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Reviews of Hotel Saddleback Los Angeles - Norwalk

3 out of 5
Hotel Saddleback Los Angeles - Norwalk
12500 Firestone Blvd, Norwalk, CA

Reviews

6.8
Rating 10 - Excellent. 303 out of 1002 reviews" "
Rating 8 - Good. 228 out of 1002 reviews" "
Rating 6 - Okay. 161 out of 1002 reviews" "
Rating 4 - Poor. 137 out of 1002 reviews" "
Rating 2 - Terrible. 173 out of 1002 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Luis

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on Apr 16, 2024
Thank you for taking the time to rate your expereince. We are pleased to have met most of your expectations and have addressed your concerns with the staff.

2/10 Terrible

Roxana

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I didn’t like because we don’t have any little fridge and microwave either and also the beds are too old
Stayed 1 night in Apr 2024
Response from Management on Apr 15, 2024
Thank you for taken the time to share your experiences during your stay with us. We are sorry that we were unable to meet your expectations. We have addressed your concerns with the staff,

10/10 Excellent

Daniel

Stayed 1 night in Mar 2024
Response from Management on Apr 15, 2024
Thank you for taking the time to rate your experiences during your stay with us. We are please to have met your expectations and look forward towards your next visit with us/.

10/10 Excellent

Adryanna

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 3 nights in Apr 2024
Response from Management on Apr 10, 2024
Thank you for your taking the time to share your expereinces. We are pleased to meet your expectations and look forward to your next visit with us.

10/10 Excellent

Benjamin, los angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best quality for your money in the area.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Thank you for taking the time to share your experiences. We are pleased to have met your expectations and look forward towards your next visit with us.

10/10 Excellent

matthew, Long Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Good ice machine. Refrigerator with small freezer and microwave in room. Heater worked fine. Sparse bedding and carpet, but pleasant outdoor sitting area on grass. No food on site, except robust vending machines. No real area to walk to except Arco across the street, probably 15 min. Walk each way.
Stayed 2 nights in Mar 2024
Response from Management on Mar 25, 2024
Thank you for taking the time to share your expereicens at the hotel. You may also find other shops and restuarants in close proximety to the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

8/10 Good

Alfredo, Las Vegas

Liked: Cleanliness, staff & service
Disliked: Amenities
Good for the price
Stayed 1 night in Mar 2024
Response from Management on Mar 25, 2024
Thank you for taking the time to rate your experiences at the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there one night. Receptionist was nice, room was clean, and it had what we needed. Bed, tv, and bathroom. It was convenient.
Stayed 1 night in Mar 2024
Response from Management on Mar 20, 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 Excellent

C

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are the bomb
Stayed 1 night in Feb 2024
Response from Management on Mar 17, 2024
Thank you for taking the time to share your experiences during your stay. We are please to have met your expectations and our staff were exceptional. We look forward towards your next stay with us.

8/10 Good

Tina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 2 nights in Mar 2024
Response from Management on Mar 13, 2024
Thank you for taking the time to rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 Excellent

Gloria M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place has a great location the only thing is they need to change the matt
Stayed 1 night in Mar 2024
Response from Management on Mar 5, 2024
Thnak you for taking the time ot share your expereinces during your recent stay with us. We are pleased to hear that you enjoyed your stay with us and we are idenifying those changes required/. We look forward towards your next stay with us.

10/10 Excellent

Scott

Stayed 1 night in Feb 2024
Response from Management on Mar 25, 2024
Thank you for taking the time to rate your experiences at the hotel. We are pleased to have met your exectations amd look forward towards your next stay with us.

2/10 Terrible

TYSON

Stayed 2 nights in Feb 2024
Response from Management on Mar 20, 2024
Thank you for taking the time to share your experiences during your stay with us. We are sorry that we were unable to meet your expectations and have addressed your concerns with our staff.

4/10 Poor

Mohammad

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No hot water and they use air mattress
Stayed 1 night in Feb 2024
Response from Management on Feb 19, 2024
Thank you for taking the time to share your experiences during your recent stay with us. We are sorry that we were unable to meet all your expectations and have addressed your concerns with the staff.

6/10 Okay

Caroline, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on Feb 1, 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met most of your expectaitons and look forward towards your return.

2/10 Terrible

Sebastian

Disliked: Cleanliness, staff & service, property conditions & facilities
Durty rooms p, dirty towels, with roaches and horrible smell.
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for taking the time to share your experiences. We are sorry that your expectations were not met. We did not see a complaint on our log or with our staff as changes would immediately been addressed. However, we have addressed our staff regarding your concerns .

2/10 Terrible

Jacqueline

Traveled with family
Bad service the rooms are not clean
Stayed 2 nights in Jan 2024
Response from Management on Jan 29, 2024
Thank you for taking the time to share your experiences. We are sorry that your expectations were not met. We did not see a complaint on our log or with our staff as changes would immediately been addressed. However, we have addressed our staff regarding your concerns .

8/10 Good

Albert

Traveled with partner
Liked: Cleanliness, staff & service
Nice hotel, a little aged. It was nice in my room, kind of like staying at my grandparents place. Very thin walls, you can here everything from outside like it was right in your room. That was the only issue I had, the room was very well insulated to block any noise from people walking by or the noise from next door neighbors or the walkway upstairs and the people upstairs. This hotel needs serious insulation upgrade to block out noise. But when it was quite, it was very comfortable. I definitely got what I paid for. And I did like the late check out time, you didn't have to wake up early to rush out. I just wish I could of slept in to enjoy the noon check out, but you wake up with everyone else being up and out early with all their noise. Friendly staff at the front desk.
Stayed 1 night in Jan 2024
Response from Management on Feb 7, 2024
Thank you for taking the time to share your expereices at the hotel. We are please to have met your expectaitons and have addressed your installation concerns with ownership.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 21, 2024
Thank you for taking the time to rate your experiences during your recent stay with us. We are pleased to have met your expectations and look forward towards your return.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice as always
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
Thank you for taking the time to share your experiences during your return stay with us. We are pleased to have met your expectations and look forward towards your return.

10/10 Excellent

Gerardo

Stayed 1 night in Dec 2023
Response from Management on Feb 1, 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectaitons and look forward towards your return.

8/10 Good

Elaine

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on Dec 22, 2023
Thank you for taking the time to rate your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 Terrible

Will

Disliked: Cleanliness, staff & service
This place is not what it is made out to be. If you like something cheap, dirty, smelly, and looks like dungeon, then this is the place for you! You get what you pay for, and believe me, it’s not good.
Stayed 4 nights in Dec 2023
Response from Management on Dec 27, 2023
Thank you for taking the time to share your your expereinces. We are sorry that we were unable to meet your expectations.. However, no mention of your experinece was brought to the attention of the hotel during your stay and upon check out?

10/10 Excellent

Anthony

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the place
Stayed 1 night in Dec 2023
Response from Management on Dec 13, 2023
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 Excellent

Angelina

Stayed 1 night in Dec 2023
Response from Management on Feb 1, 2024
Thank you for taking the time to share your experiences during your stay with us. We are pleased to have met your expectaitons and look forward towards your return.

8/10 Good

Angelica

Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Thank you for taking the time to rate your experience during your stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 Terrible

Melvin

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The girl at the desk when we checked out was rude and the rooms had roaches
Stayed 1 night in Dec 2023
Response from Management on Dec 12, 2023
Thank you for taking the time to share your experiences at your last visit. We are sorry that we were unable to meet all your expectations. We had our pest control inspector check these rooms and they were unable to identify any insects. We have also addressed your concerns with our staff.

4/10 Poor

Egmidio

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 7, 2023
Thank you for taking the tme rate your stay at the hotel. We are sorry that we were unable to meet ALL your expecations and have addressed your concerns with the staff.

4/10 Poor

Thomas

Disliked: Cleanliness
The carpet couldn’t have been vacuumed in months, the bottoms of my feet kept getting blackened with dirt just from walking around the room no matter how many times i rinsed them off.
Stayed 3 nights in Nov 2023
Response from Management on Nov 28, 2023
Thank you for taking the time to share your expereicens at the hotel. We are sorry that we were unable to meet all of your your expectations during your stay with us. We have addressed your concerns with our housekeeping staff.

4/10 Poor

Barbara

Stayed 1 night in Nov 2023
Response from Management on Dec 22, 2023
Thank you for taking the time to rate your experiences during your stay with us. We are sorry that we were unable to meet all your expectations and have addressd your concerns with our staff.

8/10 Good

Veronica

Stayed 1 night in Nov 2023
Response from Management on Dec 27, 2023
Thank you for taking the time to rate your expereicen. We are pleased to have met your expectations and look forward towards your next stay with us.

8/10 Good

Michael

Business traveler, Traveled with partner
just ok, for a single night stay.
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
Thank you for taking the time to share your experiences during your recent stay with us. WE are pleased to have met your expectations.

10/10 Excellent

Melinda

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 21, 2023
Thank you for taking the time to rate your experiences during your previous stay with us. We are pleased to have met your expectations and look forward towards your next visit with us.

4/10 Poor

Thomas

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The Staff was nice, but beds tore up, slept on springs. The cleaning ladies need to learn how to clean bathrooms. Toilet was dirty
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
Thank you for taking the time to rate your experiences during your recent stay with us. We sorry that we were unable to meet all your expectations during your stay and have addressed your concerns with our staff.

10/10 Excellent

Hortensia

Traveled with family
Liked: Amenities
Liked the patio and swimming pool area also the event center was very nice.
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
Thank you for taking the time to share your experiences during your recent stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

8/10 Good

Aaron

Stayed 1 night in Nov 2023
Response from Management on Dec 10, 2023
Thank yo for taking the time to rate your experiences during you stay. We are pleased to have met your expectations and look forward towards your next stay with us.

2/10 Terrible

Ana

Disliked: Staff & service
I reserved through Expedia and I entered the wrong date. I needed a reservation for Nov 25th. I immediately tried to correct and it was impossible. I was charged for a day that I did not stay at this hotel, nevertheless I am not happy. I will be deleting my Expedia app and will never make reservations through them. I am still without a reservation for November 25th
Stayed 1 night in Nov 2023
Response from Management on Nov 16, 2023
Dear Ms. Zabala, we are sorry that you had a poor experience with EXPEDIA's reservation cancellation procedures. At the property level , we follow the guidelines and procedures provided by Expedia. Please contact Expedia and have them call us and we will try to assist in amending your concerns and changes with Expedia.

6/10 Okay

Matt

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Management on Nov 13, 2023
Thank you for taking the time to rate your experiences during your recent stay with us. We are pleased to have met most of your expectations and have addressed your concerns to our staff.

10/10 Excellent

orfilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on Nov 13, 2023
Thank you for taking the time to rate your experiences during your previous stay with us. We are pleased to have met your expectations we look forward towards your next visit with us.

8/10 Good

luz

Stayed 1 night in Nov 2023
Response from Management on Nov 13, 2023
Thank you for taking the time to rate your experiences during your previous stay with us. We are pleased to have met your expectations and look forward towards your next visit with us.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
A go to property
The carpet could use a shampooing. Other than that the property is maintained with quality.
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Thank you for taking the time to share your experiences during your previous stay with us. We are pleased to have met your expectations and have addressed your cocnerns with our staff. We look forward towards your next visit with us.

6/10 Okay

Ramiro

Traveled with family
Liked: Cleanliness, staff & service
Small tv and no refrigerator door is old with old chain lock rooms need to be remodeled
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Thank you for taking the time to share your experiences during your previous stay with us. We are pleased to have met most of your expectations and have addressed your concerns with our TEAM. We look forward towards your next visit with us.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and walkable everything is near
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
Thank you for taking the time to share your experiences during your previous stay with us. We are pleased to have met your expectations and look forward towards your next visit with us.

10/10 Excellent

Yvonne

Stayed 1 night in Oct 2023
Response from Management on Nov 20, 2023
Thank you for taking the time to rate your experiences during your recent stay with us. We are pleased to have met your expectations and look forward towards your next stay with us.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Management on Oct 31, 2023
Thank you for taking the time to share your experiences at the hotel . We are pleased to have met your expectations and look forward towards your next stay with us.

8/10 Good

Hollie

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from MANAGEMENT on Oct 30, 2023
THANK YOU FOR TAKING THE TIME TO SHARE YOUR EXPERIENCES DURING YOUR RECENT STAY WITH US. WE ARE PLEASED TO HAVE MET YOUR EXPECATIONS AND LOOK FORAWARD TOWARDS YOUR NEXT STAY WITH US.

6/10 Okay

Marisol

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was stinky found a dirty suck and hair tie under need bed. Remote control didn't work and half of the furniture there was broken. Beds were hard as a rock. I took my own blanket so we didn't even had to cover our self with the bedding. Over all room was not clean, rooms don't have fridge or microwave. The patio area look good nice to sit and have coffee. Although based on how dirty the hotel looked I would not try to make coffee there. Staff at the front desk were nice and fast at providing service. It was an easy check in and out.
Stayed 1 night in Oct 2023
Response from Management on Oct 30, 2023
Thank you for taking the time to share your experiences at the hotel. We are sorry that we were unable to meet ALL your expecations and have address your concerns with our staff.

2/10 Terrible

Michael

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The following morning after check in there was no hot water in the room. Very noisy on check in.
Stayed 1 night in Oct 2023
Response from Management on Oct 24, 2023
Thank you for taking the time to rate your expereinces during your stay. We are sorry that we were unable to meet all of your expectations and have addressed your concerns with our staff.

8/10 Good

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It doesn’t look clean in the hallway, very old building, needs some remodeling. They forgot to put towels in the bathroom. It needs small refrigerator.
Stayed 1 night in Oct 2023
Response from Management on Oct 24, 2023
Thank you for taking the time to share your expereinces during your stay. We are pleased to have most of your expectations. We have also addressed your concerns with our staff.

6/10 Okay

Aurelio

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 24, 2023
Thank you for taking the time to rate your expereinces during your stay. We are pleased to have most of your expectations. We have also addressed your concerns with our staff.