Property amenity

Reviews of Fairfield Inn & Suites Los Angeles LAX/El Segundo

2.5 out of 5
Fairfield Inn & Suites Los Angeles LAX/El Segundo
525 N Pacific Coast Highway, El Segundo, CA

Reviews

8.4

Very Good

Rating 10 - Excellent. 1244 out of 2461 reviews" "
Rating 8 - Good. 700 out of 2461 reviews" "
Rating 6 - Okay. 240 out of 2461 reviews" "
Rating 4 - Poor. 125 out of 2461 reviews" "
Rating 2 - Terrible. 152 out of 2461 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

KASSANDRA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The parking was inconvenient and expensive!!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Hsiwen, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not recommend this hotel. The location was not the best and the parking lot was separate from the hotel and in a lot that felt unsafe. The hotel room was dirty with black stains on the walls and white curtains with black all over them. The bathroom was also very dirty and overall the place was dirty and felt unsafe. I checked out 20 minutes after checking in because I did not feel comfortable staying the night there.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Jacqueline, it's distressing to hear about your experience, as it is not indicative of the level of service we strive for. We take your feedback about cleanliness and safety very seriously. All guests should be able to experience a spotless room and feel completely secure during their stay. We regret that your chosen accommodation did not meet your expectations or our standards, which prompted a premature check-out. Steps are already being taken to address these issues so that future guests don't have a similar perception. Your feedback is invaluable to our continuous improvement.

8/10 Good

Celia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
availibility of eating establishments
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 23, 2024
Celia, thank you for your feedback. At Fairfield Inn & Suites Los Angeles LAX El Segundo, we value the importance of convenient dining options for our guests. We're glad you enjoyed the plethora of eating establishments in our locale. We look forward to hosting you again in the future.

8/10 Good

David, Brockville

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff at reception. Nice courtyard with fire pit
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for early morning flight
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Carolyne, it's wonderful to hear you valued the practicality of Fairfield Inn & Suites Los Angeles LAX El Segundo for early morning departures. We strive to offer convenience to accommodate all travel itineraries. Thank you for taking the time to share your experience. We look forward to welcoming you back in the future.

10/10 Excellent

Cailin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay: got groceries across the street and stocked my fridge. Staff was nice.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Cailin, it's wonderful to hear you had an enjoyable stay at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're glad you found our location convenient for your grocery needs and our team members were able to contribute positively to your experience. We hope to see you again soon.

10/10 Excellent

William, Mesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. My new go to when in LAX. Very friendly staff, always welcoming and helpful. Very large, good breakfast. More than I expected for selection. Thanks to everyone for being so warm and welcoming.
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 19, 2024
William, it's excellent to hear that Fairfield Inn & Suites Los Angeles LAX El Segundo has become your preferred choice when in LAX. We're thrilled our team members' warm and welcoming service enhanced your stay and that our bountiful breakfast went beyond your expectations. We appreciate your positive sentiments and look forward to welcoming you back next time.

10/10 Excellent

Hope

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were cheerful and helpful. I would defiantly stay here again!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 19, 2024
Hope, we're delighted to know about your wonderful experience at Fairfield Inn & Suites Los Angeles LAX El Segundo! It's great to hear our team members left such a positive impression with their cheerful and helpful attitude. Your urge to revisit us truly rewards the efforts our team puts in every day. We look forward to welcoming you back soon!

10/10 Excellent

Leslie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to LAX and the shuttle was great. The free breakfast was very good. A short walk to a few restaurants in the area. It would be nice to have one on the property, but we made do.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Leslie, your remarks on the Fairfield Inn & Suites Los Angeles LAX El Segundo are greatly appreciated. Our 24-hour shuttle service and complimentary breakfast are indeed some of the services guests frequently laud. We understand the desire for an on-site restaurant and hope our proximity to local dining options added to your enjoyment. We appreciate your feedback and look forward to serving you again in the future.

8/10 Good

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good location to airport, free shuttle, nice breakfast that was kept stocked and clean, staff was very helpful and friendly. Accommodation were clean and perfect for overnight layover.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Annette, thank you for sharing your positive experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're thrilled you found our location convenient and the breakfast to your liking. It's great to hear our team members were helpful throughout your stay and that you found your accommodations ideal for an overnight layover. We hope to host you again in the future.

8/10 Good

Robb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 17, 2024
Robb, we appreciate you taking a moment to rate your stay at the Fairfield Inn & Suites Los Angeles LAX El Segundo. It appears you enjoyed your time with us, and we hope we have the opportunity to welcome you back for another satisfying visit soon.

10/10 Excellent

Ronita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were ants the bedroom.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 16, 2024
Ronita, it appears you encountered an unexpected situation with some diminutive visitors in the room. We employ high-level cleanliness standards, thus, it's disappointing to learn of your experience. Rest assured, this has been shared with our housekeeping team for immediate attention. Many thanks for bringing this to our attention.

