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Property was not up to date, did not give discounted rate with for handicap parking which other facilities in the past have. Parking garage very narrow have you have a bigger car you have to be very careful. Beds were small and we're not comfortable. Light fixtures were old and add a date.
Chashawna
Stayed 2 nights in Mar 2024
Response from gm on Mar 25, 2024
Thanks for staying with us. We appreciate your feedback!
I like the setup of the room and how the bathroom was outside the room for those who are using the sleeping sofa. Only downside is the pool… too small for the amount of possible guests that want to use it. Breakfast is amazing!!! Would definitely stay again!
Chameen
Stayed 3 nights in Mar 2024
Response from gm on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!
8/10 Good
RUBY ROSE, LAS VEGAS
Traveled with family and small children
Mar 19, 2024
Liked: Staff & service
Breakfast and afternoon snack was very nice. Staff are helpful and nice special mention to Philly at the front desk and Joy and Anne at the dining area. Room has a decent space, but furniture and carpet needs to be updated, as well as the bathroom tub.
RUBY ROSE
Stayed 3 nights in Mar 2024
Response from gm on Mar 20, 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
6/10 Okay
Marja
Traveled with family
Mar 17, 2024
Liked: Staff & service, amenities
Room was a little outdated and run down. I took a shower at night and the faucet dripped all night. I had to close the bathroom door so that I wouldn't hear it all night!
The staff was very friendly and the breakfast was great!
Marja
Stayed 2 nights in Mar 2024
Response from gm on Mar 18, 2024
Thanks for staying with us. We appreciate your feedback!
Thanks for staying with us. We appreciate your feedback!
4/10 Poor
Myriam
Traveled with family
Mar 10, 2024
Disliked: Property conditions & facilities
Everything was outdated, old, there was a loud noise coming from old plumping from really early in the morning. The hotel was clean and the lobby is nice, the dining area was spacious. But the rooms are really old, the beds are uncomfortable and worn out. I love Embassy suites, but this hotel in particular needs to be updated.
Myriam
Stayed 1 night in Mar 2024
Response from gm on Mar 11, 2024
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4/10 Poor
Wafik Rizk
Mar 6, 2024
Wafik Rizk
Stayed 3 nights in Mar 2024
Response from gm on Mar 27, 2024
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8/10 Good
Nayeli
Mar 6, 2024
Liked: Cleanliness, staff & service
Very closely related to parks
Nayeli
Stayed 2 nights in Feb 2024
Response from gm on Mar 6, 2024
Thanks for staying with us. We appreciate your feedback!
The property needs updating. It was surprising that their lighting was poor and their lamps lacked usb adapters. This is a cheap and easy fix. We requested daily housekeeping service when we checked in and it was not provided. After reminding them on two separate days, it was provided late in the day. The internet was out for two days. The massage shower head was not functioning. It was replaced by a basic shower head. Not the quality property or service I expected from Embassy Suites. Really disappointing.
Carmen
Stayed 4 nights in Feb 2024
Response from gm on Feb 26, 2024
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We love the staying the staff were very nice the breakfast always convenient to start the day
MARCELO
Stayed 2 nights in Feb 2024
Response from gm on Feb 20, 2024
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6/10 Okay
Trinidad
Feb 15, 2024
Average for an Embassy Suites quality. Our room in particular in need of new carpeting. The room smells old. I’ve stayed at ES before but this one is disappointing. The breakfast is still 👍👍 staff at dining reception were pleasant and welcoming.
Trinidad
Response from gm on Feb 15, 2024
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I stayed at the hotel couple of times but last night was horrible. They checked me in after 45 minutes and the front desk agent was arguing with me about. Not professional at all! Horrible service. Will never back there again!
PS. Supervisor wasn’t professional as well . The incident happened on February 3d approximately 10pm
Horrible survives
Olga
Stayed 1 night in Feb 2024
Response from GM on Feb 5, 2024
Thanks for staying with us. We appreciate your feedback!
From the front desk to the wait staff, everyone was super nice and helpful. Happy hour with complimentary drinks and snacks was the perfect end to each evening. Breakfast both mornings was delicious as well.
Marcia
Stayed 2 nights in Jan 2024
Response from GM on Feb 5, 2024
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10/10 Excellent
Laura
Feb 2, 2024
Laura
Stayed 2 nights in Jan 2024
Response from GM on Feb 5, 2024
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8/10 Good
Robert
Traveled with family
Feb 2, 2024
Liked: Cleanliness, staff & service, amenities
Although it appears a little dated this place was nice and roomy and we felt very safe in our stay there. It was also super quiet inside the rooms. The only thing I did not like was that the rooms were a little dark. They could use more lighting especially when we are applying make up! :)
Robert
Stayed 3 nights in Jan 2024
Response from gm on Feb 2, 2024
Thanks for staying with us. We appreciate your feedback!
It was a great stay. The staff was super kind and polite. Beds were comfortable and rooms were clean.
The bathroom has big shampoo, conditioner and soap attached to the wall. Super convenient.
Liliana
Stayed 2 nights in Jan 2024
Response from gm on Jan 15, 2024
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I think parking you should already be included and the in the bathroom the toilet paper rail thing should be fixed. It looks bad for the amount of money you pay and they can’t fix that. Other than that it was great!
Isaura
Stayed 2 nights in Dec 2023
Response from gm on Jan 8, 2024
Thanks for staying with us. We appreciate your feedback!