Despite a recent renovation, the room smelt musty and damp. Staff appear unhappy, are unfriendly, and simple requests seem a little too much for them. The hotel clearly needs to rethink it's training program or hire people better suited to hospitality. The hotel is unsuitable for families and geared towards the party scene. Instead of coffee and tea making facilities in the room, there was a tray of alcohol in its place. Despite our party containing 4 people, we were only provided with enough towels for 2 and needed to request additional towels on everyday of our 4 day stay. Our experience at breakfast was very disappointing with drinks not arriving, items of food were served cold and some were missing, and finally my son found a clove of garlic in his sweet pancake stack....mmmm...delicious. Overall, a very disappointing experience.