Ratings based on 475 Verified Reviews

3.0 out of 5
47% of guests recommend
3.2 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Not the best

Posted Mar 28, 2017
Room wasn't very clean. Popcorn on the floor near the be. Leaky faucet and dirty carpet in the hallway. Noisy guests.
1 out of 5
by A verified traveler

Not a good experience.

Posted Mar 21, 2017
It wasn't a very good experience. The hotel can improve on having nice fresh smelling rooms and cleaner carpets.
Comment from Hotel Management
Mar 22, 2017 by General Manager, Hotel Management
Thank you for reviewing your stay. I apologize for not living up to our commitment to provide clean, fresh accommodations while you were here. I am working with our housekeeping department to make sure all procedures are being followed in an effort to improve our service and facilities. Please give us another opportunity to provide you with a much better experience in the future. Sincerely, General Manager
3 out of 5
by A verified traveler

Posted Mar 11, 2017
For a quick trip back to our hometown it served it's purpose just fine
Comment from Hotel Management
Mar 12, 2017 by General Manager, Hotel Management
We appreciate you being our guest and providing your feedback. We are glad you were satisfied with your stay and that you liked our location which suited your needs. We hope to welcome you back to our hotel whenever you are in the area. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

clean and quiet.

Posted Mar 10, 2017
Parking was great room was great very quiet clean and the staff were very professional.
Comment from Hotel Management
Mar 11, 2017 by General Manager, Hotel Management
We are delighted you chose to stay at Extended Stay America - Los Angeles – Valencia. It’s our pleasure to read that you loved every aspect of our hotel, especially our facilities and service. Thank you for sharing your wonderful review, and we look forward to welcoming you again. Sincerely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

A little piece of home

Posted Mar 2, 2017
The room was nice. Had a frige and stove top. Coffee is good. It was like a little piece of home. We will be going back. Thanks.
Comment from Hotel Management
Mar 3, 2017 by General Manager , Hotel Management
Thank you for staying with us and providing your wonderful feedback. It's great to read you enjoyed your room as well as all the facilities and amenities we provide. Thanks again, we look forward to having you back at Extended Stay America - Los Angeles - Valencia on your next visit to our area.   Sincerely, General Manager 
3 out of 5
Recommended
for Everyone
by A verified traveler

Good location for the price.

Posted Mar 1, 2017
Do not get excited about coffee and a muffin for breakfast. Good thing Coco's is next door.
Comment from Hotel Management
Mar 2, 2017 by General Manager, Hotel Management
We truly appreciate you taking the time to share your experience. We are glad you found our location perfect for your needs and enjoyed the great value we offer in the area. We hope you will give us an opportunity to host you again soon. Sincerely, General Manager
1 out of 5
by A verified traveler from O..Valencia Ca

Awful experience

Posted Feb 27, 2017
When we checked into our hotel the rooms we booked were not available. The cleanliness of the hotel is 2 out of 10, our room was very dirty and I was very dissatisfied.
Comment from Hotel Management
Mar 1, 2017 by General Manager, Hotel Management
Martha, Our goal is to go the extra mile to satisfy the requests of our guests. So we truly regret not being able to find a room that suited you. Thank you for your feedback. General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Mesa,AZ

Nice hotel and stores and restaurants close by.

Posted Feb 18, 2017
We were going to arrive late so we called and the staff held the room until we arrived. Staff was very friendly when we arrived and the room was great. It was also a good location because we were able to walk to the store and restaurants.
Comment from Hotel Management
Feb 20, 2017 by General Manager, Hotel Management
Thank you for the kind feedback. We are glad our location worked well for you and that you appreciated being so close to area restaurants and shopping outlets. It’s also wonderful to know our staff took excellent care of you. We look forward to your next visit at Extended Stay America Los Angeles – Valencia. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Kitchenette was just what we needed!

Posted Feb 6, 2017
During check-in I mentioned I had forgot to ask for one of our two rooms be ADA accessible- the staff quickly jumped on my comment and went above and beyond to accommodate. They insisted I take a look at the room they had to ensure it was acceptable. Everyone else was friendly and smiled just passing in the hall.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for posting your kind review of Extended Stay America - Los Angeles - Valencia. We are thrilled to know that the fully equipped kitchen in your room was perfect for your needs. It is also a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our area. Sincerely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from G

Wonderful staff, went above and beyond

Posted Feb 6, 2017
During check-in I mentioned I had forgot to ask for one of our two rooms be ADA accessible- the staff quickly jumped on my comment and went above and beyond to accommodate. They insisted I take a look at the room they had to ensure it was acceptable. Everyone else was friendly and smiled just passing in the hall.
Comment from Hotel Management
Feb 7, 2017 by General Manager, Hotel Management
Thank you for posting your kind review of Extended Stay America - Los Angeles - Valencia. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our area. Sincerely, General Manager