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Reviews of Hampton Inn Los Angeles/Santa Clarita

2.5 out of 5
Hampton Inn Los Angeles/Santa Clarita
25259 The Old Rd, Stevenson Ranch, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 689 out of 1099 reviews" "
Rating 8 - Good. 245 out of 1099 reviews" "
Rating 6 - Okay. 82 out of 1099 reviews" "
Rating 4 - Poor. 39 out of 1099 reviews" "
Rating 2 - Terrible. 44 out of 1099 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Omar

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 2 nights in Apr 2024
Response from Hampton on Apr 19, 2024
Dear Omar, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We checked in late at night but it was super easy & fast which was the best part since we were exhausted… breakfast was included and it was yummy!
Stayed 1 night in Apr 2024
Response from Hampton on Apr 18, 2024
Dear Maria, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Fernando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Hampton on Apr 18, 2024
Dear Fernando, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Fernando

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great
Stayed 1 night in Mar 2024
Response from Hampton on Apr 18, 2024
Dear Fernando, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Surendra

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Apr 2024
Response from Hampton on Apr 16, 2024
Dear Surendra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Christina

Traveled with family
Liked: Property conditions & facilities
Excellent service, free breakfast, clean rooms, safe area
Stayed 2 nights in Apr 2024
Response from Hampton on Apr 15, 2024
Dear Christina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Calin

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff. Big communal room. Offers kids game in exchange for ID to play. Hot chocolate, tea and coffee complimentary every day. I would stay again
Stayed 2 nights in Apr 2024
Response from Hampton on Apr 15, 2024
Dear Calin, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Heather-Simone

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Comfortable and quiet
Stayed 2 nights in Apr 2024
Response from Hampton on Apr 15, 2024
Dear Heather-Simone, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hampton on Apr 13, 2024
Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Luis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in/check out. The staff were all very friendly and helpful. The first night I had trouble finding a parking space and the front desk staff offered to let me follow them to where they had parked so I could take the their space as they left. It was a small gesture, but a very kind and helpful way to start our stay knowing that the staff cared about our comfort and convenience. I believe his name was Diego, so shout out to him! Housekeeping comes every other day to change out the towels and bedding, which is nice after a long day out to find everything refreshed. And last but not least, the breakfast was really good! They have good hot breakfast options, as well as your standard continental breakfast options. My son loves waffles, so getting to make them fresh was a great way to start our mornings. The staff was really on top of rotating the food in as it would run out. Even when the lobby was full with guests clearing out the hot foods pretty quickly, they kept it coming so you didn’t have to wait too long for anything to be replaced. The staff here seemed very attentive in all aspects. For a more budgeted hotel experience, this was definitely a solid choice for our family. We had a comfortable stay and ended up needing to extend our stay twice. We ended up being here for 7 nights, so I can tell you, it was absolutely worth the value and we didn’t even think about picking a different hotel for our additional nights.
Stayed 3 nights in Apr 2024
Response from Hampton on Apr 12, 2024
Dear Luis, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly staff
Stayed 1 night in Apr 2024
Response from Hampton on Apr 10, 2024
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

William, Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 1 night in Apr 2024
Response from Hampton on Apr 8, 2024
Dear William, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

Victoria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Some leftover items in the room from a previous stay but staff was very accommodating.
Stayed 1 night in Apr 2024
Response from Hampton on Apr 8, 2024
Dear Victoria, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Sergio

Location & Clean
Stayed 1 night in Apr 2024
Response from Hampton on Apr 9, 2024
Dear Sergio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

taehee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton on Apr 8, 2024
Dear Taehee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Xin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thin walls. Noise is the only concern
Stayed 1 night in Apr 2024
Response from Hampton on Apr 7, 2024
Dear Xin, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 Excellent

taehee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton on Apr 8, 2024
Dear Taehee, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Esmeralda

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Came in from Utah, was there one night. Still very nice stay
Stayed 1 night in Mar 2024
Response from Hampton on Apr 5, 2024
Dear Esmeralda, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Kristeena

Traveled with family
Liked: Cleanliness, staff & service
Went to take a shower and there was little to no hot water. Had a family of 4 to get in and out of a cold shower.
Stayed 1 night in Apr 2024
Response from Hampton on Apr 5, 2024
Dear Kristeena, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 Excellent

Kamalanathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hampton on Apr 5, 2024
Dear Kamalanathan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent....
Stayed 1 night in Mar 2024
Response from Hampton on Apr 4, 2024
Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service at reception Clean rooms Short walk to fast food or a short drive to local options
Stayed 1 night in Apr 2024
Response from Hampton on Apr 3, 2024
Dear Mark, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Corina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Came here for Scream Break at Six Flags. Clean and good service. Only thing was the parking lot didn't seem to have enough room for everyone so when we came back late in the evening all the spots were taken. Staff told us we could park on the red border of the lot as many others had done. Other than that there's plenty of places to eat nearby and it's a short drive to six flags.
Stayed 1 night in Mar 2024
Response from Hampton on Apr 3, 2024
Dear Corina, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Keeley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot and located close to a lot!
Stayed 2 nights in Mar 2024
Response from Hampton on Apr 2, 2024
Dear Keeley, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Vanessa, Thermal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in a room by the pool and it’s pretty noisy. Luckily I can sleep through noise but if you can’t request another floor. Other than that check in was smooth. Room was clean.
Stayed 1 night in Apr 2024
Response from Hampton on Apr 2, 2024
Dear Vanessa, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

Alexis

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 6 nights in Mar 2024
Response from Hampton on Apr 2, 2024
Dear Alexis, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hampton on Apr 2, 2024
Dear Kelly, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

Kiera

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hampton on Apr 1, 2024
Dear Kiera, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Joseph, North Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Super clean. Great complimentary breakfast
Stayed 1 night in Mar 2024
Response from Hampton on Mar 31, 2024
Dear Joseph, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and big enough to move around in!
Stayed 1 night in Mar 2024
Response from Hampton on Apr 5, 2024
Dear Tim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

8/10 Good

hwan-jun, Mason

Stayed 1 night in Mar 2024
Response from Hampton on Apr 19, 2024
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Vicente

Business traveler
Liked: Staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Mar 2024
Response from Hampton on Mar 30, 2024
Dear Vicente, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2024
Response from Hampton on Mar 29, 2024
Dear Carlos, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Ruslan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oll good
Stayed 2 nights in Mar 2024
Response from Hampton on Mar 27, 2024
Dear Rusian, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Lianne Caylee

Stayed 2 nights in Mar 2024
Response from Hampton on Apr 14, 2024
Dear Lianne, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Joana

Stayed 1 night in Mar 2024
Response from Hampton on Apr 12, 2024
Dear Mary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Hampton on Mar 22, 2024
Dear Charles, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice & comfortable, bed was very comfortable, the breakfast was wonderful. Maritza was so helpful and had a great attitude. The counter people were friendly and fun afternoon folks it is sitting
Stayed 3 nights in Mar 2024
Response from Hampton on Mar 21, 2024
Dear Stephen, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Karen

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
We have stayed here before. The property is in nice condition and the staff is friendly. I didn’t like the lack of a real closet with a door. I don’t like the heating system which is very noisy and made it difficult to get an ideal temperature. Also, my husband had purchased a few beer bottles and needed a bottle opener. There wasn’t one available in the motel, so we had to go out and buy one.
Stayed 2 nights in Mar 2024
Response from Hampton on Mar 18, 2024
Dear Karen, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

10/10 Excellent

anjelica c.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hampton on Mar 18, 2024
Dear Anjelica, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

starlet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good except my back was very sore in the bed so didn't sleep well, too soft.
Stayed 1 night in Mar 2024
Response from Hampton on Mar 17, 2024
Dear Starlet, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was good, the breakfast was ok, during the week not to many options.. They ran out of several food items oatmeal, red velvet waffle by 9am. The place is closed to Walmart, restaurants and Magic Mountain.
Stayed 2 nights in Mar 2024
Response from Hampton on Mar 14, 2024
Dear Renee, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

10/10 Excellent

Xinyu

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a nice experience. The Hampton inn includes free breakfast and parking. In the lobby, there is always hot water and coffee available. The only problem is the sound of the AC and the air blows right into my bed. I had the pillow piled up on one side to block hot air from AC and cold air from window.
Stayed 2 nights in Mar 2024
Response from Hampton on Mar 13, 2024
Dear Xinyu, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hampton on Mar 11, 2024
Dear Angel, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Ron

Traveled with family
Liked: Staff & service
First room on ground was damp and musty and you could not stay in it.. we asked to be moved to another floor.. 3rd floor fine
Stayed 1 night in Mar 2024
Response from Hampton on Mar 9, 2024
Dear Ron, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

8/10 Good

James

Traveled with group, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Parking was not ample, and too many of the spaces were designed for compact cars.
Stayed 1 night in Mar 2024
Response from Hampton on Mar 13, 2024
Dear James, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hampton Inn

8/10 Good

Steve

Stayed 1 night in Mar 2024
Response from Hampton on Mar 27, 2024
Dear Steve, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

2/10 Terrible

Tmek

Stayed 2 nights in Feb 2024
Response from Hampton on Mar 27, 2024
Dear Tmek, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
The parking space is less during the night
Stayed 2 nights in Feb 2024
Response from Hampton on Mar 4, 2024
Dear Jasmine, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hampton Inn

6/10 Okay

Cecilia

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Hampton on Mar 5, 2024
Dear Cecilia, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hampton Team