Ratings based on 406 Verified Reviews

3.2 out of 5
65% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Redlands CA

Close to LAX and downtown El Segundo

Posted May 24, 2017
Pros: close to lax
Cons: Have maid service more often then every 7 days
Location: el segundo brewery, rock and brews, in N out burger, Starbucks
Stayed here for 3 wks due to work. Room was comfortable and adequate. Like a really small apt. Close to downtown El Segundo and a few cool bars. Next door to a Ralphs and across the street from fast casual food joints. Good location and quiet area.
Comment from Hotel Management
May 25, 2017 by General Manager , Hotel Management
Chris, it was a pleasure to have you as our guest at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are delighted to read you liked your room and that our location was perfect for your travel plans. Although our housekeeping service was done on the weekly basis to respect the privacy of our guests, we are happy to provide this to you at a minimal fee on your request. If we did not communicate this properly at check-in, please accept our apologies. We are grateful for the feedback you provided, and we hope you will choose to stay with us again.   Sincerely, General Manager
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Melbourne

Closer to LAX. Supermarket and food joints nearby

Posted May 20, 2017
Pros: Close to LAX. Max $12 by Taxi from LAX. fast food chains near by and a supermarket next door.
Cons: * better breakfast options * shuttle to airport if possible * Give an old room experience
Location: very close to LAX, multiple food joints near by. Super market and Starbucks next door. Commuting to other parts of LA might be an issue. Have to Uber
Stayed in this hotel for 2 days. no issues with the room and the staff were friendly. Commuting to other parts of LA can be a bit expensive. Not much options for breakfast Just coffee, muffins etc. Nearest mall is around 45 minutes to 1 hour walk. Overall had a good experience and didn't have any issues.
Comment from Hotel Management
May 22, 2017 by General Manager, Hotel Management
Ashwin, thank you for choosing to stay at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are glad you were pleased with our proximity to LAX and that you had a comfortable experience with us. We appreciate your feedback about breakfast selections and will share the same with the concerned team. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager
2 out of 5
by A verified traveler from Kailua Kona, HI

Posted May 17, 2017
Stated they had wifi, but not able to get an Internet connection. The refrigerator was unplugged. Kitchen was completely bare.
Comment from Hotel Management
May 19, 2017 by General Manager , Hotel Management
Thank you for your feedback. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Okay to stay here...

Posted May 15, 2017
Okay room...should be much cheaper...Breakfast is simply snack bars and coffee...may be you'll find muffins...
Comment from Hotel Management
May 16, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. Although you enjoyed your overall time with us, we are sorry that our breakfast offerings were not to your liking. We will be sure to share your feedback with the concerned team as we plan any changes to the same. We appreciate you choosing us and hope to have the opportunity to serve you better in the future. Sincerely, General Manager
1 out of 5
by A verified traveler

unclean

Posted May 5, 2017
Pros: location
Cons: suggest they clean rooms after someone else has used them
changed rooms twice and still couldn't find a clean room...had to leave and find other accommodations
Comment from Hotel Management
May 7, 2017 by General Manager, Hotel Management
Thank you for your review. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that did not happen during your stay. My staff and I are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. We sincerely apologize for the inconvenience it caused and encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from San Diego

Its your basic room

Posted May 3, 2017
While the room offers a kitchen it had no dishes, no flatware, cup or pots or pans. Makes it pretty much useless. Also no coffee maker. The maintenance staff does a bad job at repairs. You could see the shower curtain was ripped off the way and put back up 4cinches lower. They patched it but never sanded it. They repainted it but the color was off. Details like that make a big difference.
Comment from Hotel Management
May 5, 2017 by General Manager, Hotel Management
Dan, thank you for staying with us. Although you had an overall nice stay, we are sorry for the inconvenience caused. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items available at the front desk rather than leaving them in the room, and our team gladly delivers them upon request. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Apr 29, 2017
They were not too friendly, but that is OL The worst experience: we called twice to schedule a wakeup call for the bext. Result. We al ost missed the flight, they never called!!! We had tu tun, all stressed out, oyr stay was hurt
Comment from Hotel Management
May 1, 2017 by General Manager, Hotel Management
I am extremely disappointed to read your comments, and I apologize for the service issues you experienced. The service that you described is not typical for us, and steps have been taken to address the issues. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel close to airport

Posted Apr 22, 2017
Good stay of two weeks, parking cost $ 5 if staying more than 7 days....
Comment from Hotel Management
Apr 23, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America - Los Angeles - LAX Airport - El Segundo. We are glad to read your fortnight visit was enjoyable and you loved our location. We hope to welcome you back soon. Sincerely, General Manager
3 out of 5
by A verified traveler from PA

Dark and Depressing

Posted Apr 17, 2017
This hotel is not worth the money, the rooms are outdated, dark and dingy. They don't make the bed or provide fresh towels unless you are staying there for over 7 nights .
Comment from Hotel Management
Apr 20, 2017 by General Manager, Hotel Management
Thank you for taking the time to review your stay. We value your comments and apologize that we were not able to meet your expectations in regards to your room and our services. We appreciate your feedback and hope to welcome you back again. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia

GOOD HOTEL CLOSE TO BEACH,SHOPPING, HWYS, ETC.

Posted Apr 14, 2017
Pros: cost and location
Cons: Please clean the floors in the kitchen and bathroom better, need a vacuum and a good mopping before each new guest. Also the cover under the sheets.
Location: Great area.
Overall we had a good experience again, we have stayed here several times and we've never had a problem. Staff is great, call if you need anything and they are quick to respond. Hotel is conveniently located near to shopping, beaches, highways, etc. good area. Only negative I would say they still need to clean floors (mop) and clean carpets better but generally clean.
Comment from Hotel Management
Apr 15, 2017 by General Manager, Hotel Management
We are delighted you chose to stay at Extended Stay America - Los Angeles - LAX Airport - El Segundo once again. It’s our pleasure knowing you loved our location and excellent service. We value your observation in regard to the cleanliness issue and have shared your comments with my housekeeping team. We hope to welcome you back whenever your travels bring you this way. Sincerely, General Manager