Posted Aug 3, 2016
I had heard good things about this chain. This location was horrible. You walk in to an understaffed reception area, waited 30 min to check in. A sign at the lobby tells you they share their registration information with law enforcement....comforting. Forget about amenities in the room, everything is at the front desk and they do NOT bring it to you, including hairdryers that may have cost $2.50 they were so tiny and cheap, as well as all your kitchen items, plates, pots and pans and silverware, iron, etc. This is a dog friendly hotel which is fine, but I would think that you would designate certain rooms for that, like smoking rooms. Nope. Walked into a room that reeked of dog urine - had to buy Febreeze to keep it at bay. You have about 15 channels total to choose from on the T.V. (does not include the ridiculous number of ESPN channels. The rooms must be furnished by the Goodwill next door, and for almost $200 a night, not acceptable. Bugs galore in the room and the bathrooms are falling apart. Strange characters roam the parking lot - I do not recommend parking on the side of the building. Some lights in our room had no bulbs. And if you are larger than an eight year old, bring your own towels, otherwise their "bath" towels are barely big enough to wrap your hair in. Extremely disappointing hotel.
Comment from Hotel Management
Aug 5, 2016 by General Manager, Hotel Management
Thank you for sharing your observations about your stay experience. We apologize for not meeting your expectations and for the shortcomings which led to your dissatisfaction. We will regroup with all of our departments to be sure we are delivering upon our goals for a great guest experience.
Thank you and we hope to have you as our guest again soon.