayed 1 night in Nov 2023
Response from AGM on Nov 21, 2023
Dear Gary,Thank you for choosing Quality Inn Lomita and we hope you enjoyed your stay and had a great time enjoying the city while you were here. We look forward to your next stay.

8/10 Good

Pat

Very friendly.
Stayed 1 night in Nov 2023
Response from AGM on Nov 21, 2023
Dear Pat,We love to hear that our staff is very friendly in welcoming our guest, so thank you for sharing this and thank you for choosing to stay with us here at Quality Inn. Stay Safe and please visit again soon.

8/10 Good

Roshelle

Stayed 1 night in Nov 2023
Response from AGM on Dec 5, 2023
Good Afternoon Roshelle,Thank you for your 4 point review. We hope that we can improve and make a full 5 points for your next stay. We look forward to your return. Happy Holidays

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on Oct 31, 2023
Dear Cindy,I am truly sorry that we did not meet your expectation and our standard of quality. Please accept my sincere apology.

6/10 Okay

Josse

Stayed 2 nights in Oct 2023
Response from GM on Oct 31, 2023
Dear Josse,Thank you for staying with Quality Inn Lomita. I see we could have done better with your stay and I hope we can get another chance to gain your trust in the future. Thank you for responding.

2/10 Terrible

Joaquin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a terrible cigarette smell. When I asked for a different room, management could not accommodate.
Stayed 3 nights in Oct 2023
Response from AGM on Oct 18, 2023
Dear Joaquin,I am extremely sorry that your experience was not what we want for our guest. Please accept my sincere apologies and I hope we get the chance to show you we can do better.

4/10 Poor

Mark

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty
Stayed 1 night in Oct 2023
Response from AGM on Oct 18, 2023
Dear Mark,Please accept my apologies. We want our guest to always have a clean and comfortable stay. I'm sorry we didn't meet our goal. I hope we get the chance to earn your trust in the future.

8/10 Good

Sergio

Stayed 1 night in Oct 2023
Response from AGM on Oct 18, 2023
Dear Sergio,Thank you for being our guest here at Quality Inn Lomitaand for your 8 star review. Please visit again soon

10/10 Excellent

Vicki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 1 night in Oct 2023
Response from AGM on Oct 18, 2023
Dear Vicki,Thank you for being our guest and your great review.Please come again soon.

4/10 Poor

Gustavo

Stayed 1 night in Oct 2023
Response from AGM on Oct 18, 2023
Dear Gustavo,Thank you for taking the time to review your stay. It's through your reviews that we grow and improve.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from AGM on Oct 18, 2023
Dear Hannah,Thank you for choosing Quality Inn Lomita. We appreciate your 5 star review. We look forward to your next stay.

6/10 Okay

Cristina Leon

Traveled with family
Disliked: Property conditions & facilities
The staff was very friendly. The room was dirty, doors, walls, the bathroom had a damp stain and black color
Stayed 1 night in Sep 2023
Response from GM on Oct 31, 2023
Dear Cristina,Thank you for choosing Quality Inn Lomita. I am extremely sorry that we did not live up to our standard of quality. I hope in the future we will have another chance to show you that we can do better. Please accept my sincere apology.

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort
Good
I was surprised that they seem to clean the room only once in 2 days.
Stayed 4 nights in Sep 2023
Response from AGM on Sep 28, 2023
Dear guest,I truly apologize about your room being cleaned every other day. It's a practice that was started during the covid shut down and hasn't been changed yet. when visiting in the future please tell us that you want housekeeping dailey and we do accommodate our guest. You are very important to us and your comments are heard and shared in order to provide the best service possible to make sure you have the best stay.

6/10 Okay

Ernest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Sep 2023
Response from AGM on Sep 28, 2023
Dear Ernest,It look like we dropped the ball during your stay with us. I apologize for not meeting our standard of making sure all of our guest have a comfortable and enjoyable stay. We hope you will continue to be a loyal guest and if you have any issues you like to address please call us here and we will listen and use your feedback to help improve our service to give you the best stay at Quality Inn Lomita.

8/10 Good

DANNY

Liked: Cleanliness, staff & service, property conditions & facilities
Response from AGM on Sep 28, 2023
Dear Danny,Thank you for your 4 star review and we hope to see you again soon.

8/10 Good

michael

Business traveler
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from AGM on Sep 28, 2023
Dear Michael,Thank you for choosing Quality Inn and for your 8 star review. We hope to have a chance in the future to turn that into a 10. It's always through our guest that we continue to grow and improve. We hope to see you again soon.

10/10 Excellent

SAMSUL

Staff are gentle, co-operative and excellent manner!
Stayed 1 night in Sep 2023
Response from AGM on Sep 28, 2023
Dear Samsul,Thank you for staying with us here at Quality Inn Lomita and your fantastic rating and review. It makes us smile when we hear good feedback like yours. We look forward to your next stay.

10/10 Excellent

Ruby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from AGM on Sep 5, 2023
Dear Ruby,Your 10 point review really put a smile on my face. Thank you for being a guest of Quality Inn Lomita. My staff and I look forward to your return

10/10 Excellent

Angel

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from gm on Aug 31, 2023
Dear Angel,We appreciate your great review and want to thank you for staying with Quality Inn Lomita. Our staff looks ford to your next visit

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities
Best hotel ever
Stayed 1 night in Aug 2023
Response from agm on Aug 25, 2023
Dear Jonathan,Thank you for choosing Quality Inn Lomita and for the great review. We look forward to your next stay with us.

10/10 Excellent

kanesha

Liked: Cleanliness, staff & service, property conditions & facilities
it was clean they were very helpful.
Stayed 3 nights in Aug 2023
Response from AGM on Aug 15, 2023
Dear Kanesha,Thank you for staying with Quality Inn and for your kind words. We look forward to your next stay.

8/10 Good

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice
Stayed 4 nights in Jul 2023
Response from AGM on Aug 15, 2023
Dear Susan,Thank you so much for staying with Quality Inn Lomita.We hope to see you again soon. Stay Safe.

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
Water and the shower you thanked 1 hours finished the water is like wen my kid’s pipí.
Stayed 2 nights in Aug 2023
Response from AGM on Aug 10, 2023
Dear Jose,Thank you for staying with Quality Inn Lomita. I am truly sorry about the water smell. We appreciate your letting us know and we will work to see how the issue can be fixed.

8/10 Good

Ignacia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service rooms was great
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Dear Ignacia,Thank you for choosing Quality Inn and for your 4 star review. Our staff looks forward to your next stay.

6/10 Okay

Kandy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The women that checked me in wasn't very friendly. The elevator is filthy. The facility was run down. When I turned the air conditioner on the smell was horrible may need to replace filter. The room however was clean. It was definitely not worth what I paid
Stayed 1 night in Jul 2023
Response from GM on Jul 31, 2023
Dear Kandy,I am so sorry about the disappointment of your stay. I have talked to my staff about having a friendlier disposition with our guest and I have addressed the issues with the housekeepers and maintenance. We will work hard to make sure we provide a more comfortable and enjoyable stay. Please accept my sincere apologies.

6/10 Okay

Serino

Average ok
Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Dear Serino,Thank you so much for your numbers review. We care very much about our guest and hope you will give us another chance to show you we can do better. Stay Safe out there and we hope to see you again.

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Jul 12, 2023
Dear Alicia,Thank you for taking the time to let us know how we are doing. Our guest are very important to us and we hope to see you again so we can work to improve and show you we really care and want to provide the best service for all of our guest.