Ratings based on 462 Verified Reviews

3.0 out of 5
47% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from US

Comfortable and convenient

Posted Oct 24, 2016
Hotel was really close to many things. It was a short drive to Magic Mountain. The room had a kitchen with a full size fridge.
Comment from Hotel Management
Oct 25, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America Los Angeles – Valencia. We are delighted to know that you liked your room with a kitchenette and our location close to Magic Mountain was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Oct 21, 2016 on Hotels
Stayed two nights. First night the shower didn't work and there was no complimentary coffee. Otherwise it was adequate.
Comment from Hotel Management
Oct 23, 2016 by General Manager, Hotel Management
Thank you for taking the time to evaluate your stay. We are glad you enjoyed your overall stay, but we are sorry for not being able to live up to your expectations. It was our pleasure serving you, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Very good stay for the price.

Posted Oct 11, 2016
Pros: Location and price.
Cons: The "Included Breakfast" was little more than a few granola bars. Not really fair advertising.
Location: Six flags magic mountain!
We used this extended stay hotel for our trip to six flags. It is only about three or four miles away from the park and was perfect for what we needed it for. The half kitchen was a nice touch though I don't know if I'd like to actually use it for any sort of cooking. The room was clean and for the most part the staff was friendly. The front desk was especially helpful, though a great deal of the night shift was a bit rude. Nothing out of the ordinary though and overall the stay was pleasant.
Comment from Hotel Management
Oct 12, 2016 by General Manager, Hotel Management
Our sincere thanks for the nice review about your stay at Extended Stay America Los Angeles – Valencia. We are happy to read that our location was convenient for your trip and you enjoyed the great value we offer. Although you liked the most part of our service, we are sorry for the inconvenience you experienced with some of our night shift associates. Thanks for bringing this to my attention, and we look forward to hosting you again. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
The people hanging around appeared to be transients and it didn't appear it was safe for my grandson or wife. The base board molding was falling off in the corner of the room. I cut my stay short in the middle of a day due to the undesireable people who were allowed to hang around the property.
Comment from Hotel Management
Sep 29, 2016 by General Manager, Hotel Management
It seems there were several areas within your stay that needed more of our attention and we thank you for sharing your concerns with us in this forum. We encourage our guests to reach out to us immediately should they encounter any issues or concerns during their stay. The safety and security of our guests and employees is a top priority. We apologize you and your family did not have the type of experience you expected and deserve while staying with us. Thank you for sharing your experience; we hope to be able to welcome you back in the future. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Close to Six Flags.

Posted Sep 26, 2016
The staff was wonderful, clean room, good amenities, shampoo was small, no conditioner, but other than that lovely stay.
Comment from Hotel Management
Sep 27, 2016 by General Manager, Hotel Management
Thank you for selecting Extended Stay America - Los Angeles - Valencia for your visit and for sharing your comments. We are happy that you liked our welcoming associates, convenient location and your well-appointed room as well. We appreciate you being our guest and hope to welcome you back soon. Sincerely, General Manager
4 out of 5
by A verified traveler

Posted Sep 23, 2016 on Hotels
Comment from Hotel Management
Sep 25, 2016 by General Manager, Hotel Management
Thank you for rating your stay at Extended Stay America- Los Angeles – Valencia. We are glad you enjoyed a pleasant visit. We value your business and hope to have you as our guest again soon. Sincerely, General Manager
5 out of 5
by A verified traveler

Great Location for a Hotel

Posted Sep 15, 2016 on Hotels
I enjoyed the outdoor sitting area where my dog and I sat very comfortably. The staff was very helpful and nice to talk to.
Comment from Hotel Management
Sep 17, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America - Los Angeles – Valencia. We are so glad you and your pet enjoyed your time at our hotel and were pleased with the location of our property. We look forward to sharing your positive feedback with our team. Please visit with us again the next time you are in the area. Sincerely, General Manager
5 out of 5
by ajzhane

Posted Aug 29, 2016 on Hotels
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Thank you for being our guest and for your wonderful rating. We're so glad we were able to meet all your expectations and you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest, so your feedback is much appreciated. Thanks again, we hope you will choose Extended Stay America - Los Angeles - Valencia again! Sincerely, General Manager
5 out of 5
by Sheryl

Posted Aug 20, 2016 on Hotels
Comment from Hotel Management
Aug 22, 2016 by General Manager, Hotel Management
Thanks for sharing your ratings so the future travelers can read about your pleasant experience here at Extended Stay America - Los Angeles - Valencia. It is so nice to read that our service and amenities were to your satisfaction. Thank you for being our guest, and we would love to host you again soon. Sincerely, General Manager
2 out of 5
by anne from New york

Posted Aug 16, 2016 on Hotels
Very basic hotel, staff very friendly, don't book rollaway bed, very old and uncomfortable, no room service for our 2 night stay
Comment from Hotel Management
Aug 18, 2016 by General Manager, Hotel Management
When you stay with us again you will notice improvements as we will work to correct the deficiencies you identified. We apologize your stay was not 100% satisfactory and that our front desk staff didn't notify you about our weekly housekeeping service. We do have express service available for a nominal fee upon guest request. We regret any inconvenience this may have caused. We enjoyed having you as our guest and hope to have the opportunity to welcome back on a future visit. General Manager