4/10 Poor

James

Traveled with partner
Disliked: Amenities, property conditions & facilities
Air-conditioning did not work and room was to small
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
James, we regret that the size of your room and the air conditioning system didn't meet your expectations. We assure you that we continuously strive to enhance our guest experience and your feedback is crucial in this endeavor. We hope to have the opportunity to serve you better in the future.

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Adam, it's great to know that your experience at Fairfield Inn & Suites Los Angeles LAX El Segundo was an enjoyable one. We appreciate the high rating and believe it reflects the dedication our team members put into making every guest's stay special. Please choose us again on your next visit to Los Angeles.

8/10 Good

Theresa

Liked: Staff & service
Response from Customer Service on Apr 15, 2024
Thank you for the 4/5 rating, Theresa!We are excited to see that you had an enjoyable experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're so glad that you felt comfortably accommodated during your visit. We'd love to host you again for an even more enjoyable stay!

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was everything we needed for a one night stay with kids. Close and convenient to LAX and clean facilities and good breakfast spread in tge morning.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 14, 2024
Michelle, it's great to hear that Fairfield Inn & Suites Los Angeles LAX El Segundo was everything you needed for your family's stay, and our proximity to LAX added to your convenience. We're happy you found our facilities immaculate and enjoyed our diverse breakfast offerings. We appreciate your review and look forward to welcoming your family back in the future.

10/10 Excellent

Nandakumar

Traveled with family and small children
Our stay with family of 4 for one night in this hotel was awesome. Front desk staff so friendly, efficient and informative. Airport shuttle was on time and will definitely stay again in this hotel. Breakfast was also good.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
Nandakumar, thank you for sharing your wonderful experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're thrilled our team members at the front desk were welcoming and able to provide helpful information, and that you found the airport shuttle reliable. We're especially glad you enjoyed the breakfast. Your kind words encourage us to continue striving for excellence! We look forward to your family's return visit.

10/10 Excellent

Carolyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It would have been great if there was breakfast items for people catching early flights. The guy in the restaurant did open up the yogurt fridge and gave us fruit, but it wasn’t readily available.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Carolyn, thank you for sharing your experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. We appreciate your suggestion about making breakfast items more readily accessible for early flight travelers. It's encouraging to hear that our restaurant colleague provided some assistance. We'll take your input into consideration as we strive to enhance our guest experience. We're looking forward to your next stay with us.

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
It was adequate. But not much nicer than less expensive hotels.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Becky, we appreciate the time you took to share your feedback. It's valuable for us to hear how we compare to other establishments. While we believe our amenities and services speak to the value provided, it's apparent your experience wasn't quite up to expectations. We will definitely take your feedback into consideration and strive to elevate your experience during any future visits. We hope to have another opportunity to better serve you at Fairfield Inn & Suites Los Angeles LAX El Segundo.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 13, 2024
James, thank you for choosing to stay at the Fairfield Inn & Suites Los Angeles LAX El Segundo and for taking the time to rate us. We're pleased to see that your experience with us was enjoyable. It would be our pleasure to welcome you back on your next trip to Los Angeles. Best regards, the Fairfield Inn & Suites team.

4/10 Poor

joseph

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Joseph, it appears that your recent stay did not meet expectations. We would appreciate any specifics you have to offer so we can make improvements. Please consider sharing more about your experience, as every detail helps us better our services.

2/10 Terrible

Traci

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Traci, it's concerning to see your rating, as we aim to provide a positive experience for all our guests. Since there's no specific feedback, we're not able to address your concerns directly. Still, your rating is valuable, and critical feedback helps us grow. We hope you'll give us another chance in the future to show our commitment to guest satisfaction.

10/10 Excellent

Jim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Very helpful. Property reminds me of an early 60’s vibe. Rooms a little small, thin walls, but in good shape with nice shower, large TV, working frig and decent hot breakfast with scrambled eggs, turkey sausage and the usual juices, cereals bagels, bread, oatmeal and waffle makers etc. There was timely and excellent transport to and from the LAX. Our flight the next day was at 10pm and they had no issues watching our luggage and letting us hang out by the pool and nice gas fire pit. Definitely would stay there again.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Jim, it's wonderful to hear that you had a great experience at Fairfield Inn & Suites Los Angeles LAX El Segundo! We appreciate your compliments about our helpful team members and enjoyable amenities such as the nice shower and large TV. We understand you found the rooms snug yet well-maintained and are delighted that our breakfast variety satisfied you. It's lovely to hear that you enjoyed the pool and fire pit during your extended checkout. We're thrilled you would choose us again in the future.

