Reception

Reviews of Embassy Suites Los Angeles - Glendale

3.5 out of 5
Embassy Suites Los Angeles - Glendale
800 N Central Ave, Glendale, CA

Reviews

8.0

Very Good

Rating 10 - Excellent. 541 out of 1138 reviews" "
Rating 8 - Good. 254 out of 1138 reviews" "
Rating 6 - Okay. 149 out of 1138 reviews" "
Rating 4 - Poor. 107 out of 1138 reviews" "
Rating 2 - Terrible. 87 out of 1138 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Chashawna

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Property was not up to date, did not give discounted rate with for handicap parking which other facilities in the past have. Parking garage very narrow have you have a bigger car you have to be very careful. Beds were small and we're not comfortable. Light fixtures were old and add a date.
Stayed 2 nights in Mar 2024
Response from gm on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from gm on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is good
Stayed 2 nights in Mar 2024
Response from gm on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DALEMARSHEA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great overall experience!
Stayed 2 nights in Mar 2024
Response from gm on Mar 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chameen

Liked: Cleanliness, staff & service, property conditions & facilities
I like the setup of the room and how the bathroom was outside the room for those who are using the sleeping sofa. Only downside is the pool… too small for the amount of possible guests that want to use it. Breakfast is amazing!!! Would definitely stay again!
Stayed 3 nights in Mar 2024
Response from gm on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

RUBY ROSE, LAS VEGAS

Traveled with family and small children
Liked: Staff & service
Breakfast and afternoon snack was very nice. Staff are helpful and nice special mention to Philly at the front desk and Joy and Anne at the dining area. Room has a decent space, but furniture and carpet needs to be updated, as well as the bathroom tub.
Stayed 3 nights in Mar 2024
Response from gm on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Yunnie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Breakfast
Stayed 2 nights in Mar 2024
Response from gm on Mar 19, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Adrian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice property and good breakfast.
Stayed 3 nights in Mar 2024
Response from gm on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Marja

Traveled with family
Liked: Staff & service, amenities
Room was a little outdated and run down. I took a shower at night and the faucet dripped all night. I had to close the bathroom door so that I wouldn't hear it all night! The staff was very friendly and the breakfast was great!
Stayed 2 nights in Mar 2024
Response from gm on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and the staff was friendly
Stayed 2 nights in Mar 2024
Response from gm on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ali

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
hotel has a very nice and helpful staff. a lot of breakfast options. and happy hour is included, complimentary drink option are the best
Stayed 2 nights in Mar 2024
Response from gm on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Olga

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from gm on Mar 13, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Myriam

Traveled with family
Disliked: Property conditions & facilities
Everything was outdated, old, there was a loud noise coming from old plumping from really early in the morning. The hotel was clean and the lobby is nice, the dining area was spacious. But the rooms are really old, the beds are uncomfortable and worn out. I love Embassy suites, but this hotel in particular needs to be updated.
Stayed 1 night in Mar 2024
Response from gm on Mar 11, 2024
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Wafik Rizk

Stayed 3 nights in Mar 2024
Response from gm on Mar 27, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Nayeli

Liked: Cleanliness, staff & service
Very closely related to parks
Stayed 2 nights in Feb 2024
Response from gm on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome Staff. Juan C making the omelettes was amazing. Good job having amazing happy staff.
Stayed 2 nights in Mar 2024
Response from gm on Mar 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nino

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply perfect))))
Stayed 2 nights in Mar 2024
Response from gm on Mar 4, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from gm on Feb 28, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bill

Stayed 3 nights in Feb 2024
Response from gm on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

rakel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, the rooms are very spacious. Delicious breakfast
Stayed 2 nights in Feb 2024
Response from gm on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ricky

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the breakfast and the free drinks and snacks in the evening
Stayed 3 nights in Feb 2024
Response from gm on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Carmen

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property needs updating. It was surprising that their lighting was poor and their lamps lacked usb adapters. This is a cheap and easy fix. We requested daily housekeeping service when we checked in and it was not provided. After reminding them on two separate days, it was provided late in the day. The internet was out for two days. The massage shower head was not functioning. It was replaced by a basic shower head. Not the quality property or service I expected from Embassy Suites. Really disappointing.
Stayed 4 nights in Feb 2024
Response from gm on Feb 26, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MARCELO

Liked: Cleanliness, staff & service, property conditions & facilities
We love the staying the staff were very nice the breakfast always convenient to start the day
Stayed 2 nights in Feb 2024
Response from gm on Feb 20, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Trinidad

Average for an Embassy Suites quality. Our room in particular in need of new carpeting. The room smells old. I’ve stayed at ES before but this one is disappointing. The breakfast is still 👍👍 staff at dining reception were pleasant and welcoming.
Response from gm on Feb 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 15, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kevin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open bar, comp breakfast.
Stayed 1 night in Feb 2024
Response from gm on Feb 12, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from gm on Feb 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

FELIX, Visalia

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Feb 2024
Response from gm on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

joo, hercules

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 7, 2024
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Olga

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the hotel couple of times but last night was horrible. They checked me in after 45 minutes and the front desk agent was arguing with me about. Not professional at all! Horrible service. Will never back there again! PS. Supervisor wasn’t professional as well . The incident happened on February 3d approximately 10pm Horrible survives
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from gm on Feb 6, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the front desk to the wait staff, everyone was super nice and helpful. Happy hour with complimentary drinks and snacks was the perfect end to each evening. Breakfast both mornings was delicious as well.
Stayed 2 nights in Jan 2024
Response from GM on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Laura

Stayed 2 nights in Jan 2024
Response from GM on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities
Although it appears a little dated this place was nice and roomy and we felt very safe in our stay there. It was also super quiet inside the rooms. The only thing I did not like was that the rooms were a little dark. They could use more lighting especially when we are applying make up! :)
Stayed 3 nights in Jan 2024
Response from gm on Feb 2, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Karen

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and staff. We love staying here whenever we visit LA.
Stayed 2 nights in Jan 2024
Response from gm on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Perla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En diciembre 21 to 25e quedé en este hotel y me gustó fue buena experiencia ,me gustó el desayuno
Stayed 4 nights in Dec 2023
Response from gm on Jan 24, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from gm on Jan 22, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from gm on Jan 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All services
Stayed 2 nights in Jan 2024
Response from gm on Jan 19, 2024
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Jessica, Sacramento

Stayed 1 night in Jan 2024
Response from gm on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Liliana, San Leandro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The staff was super kind and polite. Beds were comfortable and rooms were clean. The bathroom has big shampoo, conditioner and soap attached to the wall. Super convenient.
Stayed 2 nights in Jan 2024
Response from gm on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
All was great but need to make the gift shop bigger
Stayed 1 night in Jan 2024
Response from gm on Jan 15, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

marsha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with great amenities. Who can beat free breakfast and a free cocktail hour everyday? Will definitely stay again.
Stayed 3 nights in Jan 2024
Response from gm on Jan 11, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Marcela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was very delicious
Stayed 2 nights in Jan 2024
Response from gm on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Isaura

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think parking you should already be included and the in the bathroom the toilet paper rail thing should be fixed. It looks bad for the amount of money you pay and they can’t fix that. Other than that it was great!
Stayed 2 nights in Dec 2023
Response from gm on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sophia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from gm on Feb 12, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Chantay

Stayed 1 night in Jan 2024
Response from gm on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Srikanth, Austin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from gm on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Maria

Stayed 4 nights in Dec 2023
Response from gm on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. Really nice. I would stay again
Stayed 2 nights in Dec 2023
Response from gm on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!