dirty + rudeness = Terrible experience
Posted Mar 28, 2017
First time I booked this type of hotel, and for sure the last one. I made sure to let my families and friends know to avoid this hotel.
got there at 11 PM, the front desk lady, a senior, was not helpful and very rude. it took another staff member to try to salvage the situation. which at this point was way over the top with this senior citizen desk lady.
the hotel itself looks like a rundown motel, smell of weed and cigarrates was just all over the place, lobby, halls, even in our room.
we had booked for two nights, but checked out of this dump the following early, early in the morning.
Never again !
Comment from Hotel Management
Mar 30, 2017 by General Manager, Hotel Management
Ben, thank you for letting us know about your stay. I was extremely concerned to read your comments and apologize for our staff member being rude to you. I know our staff genuinely cares about providing an enjoyable stay to all of our guests so this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. I am sorry for this unpleasant experience and hope you will consider us again whenever you are in this area.