Ratings based on 670 Verified Reviews

3.2 out of 5
56% of guests recommend
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from long beach ca airport

Bad hotel

Posted Apr 25, 2017
when i walked through the front door the trash can was over flowing to the ground room smell like mildew carpet was filthy bedding looked dingy bad experience would not recommend
Comment from Hotel Management
Apr 27, 2017 by General Manager , Hotel Management
Thank you for your candid feedback. I know that a fresh, clean hotel sets the tone for a wonderful stay, and I regret this was not your experience. I am concerned about your review and have immediately brought this to the attention of our housekeeping team for review and action. I apologize for the inconvenience caused. We hope you will consider giving us another chance to make this up to you on a future date. Sincerely, General Manager
3 out of 5
by A verified traveler from Miami

Convenient location and price.

Posted Apr 20, 2017
The hotel is located in an industrial area close to the long beach airport. The price was convenient and the hotel is ok. It has a small kitchen and I believe pet friendly. I was not that bad , but not clean enough. They must improve cleaniness. The location is convenient.
Comment from Hotel Management
Apr 21, 2017 by General Manager, Hotel Management
Laura, thank you for sharing your review of our hotel. We are glad your overall stay was a pleasant one and that you liked our location and pricing. We appreciate your observation about cleanliness and ensure we will be sure to step up our efforts moving forward. Thanks for the valuable feedback. We hope to see you again on your next trip to the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
Everything was great, but Anthony at the front desk was AWESOME!!
Comment from Hotel Management
Apr 9, 2017 by General Manager , Hotel Management
Lorelei, it's so nice to read the wonderful review about your stay at Extended Stay America - Los Angeles - Long Beach Airport. We are glad you to had an enjoyable time and liked the service provided by our Front Desk staff. I will share your compliments with Anthony. Thanks for being our guest, and we look forward to your next visit. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto, ON

20-30 Minutes from Everywhere

Posted Apr 3, 2017
Pros: Perfect jumping off point for everything around LA
Cons: Add The CW to TV Channels
Location: Knotts Berry Farm 15 Minutes
Great location...close to Anaheim, Downtown, the Beach
Comment from Hotel Management
Apr 4, 2017 by General Manager , Hotel Management
Greg, thank you for your gracious review of the Extended Stay America - Los Angeles - Long Beach Airport. I'm glad our location was convenient to everything you wanted to do on this trip. We appreciate your business and hope we have the pleasure of hosting you again. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Apr 3, 2017
Room was okay. No ice maker in room (refrigerator is in kitchenette but no ice) nor on the floor. Bed was not comfortable. Location was fine- off 405 near airport, but overall not a quality hotel.
Comment from Hotel Management
Apr 3, 2017 by General Manager, Hotel Management
Thank you for being our guest. We are glad you enjoyed your overall stay, but we are sorry for not meeting all of your expectations with our amenities. We appreciate you letting us know how we can improve as well as what we are doing right. It was our pleasure serving you, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from long beach,ca

Great hotel

Posted Apr 2, 2017
No problems at all...will visit again...staff was great n fast...
Comment from Hotel Management
Apr 2, 2017 by General Manager , Hotel Management
Kesha, it was a pleasure having you as our guest at Extended Stay America - Los Angeles - Long Beach Airport. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. Thanks for your glowing review. We look forward to your return visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Overall Dirtiest Hotel I have ever stayed at.

Posted Mar 26, 2017
Terrible place, staff checked us into to two rooms that were not cleaned. Had to come down from the 3rd floor twice to tell them the rooms were dirty (beds not made, stuff all over the room). Entire place was dirty. Carpet stains, dirty walls, etc. Fire alarm went off twice in the middle of the night. Spoke to people that had been there for the last few weeks and they said the Fire Alarm went off numerous times. Overall just a dirty place, would not recommend to anyone. ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Comment from Hotel Management
Mar 28, 2017 by General Manager , Hotel Management
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. I will address this matter with my Head of Housekeeping in order to ensure changes are made immediately to solve these problems. We also regret the inconvenience caused due to our fire alarm. We sincerely hope you will consider giving us another opportunity to serve you again in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 26, 2017
Comfy bed, was only there one night.. good neighbor hood
Comment from Hotel Management
Mar 27, 2017 by General Manager, Hotel Management
Thank you for your delightful review of our hotel. Your positive comments about your overnight stay are greatly appreciated. Thanks for choosing Extended Stay America Los Angeles - Long Beach Airport. We hope you are already planning another trip our way. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 19, 2017
Cons: Keep guests with dogs out of the facility. I did not think I was going to be staying in a kennel. Otherwise, perfect in every way.
I would recommend this motel especially if you are pet friendly. They allow pets, which disappointed me.
Comment from Hotel Management
Mar 20, 2017 by General Manager, Hotel Management
Thank you for being our guest at Extended Stay America- Los Angeles - Long Beach Airport. We are glad your overall stay was a pleasant one. However, we apologize for any inconvenience you experienced while you were here. We appreciate your business and hope that you will consider choosing us again. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Mar 12, 2017
Carpets in room needed cleaning; general upgrades to plumbing needed.
Comment from Hotel Management
Mar 13, 2017 by General Manager, Hotel Management
Thanks for your valuable feedback. We are sorry you had several problems with your suite. Your feedback will be shared with our respective teams and corrective actions will be taken. We hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager