Outdoor pool, pool umbrellas, sun loungers
Check availability

Reviews of GreenTree Pasadena Inn

2 out of 5
GreenTree Pasadena Inn
400 S Arroyo Pkwy, Pasadena, CA

Reviews

7.4

Good

Rating 10 - Excellent. 337 out of 1005 reviews" "
Rating 8 - Good. 281 out of 1005 reviews" "
Rating 6 - Okay. 170 out of 1005 reviews" "
Rating 4 - Poor. 124 out of 1005 reviews" "
Rating 2 - Terrible. 93 out of 1005 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Artemis

Disliked: Cleanliness, staff & service, property conditions & facilities
A little bit unclean. Dirty sheets and the security deposit wasn't paid back in full.
Stayed 2 nights in Feb 2024

10/10 Excellent

Miguel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Harssen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

william, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Whole foods across the street. MTA subway a block away Del Mar stop. Colorado Blvd blocks away and walking distance. Lots of nearby place to eat as well.
Stayed 1 night in Apr 2024

10/10 Excellent

nicholas ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great place and close to all the action. Lots of shopping locations.
Stayed 3 nights in Apr 2024

4/10 Poor

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had stain ceilings and tape stuck to wall. Bathroom had brown/red stains on wall by toilet paper roll. Also shower was clogged . Tv didn’t work right away. Had a bad stagnant smell when you go in room. Walls were very thin, we could hear the people talking in room next to us. Our original reservations were canceled without our knowledge.
Stayed 3 nights in Apr 2024

6/10 Okay

Solana

Traveled with group, Traveled with partner
Liked: Amenities
Hotel was decent and there was free parking. The room was clean but there was no soap. My low rating is mostly based on the $110 deposit that was not listed on expedia, and not mentioned anywhere else that had to be paid at the property.
Stayed 2 nights in Mar 2024

6/10 Okay

Nicholas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The location was excellent to explore old town Pasadena but the cleanliness was quite lacking. Lots of stains and grime that could have easily been wiped up prior to someone staying. We weren’t expecting a nice hotel standard but it was one of the dirtier rooms I’ve stayed in. If you want a cheaper rate and aren’t going to be in the room much, then go for it.
Stayed 2 nights in Mar 2024

10/10 Excellent

Sheyla

Stayed 1 night in Mar 2024

8/10 Good

Henrique

Liked: Staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024

6/10 Okay

Jessica

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Walking distance to Whole Foods and MTA. Very helpful
Stayed 2 nights in Mar 2024

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Kevin, Oakland

Fair place to stay on a budget but be warned, they have a sign on the front desk stating they have a daily service charge which is not listed on booking sites. I believe it was $10. Another optional fee is above ground parking, which was $5. Underground parking is included.
Stayed 1 night in Mar 2024

10/10 Excellent

Mary luz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Yolanda

Stayed 1 night in Mar 2024

10/10 Excellent

Harssen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice location will definitely stay again.
Stayed 1 night in Mar 2024

2/10 Terrible

JING

Disliked: Cleanliness, amenities
Actually, I feel so bad for the Hotel that day, I keeped the key to the front desk and told reception: I didn’t want into the room,I feel very uncomfortable,please help me refund，he said he would ask manager，but didn’t reply me right now, Could you help me check it, please? I will appreciate it，and I want to continue use Expedia in the future, thank you a lot!
Stayed 1 night in Jan 2024

8/10 Good

Cory

Traveled with group
Liked: Cleanliness, staff & service, amenities
The rooms were good, but the property needed a little fixing up
Stayed 2 nights in Feb 2024

8/10 Good

Harry

Business traveler
Liked: Cleanliness
Room and property was in good shape, convenient to access both room and parking, Building a bit dated but as modern as possible with what they have to work with.
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 28, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

10/10 Excellent

Moroni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 28, 2024
Dear guest, thank you so much for taking time out of your busy schedule to share your feedback! We are glad that you enjoyed your stay with us. We hope to see you again at our brand when your travel plans require a night's lodging!

4/10 Poor

Cyril

Traveled with family
Liked: Staff & service
The bed was too soft and uncomfortable
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, amenities
It got the job done
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

6/10 Okay

Chris

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Lighting was rather dim but provided “warm” lighting besides the sink that was perfectly bright. Curtains are thin.
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Excellent

Debbie

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked this place, the bed was very comfortable, and clean. Our heater has an issue which we will inform management. Overall we will be back.
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

2/10 Terrible

Gwen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Bedsheets and towels were dirty, the sink leaked, the shower was dirty
Stayed 1 night in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

4/10 Poor

Jose, El paso

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room had not been cleaned when we open the door they charged us $100 deposit on top of the booking fee in the $10 membership. The breakfast in the morning was nonexistent. Shower curtain had stains on it. Main light did not go on all the way. The room kind of smelled like smoke even that was a non-smoking room.
Stayed 2 nights in Feb 2024
Response from GREENTREE INN on Feb 24, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GREENTREE INN on Feb 2, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

4/10 Poor

Damien

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I had such a mixed experience so I’ll split into good and bad. Bad: Upon entering the room we were greeted to a filthy floor with dirt and bits of who knows what all over the place like it was completely forgotten. In the wardrobe there was hair in the top shelf and the bottom of it. My partner found hair on the pillows as well. Every surface had stains or some kind of ick on it. The show was in a state of unfinished? The grout was smeared all over the walls and there was unfinished painting on the walls ceilings. We felt it was so dirty we opted to not eat in the room. The black out shade only partly went down because it was broken. Good: I have terrible back problems so beds aren’t usually an issue for me but these beds were AMAZING. I swear it felt like my Purple™️ Mattress, I was pleasantly surprised and slept great. When we asked for them to clean the floors while we went out they did so promptly and rather well, don’t know why it wasn’t originally done. The staff was so friendly and helpful. The breakfast was very impressive, we were there Sat-Sun when they have a hot breakfast. They had eggs, sausage, potatoes, biscuits and gravy. Plus the usually things you see with a variety of beverages, amazing really. No other hotel I’ve been to in my many years of traveling has anything like it. It was such a mix feeling about it. If they could finish their repairs/reno and step up the cleanliness, we would come back but for now we might look elsewhere to stay.
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Dear guest, we apologize for the inconvenience. I will be sharing your review with the rest of the team. I am glad, you enjoyed the breakfast as well as the comfort of the mattresses in our hotel.

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from GREENTREE INN on Jan 26, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

8/10 Good

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities
easy to get to from metro (del mar stop), close to downtown pasadena - so lots of food options. reasonably quiet.
Stayed 1 night in Jan 2024
Response from GREENTREE INN on Jan 26, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

6/10 Okay

Odalis

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from GREENTREE INN on Jan 12, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

2/10 Terrible

Analis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Management on Jan 30, 2024
Thank you for sharing your survey with us.

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 30, 2024
Thank you for sharing your survey with us.

4/10 Poor

Carolyn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Tony the desk clerk was helpful, kind and professional. His courtesy enhanced our otherwise dreadful experience. Breakfast was awful. One yogurt was the only item left besides bread and mini muffins.Towels were in short supply and we had no maid service. This was during the Rose Bowl parade so the room was insanely high priced for the value received.
Stayed 2 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

4/10 Poor

DONNA

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
At checkin, The manager overcharged me $100, and made it seem like it was Expedia’s fault—-then there was only one towel in room….flooring and property condition was very dirty and poorly finished…. Open air breakfast room (nice), but breakfast was cold unfortunately—decent food tho!
Stayed 3 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Dear guest, thanks for taking the time to share your feedback with us. We apologize for the inconvenience. We can assure you that you were not overcharged for your stay. Please feel free to reach out if you have further concerns.

4/10 Poor

Karen, Surfside

Disliked: Cleanliness, amenities, property conditions & facilities
The room had not bee; dusted in weeks. The breakfast was marginal. Would not stay there again.
Stayed 2 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

2/10 Terrible

Rafael

Disliked: Cleanliness, property conditions & facilities
There’s clearly a remodel going on, they should rent out rooms until the property is finished as you can clearly see and hear all the construction
Stayed 2 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

6/10 Okay

SCOTT, Phoenix

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Great location and reasonably priced for the location. The property is dated and it appears that maintenance is difficult to keep up did to the age and consulting of the property. Plus, whatever cleaning chemicals being used did not leave the room with an appealing aroma.
Stayed 2 nights in Sep 2023
Response from GREENTREE INN on Jan 12, 2024
We appreciate you taking the time out of your busy schedule to share your concerns. I can assure you that corrective measures will be taken to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.

6/10 Okay

Justin

Stayed 1 night in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

2/10 Terrible

Adela

Stayed 1 night in Sep 2023
Response from Management on Jan 30, 2024
Thank you for sharing your survey with us.

4/10 Poor

Samuel

Stayed 2 nights in Dec 2023
Response from Management on Jan 30, 2024
Thank you for sharing your survey with us.

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service
Location is very good. Room was ok but not fully prepared (had to ask for towels and coffee). Breakfast was good.
Stayed 1 night in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Dear guest, we appreciate you for taking the time out of your busy schedule to share your feedback! We are glad that you enjoyed our breakfast options. Thank you for bringing to our attention issues regarding the room, we will reflect this with our staff, corrective measures will be taken to prevent similar problems in the future. Thanks for staying with us!

10/10 Excellent

Kristin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice reception and clean and safe property
Stayed 1 night in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

8/10 Good

Dorothy Lynn

Traveled with group, Business traveler
Liked: Cleanliness, staff & service
This is an older property. There are lots of restaurants nearby within walking distance. They were short-handed, so asked you to opt out of daily cleaning. The staff was nice.
Stayed 5 nights in Dec 2023
Response from GREENTREE INN on Jan 12, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Jan 30, 2024
Thank you for sharing your survey with us.

10/10 Excellent

hector

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GREENTREE INN on Jan 12, 2024
Thank you so much for taking the time to share your feedback with us! We're glad that you had enjoyed your stay with us.

8/10 Good

Octavio, Imperial

Liked: Cleanliness, staff & service, property conditions & facilities
Close to restaurants
Stayed 1 night in Nov 2023
Response from GREENTREE INN on Jan 12, 2024
Dear guest, Thank you for choosing to stay with us. We appreciate your feedback!