Ratings based on 507 Verified Reviews

3.0 out of 5
47% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
Recommended
for Everyone
by A verified traveler from Phoenix, AZ

Nice location and price, but came with a headache.

Posted Jun 2, 2017
Seemed too good to be true. The price was very reasonable for 2 nights and super close and convienent for my travels. Only thing I never saw, was aware of or EVEN notified of, was the heavy hotel construction and renovations....After driving on the road 8hrs+ from AZ couldn't get any rest. Construction from 8am-6pm even on a Saturday! Called the front desk, and as expected, it was right above my room. And of course no other rooms to be moved to. I was upset and dissatisfied with this hotel and disappointed the staff couldn't do more, even just for staying a measly 2 nights you'd think comfort and rest would be the #1 agenda here. Save the construction for the weekdays or spread it out or don't have rooms available right below the construction. Make sure to call this place to check if there's construction, cause if its going on, it's not worth it to stay there.
Comment from Hotel Management
Jun 4, 2017 by General Manager, Hotel Management
Sadie, thank you for choosing us. We are glad you liked our convenient location and affordable price. However, we apologize that you had to endure the noise associated with our renovations and regret the inconvenience caused. We are very excited about this project and would love for you to come back to see the final results. We hope you will give another opportunity to provide you with a better visit. Sincerely, General Manager
1 out of 5
by A verified traveler

Posted May 31, 2017
Pros: uh NOTHING
Cons: EVERYTHING
This place was FILTHY! For $183.00+ I expected much better! I would not pay more than 30.00 for this S***hole, and that's putting it nicely!
Comment from Hotel Management
Jun 2, 2017 by General Manager, Hotel Management
I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to all our guests includes a commitment to providing a clean, fresh environment, and I am very sorry that did not happen while you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping team for quick review and action. I truly regret the inconvenience caused and hope you will give us another chance in the future so that we can make it up to you. Sincerely, General Manager
2 out of 5
by A verified traveler

Posted Mar 30, 2017
Smoking rooms. This place stinks. Like cigarettes.
Comment from Hotel Management
Apr 1, 2017 by General Manager , Hotel Management
Thank you for being our guest and for sharing your feedback. I apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment, and I am sorry the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to welcome you back in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Mar 29, 2017 on Hotels
We we're only there to sleep in the middle of a long trip
Comment from Hotel Management
Mar 31, 2017 by Manager, Hotel Management
We appreciate you sharing your review. We are happy to know you liked your room and had a good night’s sleep. It was a pleasure hosting you, and hope to have the opportunity to welcome your back soon. Sincerely, General Manager
2 out of 5
by A verified traveler

Not the best

Posted Mar 28, 2017
Room wasn't very clean. Popcorn on the floor near the be. Leaky faucet and dirty carpet in the hallway. Noisy guests.
Comment from Hotel Management
Mar 29, 2017 by General Manager, Hotel Management
We appreciate you sharing your candor. Please accept my apology for the housekeeping and maintenance issues you encountered in your suite. We have checklists in place to inspect every suite after it has been serviced. I am working with my Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. I hope you will consider us again, so that we can provide you with the stay you should always expect from us. Sincerely, General Manager
2 out of 5
by Wendi Jo

Posted Mar 27, 2017 on Hotels
Comment from Hotel Management
Mar 29, 2017 by Manager, Hotel Management
Wendi, on behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future, so we can provide you with the stay you should always expect from us. Sincerely, General Manager
2 out of 5
by Jeff

Wishing I spent $10 more to stay somewhere else!

Posted Mar 22, 2017 on Hotels
I stayed here over 10 years ago and the elevator was broken then. Beds are horrible, towels are small and it's smells bad.
Comment from Hotel Management
Mar 25, 2017 by Manager, Hotel Management
Jeff, thank you for staying at our hotel. We truly apologize for the issues you encountered and regret the inconvenience it caused. Please consider giving us another chance to serve you with a much better experience in the future. Sincerely, General Manager
2 out of 5
by Yvonne

$60 hotel for $100 definitely Not worth the price!

Posted Mar 22, 2017 on Hotels
Friendly staff at check in. Great location, close to freeway. Furniture was worn and broken. Old and dingy looking rooms! Hard beds hurt our backs. Housekeeping tries to fool you and what I mean is they only clean where you will take notice. My 6 year old granddaughter cleans better than them. Very disappointed and not worth what I paid.
Comment from Hotel Management
Mar 24, 2017 by Manager, Hotel Management
Thank you for your candid feedback. Although you liked our location and the service provided by our Front Desk associates, we are sorry for the service issue you encountered during your stay and regret the inconvenience it caused. We take the cleanliness of our rooms very seriously, so what you experienced is not typical for us. I will share your concerns with my housekeeping team to ensure no future guest experience the same. I hope you will consider giving us a second chance the next time you are in our area. Sincerely, General Manager
1 out of 5
by A verified traveler

Not a good experience.

Posted Mar 21, 2017
It wasn't a very good experience. The hotel can improve on having nice fresh smelling rooms and cleaner carpets.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. I apologize for not living up to our commitment to provide clean, fresh accommodations while you were here. I am working with our housekeeping department to make sure all procedures are being followed in an effort to improve our service and facilities. Please give us another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
3 out of 5
by Clifford

Clean bot very restful

Posted Mar 20, 2017 on Hotels
The telephone had no dial tone (didn't work), there was graffiti in one of the dresser drawers, and the walls were "paper thin." On Sunday morning (5:30am) the guests in the room next to us came in and I could hear their conversation (while I was in bed) not to mention how loud it was when they started laughing very loudly. In the middle of our stay, we were put on the departure list. The hotel called us to remind us we needed to check out. When I explained we were reserved for another night, she apologized and said everything was fine but it was a bit unsettling to think our reservation had got changed without us knowing it. The breakfast was no more than some granola bars, muffins and coffee.
Comment from Hotel Management
Mar 23, 2017 by Manager, Hotel Management
Clifford, we appreciate you sharing your review. I am sorry for the issues you experienced in your room and for the inconvenience caused. Your feedback is important to us as we strive to deliver the best facilities and service to our guests. I hope you will choose us again in the future. Sincerely, General Manager