6/10 Okay

Sarah

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Sarah,Thank you for taking the time to rate your recent stay. We're always striving to provide an excellent experience for our guests, so if there's anything specific we can improve, please feel free to let us know. We hope to have the opportunity to serve you again.

10/10 Excellent

SANRDA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast selections, shopping and restaurants with walking
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 10, 2024
Sandra, thank you for sharing your delightful experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're thrilled to hear that our varied breakfast offerings contributed to a great stay. It's wonderful that the local shopping and dining options added to your overall enjoyment. We look forward to welcoming you back for another exceptional stay.

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Calvin, we appreciate your superb rating for Fairfield Inn & Suites Los Angeles LAX El Segundo. It truly motivates our team members to maintain our high standards of service. We're looking forward to having you stay with us again in the future.

10/10 Excellent

Leanne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, super easy to get any in LA the bus is right across the street. Only thing I wish they had was microwaves in the room, had to go down to the lobby/breakfast area to heat my food.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Leanne, it's wonderful to hear that your stay at Fairfield Inn & Suites Los Angeles LAX El Segundo was enjoyable and the location was convenient for your travel needs. Your feedback about the lack of in-room microwaves has been noted. We continually strive to enhance our amenities for guest comfort and convenience. Thank you for choosing us, and we look forward to hosting you on your next trip to Los Angeles.

10/10 Excellent

Kathleen K

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over night stay before catching a late flight to Australia..ideal location for a restful sleepover. Excellent breakfast, friendly, helpful staff, prompt shuttle service from and to airport. Would definitely recommend staying at this location!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 11, 2024
Kathleen, it's fantastic to know you found your stay at Fairfield Inn & Suites Los Angeles LAX El Segundo so advantageous before your long flight. We're delighted that you enjoyed our breakfast and appreciated the speediness of the shuttle service. Our team members are thrilled to have left such a positive impact. Your recommendation means a lot to us, and we hope to have the pleasure of serving you again in the future. Safe travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 9, 2024
James, thank you for choosing the Fairfield Inn & Suites Los Angeles LAX El Segundo. We're thrilled to see that your stay with us earned a top rating. We appreciate your support and hope to have the chance to serve you again soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Thumbs up”
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Thank you for the 5 out of 5 rating, Richard!We're thrilled to see how much you enjoyed staying at Fairfield Inn & Suites Los Angeles LAX El Segundo. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to LAX with a free shuttle.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Jacqueline, we're thrilled that you found the proximity of Fairfield Inn & Suites Los Angeles LAX El Segundo to the airport and our complimentary shuttle to be so beneficial. We hope to have the pleasure of welcoming you back on your next trip.

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
it was a great spot
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Roberta, we're thrilled to hear you found Fairfield Inn & Suites Los Angeles LAX El Segundo to be a great spot. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Briana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very friendly and courteous. The room was clean and comfortable. I enjoyed my stay and recommend this hotel.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Briana, we're thrilled to hear that you had a pleasant stay at the Fairfield Inn & Suites Los Angeles LAX El Segundo. Your words of appreciation for our colleagues' friendliness, and the comfort and cleanliness of your room bring great joy to us. We're delighted that you recommend us, and we look forward to welcoming you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Michael, thank you for choosing Fairfield Inn & Suites Los Angeles LAX El Segundo and for sharing your impressive rating. We are thrilled that your stay was met with satisfaction. We welcome you back for another wonderful experience on your next visit.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 8, 2024
Karen, it's wonderful to hear you had a great experience at Fairfield Inn & Suites Los Angeles LAX El Segundo. We pride ourselves on providing top notch service and we're glad it showed. Thank you for choosing us for your stay and we look forward to welcoming you back in the future.

10/10 Excellent

qui, grimsby

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs were awesome, helpful, offered water bottle. Kept our luggage for us as we arrived early. Called us when our room was ready which we got our room by 1230pm. Breakfast was very good. Thanks for pleasant stay.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 12, 2024
Qui, it's wonderful to hear of your positive experience at Fairfield Inn & Suites Los Angeles LAX El Segundo! Our team members strive to provide exceptional service, from offering little conveniences like water bottles to ensuring an early check-in when possible. We're glad you enjoyed our breakfast selection and your overall stay was pleasant. We can't wait till your next visit!

10/10 Excellent

charles, Phoenix

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient airport shuttle. Quick check in. Nothing fancy but did get good night sleep after long travel day. Breakfast was good with many nice choices and pleasant staff. Would only recommend keeping it open alittle later.. at 9:30 preferably 10
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Charles, we're glad to hear that Fairfield Inn & Suites Los Angeles LAX El Segundo provided a peaceful respite after your day of travel. It's wonderful to know you appreciated our efficient airport shuttle, swift check-in process, and the variety of choices at breakfast. Your suggestion about extending the breakfast hours has been noted. We truly value your feedback and look forward to your future visits.

