Ratings based on 121 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
57% of guests recommend
3.3 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from San Jose, CA

Good for the price

Posted Aug 30, 2016
Pros: The room was comfortable and clean!
Cons: Separate floors as "smoking" and "non".
Location: Close to Del Amo Mall! Location safe!
For the most part the hotel was nice and convenient. However, the breakfast provided was disappointing. In addition, getting to the "non-smoking" room that we booked (which was fine and didn't smell like smoke) we had to exit the elevator where the floor wreaked of smoke until we entered the "non-smoking" hallway where our room was located. I would suggest that the hotel designate whole floors as "smoking" and "non-smoking" so that patrons don't have to walk through smoke to get to a non-smoking room.
Comment from Hotel Management
Sep 1, 2016 by General Manager , Hotel Management
We appreciate you staying at Extended Stay America Los Angeles - Torrance Blvd. It is good to read that you not only enjoyed your accommodation and convenient location, but you found us to be a great value. We also appreciate your suggestions and apologize for the inconvenience caused. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
1 out of 5
by A verified traveler from chicago

Breakfast

Posted Aug 27, 2016
A quick oat meal. Cheap place. It looks like it is in repair.
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Joe, It is disappointing to know you were not completely satisfied during your recent visit to our hotel. We want our guests to be welcomed by a friendly and helpful staff member, arrive to a clean and well maintained suite and enjoy their overall stay so they will want to come back again and again. We apologize we did not meet your expectations in some ways and will continue to work to improve in all areas. Thank you for your feedback and it would be our pleasure to welcome you back again soon! General Manager
3 out of 5
by A verified traveler from Minnesota

Clean room, That's about it

Posted Jul 26, 2016
Pros: Clean room, comfortable bed, convenient location.
Cons: I wish the staff would have actively sought out whoever was smoking illegal substances. It smelled like 50 people were smoking in that hotel.
Location: Close to the mall, ocean, and Stubhub (if you have a rental car).
The property is convenient. Upon arriving, the lobbying reeked of illegal substances. There were signs warning guests not to smoke illegal substances (even though guests clearly were). As we went up to our room, the hallway had an overwhelming smell of illegal substances. Our room was clean and fairly newly renovated. We were very happy that our room was smell-free. For the price and location, this hotel was great, although I would never want children to stay in that hotel.
Comment from Hotel Management
Jul 28, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel for your stay. We are glad that your overall visit was satisfactory, and that you liked your clean accommodation and our location. However, we are sorry for the inconvenience you experienced due to the smoke smell which underwhelmed your impression of our hotel. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you and your family once again to our hotel. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible hotel

Posted Jul 22, 2016
Pros: nothing
Cons: everything
Terrible hotel. Very bare minimum. Towels were smaill and rough and thin. No room service for the 3 days I stayed there and 2 of the 3 days my AC did not work and they didn't fix it. Said they could not move me because hotel was sold out.
Comment from Hotel Management
Jul 24, 2016 by Manager, Hotel Management
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider these isolated incidents and come back for another stay. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, General Manager
3 out of 5
by A verified traveler

Hotel close to good and shopping and entertainment

Posted Mar 20, 2016
Nice and quiet. Close to shops and restaurant. Recommended!
2 out of 5
by A verified traveler from f

Posted Mar 16, 2016
There are trash still in the vin when I checked in.
1 out of 5
by A verified traveler

Not guaranteed

Posted Mar 16, 2016
Had good experience with other extended stays but not this time. Non smoking room was suppose to be guaranteed a was given to another customer without notice. Had to spend the night with window open and fan on.
3 out of 5
by A verified traveler

Stayed another week

Posted Mar 7, 2016
Pros: It has everything I need like a studio apartment.
Cons: I wish the whole hotel was non-smoking.
Location: I am relocating so its a great location to get used to the area where I want to find a place to live. Whole Foods & Vons are nearby. Close to beaches.
Good location for extended stay in the area for single business traveler (or someone relocating to the area). It has all the basics of a studio apartment, including A/C. They take care of everything except laundry. I found the room clean and the bed comfortable. Free wifi is a bit slow, but I can still get things done while staying within my budget.
2 out of 5
by A verified traveler from Houston, TX

Pungent Odor in the room

Posted Mar 2, 2016
I have always been staying in this Extended Stay location as it is in a good area with lots of restaurants and shopping closed by whenever I have to travel to Los Angeles for work. However I am very disappointed this time because the room has this very strong curry smell as soon as I walked in, the smell even got to the pillow cases. I have same experience in the past with curry smell but it only stays in the corridor. I will not go back.
3 out of 5
by A verified traveler

Posted Feb 20, 2016
Hotel was inexpensive, condition of hotel was not great, no business center, not much parking space, convenient and not far from LAX