Bad Hotel, people beware of this one.
Posted Sep 22, 2016
We came to our room on 4th floor. We notice trash in the trashcan in the rest room, so we thought that was accidental miss so why to bother we all tier and need a rest. Then later around 8 pm we start smelling stinking smoke, look like somebody where smoking marijuana on the bottom floor or next door. So I went and complain and they said they will check it out but noting where done. So we were mad because we rent none smoking hotel room and we can smell smoke. Then later around 1:30 AM somebody start knocking our room door, and telling me that they need to come in inside because they forgot 2 bags in the room by the window. I said that there in no bags in the room, it was vacant room, there was no bags in there and I'm not going to open door to anybody and this time, but they still claim they from front desk and they need to check the room out. So I end up calling 911 to resolve this problem, after that my sleep was interrupted and I cannot fall asleep during all night. Is this was nice stay??????????? Wrong this was most horrible stay experience at this hotel. People beware rent some place were but not here.
Comment from Hotel Management
Sep 26, 2016 by GM, Hotel Management
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. We are sorry for the inconvenience you experienced due to the smoke smell. We have strict policies where we prohibit smoking in some areas so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you once again to our hotel.