Ratings based on 447 Verified Reviews

They paid and stayed. We double-checked.
3.2 out of 5
59% of guests recommend
3.4 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler from San Jose, CA

Good for the price

Posted Aug 30, 2016
Pros: The room was comfortable and clean!
Cons: Separate floors as "smoking" and "non".
Location: Close to Del Amo Mall! Location safe!
For the most part the hotel was nice and convenient. However, the breakfast provided was disappointing. In addition, getting to the "non-smoking" room that we booked (which was fine and didn't smell like smoke) we had to exit the elevator where the floor wreaked of smoke until we entered the "non-smoking" hallway where our room was located. I would suggest that the hotel designate whole floors as "smoking" and "non-smoking" so that patrons don't have to walk through smoke to get to a non-smoking room.
Comment from Hotel Management
Sep 1, 2016 by General Manager , Hotel Management
We appreciate you staying at Extended Stay America Los Angeles - Torrance Blvd. It is good to read that you not only enjoyed your accommodation and convenient location, but you found us to be a great value. We also appreciate your suggestions and apologize for the inconvenience caused. It was a pleasure having you stay with us, and we hope you will choose us again! Sincerely, General Manager
1 out of 5
by A verified traveler from chicago

Breakfast

Posted Aug 27, 2016
A quick oat meal. Cheap place. It looks like it is in repair.
Comment from Hotel Management
Aug 28, 2016 by General Manager, Hotel Management
Joe, It is disappointing to know you were not completely satisfied during your recent visit to our hotel. We want our guests to be welcomed by a friendly and helpful staff member, arrive to a clean and well maintained suite and enjoy their overall stay so they will want to come back again and again. We apologize we did not meet your expectations in some ways and will continue to work to improve in all areas. Thank you for your feedback and it would be our pleasure to welcome you back again soon! General Manager
3 out of 5
by A verified traveler from Minnesota

Clean room, That's about it

Posted Jul 26, 2016
Pros: Clean room, comfortable bed, convenient location.
Cons: I wish the staff would have actively sought out whoever was smoking illegal substances. It smelled like 50 people were smoking in that hotel.
Location: Close to the mall, ocean, and Stubhub (if you have a rental car).
The property is convenient. Upon arriving, the lobbying reeked of illegal substances. There were signs warning guests not to smoke illegal substances (even though guests clearly were). As we went up to our room, the hallway had an overwhelming smell of illegal substances. Our room was clean and fairly newly renovated. We were very happy that our room was smell-free. For the price and location, this hotel was great, although I would never want children to stay in that hotel.
Comment from Hotel Management
Jul 28, 2016 by General Manager, Hotel Management
Thank you for choosing our hotel for your stay. We are glad that your overall visit was satisfactory, and that you liked your clean accommodation and our location. However, we are sorry for the inconvenience you experienced due to the smoke smell which underwhelmed your impression of our hotel. We have strict policies where we prohibit smoking in some areas, so I appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you and your family once again to our hotel. Sincerely, General Manager
1 out of 5
by A verified traveler

Terrible hotel

Posted Jul 22, 2016
Pros: nothing
Cons: everything
Terrible hotel. Very bare minimum. Towels were smaill and rough and thin. No room service for the 3 days I stayed there and 2 of the 3 days my AC did not work and they didn't fix it. Said they could not move me because hotel was sold out.
Comment from Hotel Management
Jul 24, 2016 by Manager, Hotel Management
Thank you for your recent visit and for your feedback. We are sorry you had a substandard experience. Our team strives to make sure each guest has a pleasant stay, so I apologize we did not deliver. Thank you for pointing this out, as it will help us improve. We hope you will consider these isolated incidents and come back for another stay. We value you as a frequent guest and would love the opportunity to provide you with the hospitality you anticipated during this trip and which you have come to expect from our brand. Sincerely, General Manager
3 out of 5
by A verified traveler from NJ

Posted Jun 19, 2016 on Orbitz
I stay here every time I visit Cali but my recent trip... The bed was very discomforting but other than that , everything was fine
Comment from Hotel Management
Jun 21, 2016 by General Manager, Hotel Management
Thank you for making Extended Stay America Los Angeles –Torrance your preferred hospitality partner for all your trips to the area. We are glad we continue to deliver pleasant stay experiences each time you stay with us. However, we are sorry to hear that you found your bed to be uncomfortable this stay. We value our guests and their recommendations, and we will share your comments with our leadership team. Thank you for your loyalty, and we hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, General Manager
4 out of 5
by DAVID R

Posted Jun 5, 2016 on Hotels
Comment from Hotel Management
Jun 8, 2016 by Manager, Hotel Management
Thank you for choosing Extended Stay America Los Angeles - Torrance Blvd. and for sharing your four star feedback. We are so glad you enjoyed your suite offering apartment style living and other facilities we have to offer. Thanks again, please come and see us soon!! Sincerely, General Manager
3 out of 5
by alicia from Tucson transplant, Torrance born

Enjoyable stay

Posted May 31, 2016 on Hotels
We enjoyed our stay overall. I didnt sleep well maybe I'm just used to my comfy bed. The bed spreads were not used because it's a known fact that hotels don't change the bedspreads with every guest. Well, when I pulled them off the bed there were black hairs stuck to and imbedded within the blankets. Other than that our stay was enjoyable.
Comment from Hotel Management
Jun 6, 2016 by Manager, Hotel Management
Thank you for your stay and for the candid feedback. We are glad to read that you enjoyed your overall stay. However, we are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. Thank you once again, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
1 out of 5
by Daniel from Fresno

Look elsewhere

Posted May 31, 2016 on Hotels
Horrible staff
Comment from Hotel Management
Jun 6, 2016 by Manager, Hotel Management
Daniel, We are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we will address your comments with our staff to ensure they deliver excellent service, all the time. Thank you again for being our guest and we look forward to serving you again in the future. Thank you, General Manager
3 out of 5
by A verified traveler

Posted May 25, 2016 on Hotels
Pretty nice
Comment from Hotel Management
May 29, 2016 by Manager, Hotel Management
Thank you for selecting Extended Stay America Los Angeles –Torrance for your visit and for sharing your feedback. Our team is pleased to read you enjoyed your stay and the facilities we offer was adequate for your needs. Thank you for being our guest, and we look forward to seeing you in the future! Sincerely, General Manager
2 out of 5
by James from Cleveland

Under construction

Posted May 14, 2016 on Hotels
Very dirty room upon arrival. Sinks could use a good scrub. They were replacing carpets and making upgrades. Area behind front desk really filthy. Not one of the better ESA I have stayed at.
Comment from Hotel Management
May 17, 2016 by Manager, Hotel Management
Thank you for being a loyal guest to the Extended Stay America brand. We appreciate you being our guest and for sharing your feedback. We sincerely apologize for your suite not meeting the minimum cleanliness standards. We always aim to provide a clean, comfortable and well maintained property for our guests. We apologize for some of the disarray as we are undergoing some upgrades in several areas of the property, and we hope it did not cause an inconvenience for you. We will share your review with the housekeeping team and have them focus on the basics of providing clean rooms for our guests. We look forward to having you back as our guest so you can see our improvements and we can earn a higher rating. Sincerely, General Manager