10/10 Excellent

Dean, Kelso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 7, 2024
Dean, we're thrilled to hear you thought Fairfield Inn & Suites Los Angeles LAX El Segundo was a great place to stay. We pride ourselves in ensuring our guests have a fantastic experience. We look forward to seeing you next time your travels bring you to Los Angeles.

4/10 Poor

jason

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel was crowded and noisy. Not very clean either.
Stayed 1 night in Feb 2024
Response from Customer Service on Apr 6, 2024
Jason, we are truly disappointed to hear about your less than satisfactory experience. Our aim is to provide a peaceful environment and maintain a high standard of cleanliness. Your feedback is invaluable to help us uncover areas needing attention, so we'll be sure to address these concerns with the team. We hope to have the opportunity to serve you better in the future.

6/10 Okay

Maria, CLARKSVILLE

Disliked: Amenities
My room was clean. There were no face towels provided. There’s a coffeemaker and coffee but no condiments. The worst of all, from the elevator to get to the room, there were steps so that if you have a pretty heavy suitcase you need to drag it down those steps. Because my room was exactly opposite those steps, I heard all the people dragging their suitcases through those steps all night. Violation of American Disabilities Act!
Stayed 1 night in Apr 2024

8/10 Good

JENNIFER

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick night close to airport. Liked shuttle.. good breakfast. Fresh snd lots of optiond with sttentive staff. Room was small eith 2 queens Felt cramped.. but clean.. dated but as to be expected in us with these old motels...looks like old hojo. Libby nice..didnt use pool. Was safe area for money
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Jennifer, it's gratifying to hear that you appreciated our dependable shuttle service, enjoyable breakfast, and diligent team members at Fairfield Inn & Suites Los Angeles LAX El Segundo. Your comments on the room size and decor have been noted and we're pleased you found the room clean. It's wonderful that you felt safe and found value during your stay. We do hope that should your travels bring you back to the area, you'll stay with us again.

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to LAX. Friendly staff. Dining options within walking distance.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 4, 2024
Joseph, thank you for sharing your experience at the Fairfield Inn & Suites Los Angeles LAX El Segundo. We're pleased to hear our location's proximity to LAX worked to your advantage and that you appreciated the friendliness of our team members. We're also glad you could take advantage of the nearby dining options. Hope to welcome you back soon!

8/10 Good

Cathy

Stayed 1 night in Apr 2024

8/10 Good

Harihara Subramaniam

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Harihara,Thank you for your succinct review. We're glad that your experience at Fairfield Inn & Suites Los Angeles LAX El Segundo lived up to your expectations. We hope to see you again soon!

8/10 Good

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to crash after a long flight into LAX, free airport shuttle.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Doreen, it's great to know you found Fairfield Inn & Suites Los Angeles LAX El Segundo to be a comfortable haven after your long flight. We're pleased you took full advantage of our complimentary airport shuttle. Your feedback is valued and we hope to serve you again soon.

10/10 Excellent

Kerri, Kelowna

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice pool area, breakfast exceeded expectations.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Kerri, thank you for your excellent review. We're thrilled to hear that the cleanliness of Fairfield Inn & Suites Los Angeles LAX El Segundo met your standards. Our team members work hard to maintain a relaxing pool area and a breakfast that goes beyond. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Darcy

Liked: Staff & service
The hotel shuttle was great and the location was within a few minutes of the airport and walkable to dining options. Staff was excellent. We checked in late and got to our room which smelled exatly like my veterinarian's office. And strong. Should have asked to switch rooms, but we were exhausted. I won't choose this hotel again just as a risk this could happen. Not sure why they would even rent this room.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Darcy, it's good to know you found our complimentary shuttle service and convenient location to your liking. It's regrettable though that your room had an unsatisfactory smell. Rest assured, we emphasize the importance of providing a fresh and clean environment for all our guests. We value your feedback, as it helps us in our ongoing efforts to improve our services. Your experience is certainly not typical, and we hope you'll give us another opportunity to serve you better in the future.

8/10 Good

Catharina

Traveled with family
Liked: Cleanliness, staff & service
Older building but well maintained. Room was small. Staff was friendly and helpful. Breakfast was good with selection of hot and cold options.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Catharina, it's wonderful to hear that you appreciated the upkeep of Fairfield Inn & Suites Los Angeles LAX El Segundo, along with our friendly and helpful team members. We're also thrilled you enjoyed the breakfast variety. Your observation about the room size is noted; we strive to make efficient use of space without compromising comfort. We hope to welcome you back in the future.

10/10 Excellent

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle. Was convenient
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Rena, thank you for taking the time to leave your thoughts. We're pleased to know that the airport shuttle at Fairfield Inn & Suites Los Angeles LAX El Segundo added to the convenience of your travel experience. We value your feedback and hope to serve you again on your next visit.