Ratings based on 413 Verified Reviews

They paid and stayed. We double-checked.
3.0 out of 5
46% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
1 out of 5
by A verified traveler from Renton, WA

Not suitable for short stays

Posted Jul 11, 2016
Pros: Nice location
Cons: Complete change of management to someone competent would help.
Location: MagicMountain
No manager on-site, no clean towels, no maid service until 7 days pass, room was a mess, and no maintenance person on staff. Front desk staff changed daily. Some of the hotel allows smoking (ugh) and the place stunk.
Comment from Hotel Management
Jul 13, 2016 by General Manager, Hotel Management
Thank you for your stay with us and for providing your feedback. We agree our location is convenient to many of the popular attractions, shopping and restaurants. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Regardless of the length of stay, our goal is to provide a clean, comfortable and well maintained hotel with a friendly staff at a good value. Thank you again for staying with us and we hope to welcome you back soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Old, smelly and out dated!

Posted Jul 8, 2016
I would not go back. It was very old, smellyan uncomfortable. The bed was awful, the room was outdated and it was barely a 1 star experience.
Comment from Hotel Management
Jul 10, 2016 by General Manager, Hotel Management
We are glad you stayed with us, and we appreciate your review. We are sorry your suite fell short of expectations. We are remodeling our suites in the near future, and it does take time to complete each part of the project. Please don't hesitate to request an updated suite the next time you stay with us, and we'll do our best to accommodate you based on our update schedule. We do hope to see you again when you return to the area. Sincerely, General Manager
3 out of 5
by A verified traveler from Los Angeles

For a weekend getaway

Posted Jun 27, 2016
Nice place to rest and relax. Would recommend to people and come back to again.
Comment from Hotel Management
Jun 28, 2016 by General Manager, Hotel Management
It was our pleasure having you as our guest at Extended Stay America Los Angeles – Valencia, and thank you for recommending us. It's great to hear you enjoyed your stay, and our facilities and service were to your satisfaction. We look forward to welcoming you back soon! Sincerely, General Manager
1 out of 5
by A verified traveler

Dissapointed

Posted Jun 20, 2016
Pros: n/a
Cons: Rooms should be cleaned everyday. Breakfast is considered a snack
Kids were disappointed. No pool, no gym, rooms were not cleaned on a daily basis. Will not use this hotel in the future.
Comment from Hotel Management
Jun 23, 2016 by General Manager, Hotel Management
We sincerely apologize for the disappointment you had with your recent stay with us. We will certainly verify the website details to be sure the correct information about our amenities and services is listed so there is not a surprise factor when guests stay with us. Now that you are a bit more familiar with our brand and our hotel we do hope you will give us another opportunity so we can redeem ourselves and meet your expectations. Thank you for your feedback.
2 out of 5
by A verified traveler

Convenient location, lacking amenities

Posted Jun 16, 2016
Chose this location for the kitchenette, but that was the only plus. No coffee maker, no hair dryer, no stopper for the bath tub and beds were quite hard. The staff was very friendly and kind.
Comment from Hotel Management
Jun 16, 2016 by General Manager, Hotel Management
Thank you for selecting our hotel for your recent stay in Valencia. We appreciate your feedback. We apologize for the issues you experienced. Our coffee makers and hair dryers are available upon request with our front desk team. Thank you for your kind comments about our staff members. We work hard to make our guests happy so they can enjoy their stay and want to come back. We look forward to seeing you soon. Sincerely, General Manager
1 out of 5
by A verified traveler

Don't refund!

Posted Jun 7, 2016
Pros: NOTHING
Cons: YOUR REFUND POLICY
Location: LOOK FOR OTHER HOTELS
After staying at this hotel several times I booked my 6-5 visit on the wrong day. I tried to cancel and get a refund since I called several days ahead. I was told by a representative of Extended Stay Hotel that I would have to call Expedia for the refund. When I contacted Expedia they said it was Extended Stay Hotels policy not to give refunds. SO IN THE FUTURE I AM NOT STAYING WITH ANY OF YOUR COMPANIES! VIRG
Comment from Hotel Management
Jun 11, 2016 by Manager, Hotel Management
We are very sorry there was a problem with cancellation of your reservation and we were not able to resolve the issue to your satisfaction. We appreciate you bringing this to our attention, and although you stated you do not intend to return to our hotel, we extend the offer for you to come back and enjoy the positive stay experience you deserve. Sincerely, General Manager
4 out of 5
by A verified traveler from Osaka Japan

隣に美味しいレストランがあります。

Posted May 4, 2016
Pros: スタッフの笑顔
Cons: 特になし
Location: 周辺にはファーストフード店もあり、一人旅でも大丈夫そうです。
当日飛び込みで予約しました。スタッフの方はみんな親切で明るい。マネージャーの男性がもともと海軍で日本に滞在していたことがあるらしく、私が日本から来たと知ると、とても楽しく会話してくれました!部屋もきれいで広いし、また泊まりたいです。ただ翌日たまたま避難訓練の日だったので、それだけが少しびっくりしましたが良い思い出です。
Comment from Hotel Management
May 7, 2016 by General Manager, Hotel Management
Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Los Angeles – Valencia. We are glad you liked our welcoming associates who took great care of you and that you were impressed with your accommodation. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager
4 out of 5
by A verified traveler

Posted May 3, 2016
Had a nice stay. Located near freeway, restaurants and shopping center. A jacuzzi would a nice addition
Comment from Hotel Management
May 4, 2016 by General Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America Los Angeles - Valencia during your recent visit. We are delighted to hear you had an enjoyable stay, and that our location close to freeway, as well as area restaurants and shopping outlets was perfect for your needs. We appreciate your suggestion and look forward to welcoming you back! Sincerely, General Manager
2 out of 5
by A verified traveler from stockton

Not a happy camper

Posted Apr 28, 2016
I had a 2 night stay here, carpet was dirty, there were no drain plug in the bath tube and the water runs in the tube. In the hallways were dirty towels and dishes to trip over. Where is the house keeping service?????
Comment from Hotel Management
May 1, 2016 by General Manager, Hotel Management
Clean and well maintained suites is what we strive to provide to each and every guest upon check in. We have shared your review with our Maintenance and Housekeeping teams so they can make the necessary corrections to be sure a positive experience going forward. We sincerely apologize we did not deliver on our goals and you were not happy. Thank you for sharing your feedback, and please consider staying with us in the future so you can have the stay you expect and deserve. Sincerely, General Manager
5 out of 5
by A verified traveler

Convenient

Posted Apr 27, 2016 on Hotels
Location was great, I was able to walk and take the bus to everywhere I neeeded.
Comment from Hotel Management
Apr 29, 2016 by Manager, Hotel Management
Thank you for choosing to stay at Extended Stay America Los Angeles - Valencia. We are delighted to hear you had an enjoyable, comfortable stay and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager