Land view from property

Reviews of Four Seasons Hotel Los Angeles at Westlake Village

5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 683 out of 835 reviews" "
Rating 8 - Good. 94 out of 835 reviews" "
Rating 6 - Okay. 32 out of 835 reviews" "
Rating 4 - Poor. 14 out of 835 reviews" "
Rating 2 - Terrible. 12 out of 835 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shelby, Danville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Dulce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing everyone was so nice. The room was beautiful and both restaurants on site were delicious.
Stayed 1 night in Feb 2024
Response from Jenny Simonson on Feb 21, 2024
Dear Dulce,Thank you very much for your wonderful review! We are thrilled to hear that you found our staff amazing and so welcoming. Our team is dedicated to delivering the highest level of service to every guest, and it's heartening to know we succeeded with you. Moreover, we're delighted that you enjoyed the beauty of your room and the culinary experiences at our on-site restaurants. Our Food & Beverage team works tirelessly to exceed expectations with their culinary creations, and it's rewarding to hear that their efforts resonated with your taste. We look forward to welcoming you back for another wonderful stay.Warm regards,Jenny SimonsonHotel Manager

8/10 Good

Shannon, Sherman Oaks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Mila

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Erick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service
Stayed 1 night in Dec 2023
Response from Jenny Simonson on Jan 8, 2024
Dear Erick,Thank you very much for your kind words! Our team always strives to provide the highest standard of customer service that our brand is renowned for. We look forward to welcoming you back for another wonderful experience.Warm regards, Jenny SimonsonHotel Manager

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly friendly and helpful!
Stayed 1 night in Sep 2023
Response from Jenny Simonson on Dec 26, 2023
Hi Judy,Thank you so much for your kind review! Our staff are always focused on making sure each guest is treated with the Golden Rule in mind. To be kind and helpful to every guest!We look forward to welcoming you back again in the future.Warm regards,Jenny SimonsonHotel Manager

10/10 Excellent

Joseph

Traveled with partner
Liked: Amenities
We had a great stay and everything we ate was incredible. GF bread was unreal! Thank you
Stayed 2 nights in Dec 2023
Response from Jenny Simonson on Dec 26, 2023
Hi Joseph,Thank you so much for your kind review! We're glad to hear that you enjoyed your stay and the food from our outlets! The bread is certainly a crowd favorite from Coin & Candor. It is incredible!We look forward to welcoming you back again in the future.Warm regards,Jenny SimonsonHotel Manager

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 27, 2023
Hi Victoria,Thank you for your lovely comment! We're thrilled to hear that you enjoyed your stay at our hotel. It's always our goal to provide a warm and welcoming atmosphere for all our guests. We look forward to having you with us again soon for another delightful experience!Warm regards,Jenny Simonson

10/10 Excellent

Jason, Mars

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice location and great staff.
Stayed 4 nights in Nov 2023
Response from Jenny Simonson on Nov 27, 2023
Hi Jason,Thank you so much for your kind words about our location and staff! It's fantastic to hear that these aspects of your stay stood out to you. Our team takes great pride in providing a welcoming and professional service, so your feedback is especially appreciated. We can't wait to have the opportunity to host you again and make your next visit even more memorable!Warm regards,Jenny SimonsonHotel Manager

8/10 Good

Sina

Stayed 1 night in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, quiet, and immaculate
Immaculate , possibly the nicest Four Seasons I’t stayed in. The room was just perfect. Nothing at all wrong. I believe them when they claim the rooms are soundproof. I couldn’t hear in between rooms nor could i hear outside noise.
Stayed 1 night in Nov 2023
Response from Jenny Simonson on Nov 14, 2023
Hi David,I'm thrilled to hear that your stay with us was such a wonderful experience! It's fantastic that the room exceeded your expectations in every way, and it's great to know that the soundproofing truly made a difference in ensuring a peaceful and private environment. Thank you for sharing your positive experience, and we hope to welcome you back again soon!Warm regards,Jenny SimonsonHotel Manager

10/10 Excellent

Avi

Stayed 1 night in Sep 2023

10/10 Excellent

Salem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Janis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect I. Everything
Stayed 2 nights in Sep 2023
Response from Jenny Simonson on Sep 26, 2023
Dear Janis,Thank you very much for your kind review! We are glad you found everything to your liking.We look forward to welcoming you back!Warm regards,Jenny SimonsonHotel Manager

10/10 Excellent

Anait

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and great service! The spa services were wonderful!
Stayed 1 night in Sep 2023
Response from Jenny Simonson on Sep 22, 2023
Dear Anait,Thank you very much for your kind review! We're incredibly glad you enjoyed our spa services and the property!We look forward to welcoming you back.Warm regards,Jenny SimonsonHotel Manager

10/10 Excellent

Angela

Stayed 1 night in Sep 2023

10/10 Excellent

Dawn, Camarillo

Stayed 1 night in Sep 2023

10/10 Excellent

Emily, Bakersfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay here again.
Stayed 1 night in Sep 2023
Response from Jenny Simonson on Sep 11, 2023
Hi Emily,Thank you for your positive review! We are thrilled to hear that you enjoyed your stay and would consider returning in the future!Our team works hard to provide a memorable experience for our guests, and it's always rewarding to hear that our efforts have been successful.We look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Jenny SimonsonHotel Manager

10/10 Excellent

Tamiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023

10/10 Excellent

peter, york

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 4 nights in Aug 2023

10/10 Excellent

Mikayel

Liked: Cleanliness, staff & service, property conditions & facilities
!!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Gerardo

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
The stay was amazing wirh beautiful views and the room was super clean. I will definitely go back and visit again ,
Stayed 3 nights in Aug 2023

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel & location. Self parking was a reasonable price & only charging you once overnight letting you in & out as many times as you like, it was also a 2 min walk to the hotel not even. Very peaceful & the rooms are huge! Spa was amazing as well as the outdoor pool.

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Jun 2023

10/10 Excellent

Claire

The property is beautiful. All the employees were friendly and helpful.
Stayed 1 night in Jun 2023

10/10 Excellent

Monica

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2023

10/10 Excellent

carol

Stayed 3 nights in May 2023

10/10 Excellent

scott, boulder

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023

10/10 Excellent

Maria

Stayed 1 night in May 2023

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with wonderful people working there. I will definitely go back.
Stayed 2 nights in Apr 2023

6/10 Okay

Maryam

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Beautiful property but front desk staff are thief’s
Stayed 4 nights in Apr 2023

10/10 Excellent

FIKRA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful as always!
Stayed 1 night in Apr 2023

4/10 Poor

Scott

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not as good as it was.
Definitely slipped from stay last year. Should any 4 or 5 star hotel have single ply toilet paper? Long delays for any service requests (help with bags, valet). Business center was single computer that was $7 for 15 minutes and $1/ page.
Stayed 3 nights in Mar 2023

10/10 Excellent

Monique, duluth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Great
Stayed 3 nights in Jan 2023

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room maid service is still not up to expectations as is true of most places that we stay.
Stayed 2 nights in Jan 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms were so nice, lovely view, soundproof rooms and the big bathtub was a highlight! Bed was super comfy and plenty of pillows if needed. The restaurant downstairs had very good food as well. Definitely recommended!
Stayed 2 nights in Jan 2023

10/10 Excellent

Stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious & impeccable in every manner. Nicest hotel I have ever stayed at. The staff is personable, helpful, and dedicated to making your stay out of this world. Absolutely loved it! Special shout-out to Martin, Mathew, & Georgie.
Stayed 4 nights in Oct 2022

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just beautiful. A for staff and cleanliness.
Stayed 1 night in Oct 2022

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular visitor.
Grounds looked tired. Not as pristine as prior visits. Do not like the metal cans of water - we appreciate the eco-sensitivity. But the water tastes metallic. Maybe cardboard boxes? Still a loyal visitor; we will be back.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

10/10 Excellent

Diana Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exactly as advertised and enjoyed the experience
Stayed 1 night in Jun 2022

10/10 Excellent

Jesse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can’t wait to come back!
From the moment we arrived to the sad ending to our amazing stay, we were treated with the best service imaginable. Smiling and friendly faces around, the spa … everything made this special birthday celebration weekend unforgettable! Thank you 4 seasons team!
Stayed 2 nights in Jun 2022

10/10 Excellent

Michelle

Stayed 2 nights in May 2022

10/10 Excellent

Vanessa

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful place! Very clean and comfortable but most impressive was the staff. Each person was excellent at their position. Really enjoyed that! The restaurant Coin and Candor was an amazing spot for breakfast! A must try!
Stayed 1 night in May 2022

10/10 Excellent

Alexa, Fresno

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 3 nights in Apr 2022