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Reviews of Motel 6 Monterey Park, CA

2 out of 5
Motel 6 Monterey Park, CA
1560 Monterey Pass Rd, Monterey Park, CA

Reviews

7.0

Good

Rating 10 - Excellent. 225 out of 1000 reviews" "
Rating 8 - Good. 310 out of 1000 reviews" "
Rating 6 - Okay. 256 out of 1000 reviews" "
Rating 4 - Poor. 118 out of 1000 reviews" "
Rating 2 - Terrible. 91 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 1 night in Mar 2024

10/10 Excellent

Rene

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service and clean
Stayed 1 night in Apr 2024

4/10 Poor

Anthony M

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
This motel 6 website does not represent actual physical facility, website is misleading, no coffee, no ice machine, no pool, problems with hot water, problems with internet, roaches in rooms, other peoples and pet hairs on bed sheets, pillows and towels, rooms smell of dog crap, floors dirty, hairs inside refrigerators, homeless people every where, no laundry room, expensive,...etc.
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Anthony M,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Ally

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was chill
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Ally,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Rene

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and great parking. Front desk is always very helpful.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Rene,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

4/10 Poor

Anthony M

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at registration desk are nice, the managers are not nice, they are rude and behave like they are above everyone else.
Stayed 3 nights in Mar 2024
Response from Nancy Y. on Mar 20, 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

4/10 Poor

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Anthony

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Eric

Traveled with partner
Disliked: Cleanliness, amenities
The bed sheets were not cleaned you can still see hair from other people that stayed. The towels had hair on them as well. I did not feel clean the whole time I was here. I regretted not bring my own sheets and my own towels. The area was also okay but it was in a not so okay area
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 7, 2024
Hi Eric,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

6/10 Okay

Ernesto

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My toilet was not flushing properly my bed spread had a stain on it my towels looked dirt floor had some gum stuck on it
Stayed 1 night in Jan 2024

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 10, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Iris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the 7-11 close by
Stayed 3 nights in Dec 2023
Response from Nancy Y. on Jan 17, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Joseph

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 25, 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Edgar

Stayed 3 nights in Dec 2023
Response from Customer Care Team on Jan 4, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Maria

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 19, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Tirso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 30, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Anthony M

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Customer Care Team on Dec 20, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Maria

Traveled with family
I
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 14, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

ming

Liked: Staff & service, property conditions & facilities
remote location away from the LA, the hotel is not bad for the price.
Stayed 1 night in Dec 2023
Response from Nancy Y. on Dec 21, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Miguel

Response from Customer Care Team on Dec 6, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

BRENDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 6, 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Gabriela

Stayed 1 night in Sep 2023
Response from Customer Care Team on Dec 20, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

TIRSO

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 16, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Alejandro

Liked: Staff & service, amenities
I have stayed here before and have been completely happy with the Motel but the room they gave me this time was definitely in need of cleaning. Parts of the room were falling apart and it had a damp smell around the bed. 3 out of 5 stars at best.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always clean and people are nice
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 28, 2023
Hey Rene, thanks for taking time to share your review. We appreciate your support.Lilith#Team6

4/10 Poor

Fabiola

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
There were stains on the sheets and towels upon arriving and the toilet was dirty as well. There was also construction on the second day there so it was noisy. The walls are super thin so you could hear the next door neighbors and upstairs. The parking had its own place but i wouldn't recommend taking anything bigger than a sedan. The staff was nice and helpful though.
Stayed 3 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi FabiolaAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

6/10 Okay

Eric

Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 6, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Erik B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Erik,Thank you for the perfect rating!!Lilith#Team6

6/10 Okay

Tammy

Disliked: Cleanliness, room comfort
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 18, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Xandria

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel was not clean, toilet was unclean i had to clean it all myself. All they did was switch out the sheets.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Xandria, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

6/10 Okay

Cassandra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
First room was not cleaned at all. But the staff was great and got us another room. Hotel is not close to anything. Good if you just there to sleep.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Cassandra,Thanks for your review, we really appreciate the support. Maz K.#Team6

10/10 Excellent

Verified traveler

Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Excelente great job in service
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here for work and is always very peaceful
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty bathroom
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Robert,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Norma

Traveled with family
Disliked: Amenities
Bad service. Towels were dirty and no clean ones were provided. Children were constantly crying even being abused by parents. During check out the process wasn’t even done properly. Bad service overall.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Norma,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

4/10 Poor

garret

Business traveler
Disliked: Staff & service, room comfort
Meh. Spend the extra $10 and stay down the road
The guy that checked me in was very friendly and helpful. I got to my room and it was NOT AS ADVERTISED. I reserved a king deluxe, which was described as having a sitting area with comfy leather lounge-type chairs. When I saw that my room did not have these features, I went to the front desk where a different employee greeted me. I explained the situation and he basically just shrugged and mumbled something about there was nothing he could do about it. Then I mentioned that the WiFi would not support my devices needed to do my work. This time he became argumentative trying to say something about they have “many routers” and it must be MY equipment. Now, I’m quite tech savvy and I also have very good, new equipment. Knowing that I wouldn’t be able to argue my way into a refund, I had no choice but to go elsewhere to complete my work. The only saving grace was that my smartphone did get the WiFi. The room itself was clean but the exterior was disgusting. I mean just spend the money and give the stairs and walkways a good power washing. The mini fridge stopped working and the freezer ice melted all over. There’s a 7/11 next door so that was convenient. I think the elevator had a turd in it. Maybe that’s proof that it’s pet friendly.
Stayed 4 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Garret,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service always
Stayed 1 night in Oct 2023

10/10 Excellent

Jose

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Some things need to be fix In the Room but Good for the Price
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 27, 2023
Hi Jose,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Ship

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! They were very welcoming and considerate. The location is private and has great shopping for necessities just steps away.
Response from Brand Experience Team on Oct 27, 2023
Hi Ship,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K.#Team6

6/10 Okay

Roya

Stayed 1 night in Oct 2023
Response from Customer Care Team on Nov 2, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Danna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Pretty good for the price, central location so pretty close to anything.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Angela

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on Oct 11, 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great like always and clean
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and room was clean
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 18, 2023
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Ali

Disliked: Cleanliness, staff & service, property conditions & facilities
I couldn’t use any of towels because of dirt. The sheets are dirty too. Not recommended.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 10, 2023
Hi Ali,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Adriana

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Customer Care Team on Nov 2, 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness
I always stay here and is safe and clean
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Sep 27, 2023
Hi Rene,Thank you for positively rating your stay!!Lilith#Team6

2/10 Terrible

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
Folks you get what you pay for, management at this motel 6 sucks, they over charge for rooms, they have no ice machine, they offer no coffee, not sure about pool status, place is dirty from outside, all towels and sheets have stains and someone else hair, roaches, microwave and refrigerator dirty, smells like dog crap in rooms, rooms smell like cigarettes, housekeeping does a very poor job, this motel 6 does not keep lights on, what they advertise on there website is false and misleading. But i am sure owners are making a good profit.
Stayed 7 nights in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Anthony,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very quiet and everything was very close by.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Rene,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

10/10 Excellent

Verified traveler

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very clean
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Rene, We are glad you had a great experience and appreciate your feedback! Maz K.#Team6